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Garden State Honda - Service Center

Clifton, NJ

3.4
63 Reviews

63 Reviews of Garden State Honda - Service Center

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January 30, 2015

Good Service Dept. They made it right for me. I will recommend them. Had an issue with a recall they were very helpful. Thank you Julio Cartagena More

by gasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Julio Cartagena, Michael Bailey
October 27, 2014

Praise to Garden State Honda / Passaic Sales & Service I was a LOYAL Toyota owner until I purchased my 2013 Honda Accord. Lydia Torres/Sales was superb & I couldn't give a higher recommendation for anyone More

by Janice815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hoenig, Samantha Yosco , Wayne Hall, Elaine Lewis, Lydia Torres
June 24, 2014

Great service My service adviser is second-to-none! Always friendly and patient (and dealing with me , that is saying something!) Would most definitely recommend h More

by yaakrabs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Osorio
April 23, 2014

service center review I am very thankful to Julio Cartagena for his quick reply. Will continue servicing my vehicle at this location. I will also recommend this location t More

by jasonurena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Julio Cartagena
April 21, 2014

Horrible service would not honor Honda warranty I took my 2012 Honda Accord for an oil change back in Feb and they said i needed tire rotation which i said yes to. 1 day later i noticed that they le More

by Reg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew Brown
Apr 21, 2014 -

Garden State Honda responded

Hello, I am Julio Cartagena, one of the managers here at Garden State Honda. Thank you for your review, we do appreciate your feedback. Unfortunately, It seems like your experience here was less than exceptional. We take great pride in being one of the premier Honda dealerships in NJ, especially in regards to our customer service, so this was a surprising review, but I would love to be able to talk to you and possibly turn this around for you if I can and at the very least, I'd like to know where our process could be tightened up, thanks. Please call me at your earliest convenience (973) 777-1600, and thank you again! Julio Cartagena

March 12, 2014

Unreliable service. Went for tire rotation. Service personnel didn't perform tire rotation. Went back to complaint and manager (woman) was arguing with me that it was performed even though it was visib More

by tailor29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 26, 2014 -

Garden State Honda responded

Hello Tailor29, Since your last response, I tried reaching out to you a couple more times but I have not heard back from you. Maybe you've been busy, but I would love to be able to speak with you regarding this incident and see how we can turn your experience here into a positive one :) If you are up to it, please give me a call at (973) 777-1600 ext. 1268. Like I said before, here at Garden State Honda we pride ourselves on our customer service, so when we see a review like this, we take it very seriously. Although we have a very large client-base, every single client is important to us! The Garden State Honda Team and I do apologize that your experience was less than exceptional and we hope to have another opportunity to earn your business and show you that we really do take very good care of our clients :) Thank you, Julio Cartagena Manager, Business Development Garden State Honda www.gardenstatehonda.com 584 Rte. 3 West Clifton, NJ 07012 O - (973) 777-1600 ext. 1268 E - j.cartagena@gardenstatehonda.com "We don't sell cars... we sell experiences!" - C. Rice

January 16, 2014

Great customer service! Johan-was very professional, kind and helpful throughout the whole process of buying my car.He-was-very-great , caring, and friendly. Although-I-had-to-go-back-to-Honda-for-a-mis More

by WidnellyR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel "Manny" Anziani, Johan Payero
January 15, 2014

From the moment I made my appointment with the Service department I received five star service. The parts were ordered in advance, my car was taken by the service valet. I was greeted by the Manager, and More

by Mbalsamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Nedd
April 14, 2011

Regards, a few months ago I gave a very nice comment for workers in the Garden State Honda Clifton NJ, but I made a mistake, I bought a car (11/26/11) and after less than a month I have a problem with the b More

by ivoC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
SERVICE DEPARTMENT
February 23, 2011

i have a honda fit 2007 and when i bought that car they did not give me any instructions but this time they made me understand each and every thing in details Mr Dhami is our client since 6 year ,i have a More

by rita 251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tony dhami
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