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Gary Rome Hyundai
Holyoke, MA
1,412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,412 Reviews of Gary Rome Hyundai
November 28, 2012
This was the first new car we have purchased. We came to Gary Rome because of TV advertising and the fact that Hyundai is offering some the best incentives in the car industry. We were apprehensive at first Gary Rome because of TV advertising and the fact that Hyundai is offering some the best incentives in the car industry. We were apprehensive at first when going into the dealership but when meeting John Linnehan we were put at ease. His professional attitude in the details gave us a good feeling at every step through the purchasing of our Accent. I would recommend John to anyone looking for a new auto. More
by charjohn
Employees Worked With
John Linnehan
November 10, 2012
John was excellent throughout the entire process of me purchasing a 2013 hyundai elantra. I was very pleased with his service, and it was a great experience for being a first time buyer of a brand new veh purchasing a 2013 hyundai elantra. I was very pleased with his service, and it was a great experience for being a first time buyer of a brand new vehicle!!! I not only would recommend this dealer, but I would recommend John to be the sales man!!! More
by MandyHolmes
Employees Worked With
John Linnehan
November 09, 2012
Thank you John for everything you did to make a vehicle happen for our huge family. Your professionalism and help was most impressive. And as you know coming from the situation I was coming from you made t happen for our huge family. Your professionalism and help was most impressive. And as you know coming from the situation I was coming from you made the impossible happen for us. Thanks to you we have a vehicle I like better than my own home but most of all it's safe and so amazingly nice.thank you for coming in on your day off to make it all happen.and please extend a thank you to your business manager for working so hard for us.your efforts will never be forgotten.good luck with everything More
by Jackie Odell
Employees Worked With
John Linnehan
November 06, 2012
I was looking for a used Santa Fe and Mark Baron went above and beyond to make sure I found the right one that was n my price range, I would gladly recommend Gary Rome to anyone looking for a new or used above and beyond to make sure I found the right one that was n my price range, I would gladly recommend Gary Rome to anyone looking for a new or used car. More
by whipcity Kevin
November 04, 2012
I recently purchased a 2012 Hyundai Tucson from Mark Baron. This car buying experience exceeded my expectations. Mark is very personable and puts the customer's happiness ad satisfaction in the highest Baron. This car buying experience exceeded my expectations. Mark is very personable and puts the customer's happiness ad satisfaction in the highest regard. I would recommend Mark to anyone looking to buy a new Hyundai. Robin More
by RMA2012
October 30, 2012
There is no doubt I will be back for all my service needs. The team and my advisor, Philip Lombardi, made me feel at ease about my car and explaining things to me in an easy to understand fashion. Th needs. The team and my advisor, Philip Lombardi, made me feel at ease about my car and explaining things to me in an easy to understand fashion. The whole staff continually wanted to always go above and beyond my expectations and I'd assume anyone else's. I'm sold here and will trade in my new Hyundai 2011 shortly and Gary Rome on Main Street will certainly get my business and I do try to tell people about my positive experience there. Michael Legienza More
by painfreefitness
October 26, 2012
They did mediocre service on a warranty repair - did not investigate the root cause of the problem. When the problem occurred again, the car was out of warranty and we were hung out to dry. We got the run investigate the root cause of the problem. When the problem occurred again, the car was out of warranty and we were hung out to dry. We got the runaround to call Hyundai Consumer Affairs, who told us it was not their problem,that we would have to deal with the dealership. I have called a few times to get a response from them and did not get a call back. I did get a call back from consumer affairs that Gary Rome Hyundai would not do anything for us. This was a problem with the alternator and caused the car to die on the highway two times, a very dangerous thing to have happen. Now, I am left with a car that needs further repairs to assure that this won't happen again. I will not deal with Gary Rome Hyundai or Hyundai in general from now on. Addendum Response to Dealer Response --- 11/15/2012 Although I understand that the dealer does not feel they have any responsibility toward this due to warranty expiration, I feel it is a very poor way of doing business. It guarantees there will be no customer loyalty. We also own a Nissan and they have taken care of us above and beyond the call of duty. We have had no problems with the engine, alternator, or other major mechanical issues. It is the same year and almost same mileage as the Hyundai Veracruz. I have reduced the ratings on price and customer service to the lowest possible. Mr. Rome preaches putting the customer first in his commercials. That is somewhat ironic, based on my experience. More
by B&DJ
Employees Worked With
John Linnehan
September 22, 2012
Phil is a very knowledgeable and friendly sevice representative. He is always smiling and treats us with respect and intelligence. We have bought several hyundais and have always been treated with r representative. He is always smiling and treats us with respect and intelligence. We have bought several hyundais and have always been treated with respect and an great attitude. I would recommend Gary Rome and Phil to anyone. More
by bhg731
September 15, 2012
I was shopping for a new Tuscon or Santa Fe. My requirements were back-up camera, sun roof and red in color. Michael did show me the Santa Fe which I took for a test drive. I was very pleased as requirements were back-up camera, sun roof and red in color. Michael did show me the Santa Fe which I took for a test drive. I was very pleased as to the comfort of the seats and how it handled. With me being retired I decided on the Tucson. I enjoy the vehicle very much and I know I made the right decision. More
by gunnysfb
