Gary Rome Hyundai

I live in Texas; my son is going to college in central Massachusetts. I bought a new Hyudai for him ,through this dealership with the help of Jason Cisek ( salesperson). For a variety of reasons, this Massachusetts. I bought a new Hyudai for him ,through this dealership with the help of Jason Cisek ( salesperson). For a variety of reasons, this was a difficult process conducted over the internet, however Jason and the Dealer made the process as easy as it could be. They were friendly, patient, and very helpful. I could easily recommend Jason and this Dealership to a prospective buyer whether you live in Massachusetts or Texas! More

I had a great experience with Gary Rome Hyundai. I test drove a car on Saturday and took it home the same day. John Linnehan was excellent to work with. We gave him a price and he was able to work with it. drove a car on Saturday and took it home the same day. John Linnehan was excellent to work with. We gave him a price and he was able to work with it. I didn’t feel pressured to make a purchase and he went over every detail of the car with me before I took it home. He is friendly, helpful, and always available to answer any questions. Customer service was outstanding! I would definitely recommend this dealer. More

In February my wife and I moved to Holyoke from Taunton to be close to our daughter, her husband, and our first grandchild. They had recently moved to this area from Boston. We drive a 2002 Hyundai Sant to be close to our daughter, her husband, and our first grandchild. They had recently moved to this area from Boston. We drive a 2002 Hyundai Santa Fe and a 2003 Infiniti G35 Sport Coupe, both purchased new. We believe in having our cars serviced by the dealers we bought the cars from, they are the experts and most interested in our satisfaction. We now need to find local dealers here to take over our service. We were skeptical at first because we didn’t know anyone in this part of the state. In April, the Santa Fe had a problem with the rear suspension. I happened to see a Gary Rome Hyundai ad on TV and called for an appointment. I was impressed with their convenient service hours. When I arrived they were courteous and thorough. Even though our vehicle was 8 years old with 137,000 miles they completely replaced the lower rear arms and complete sub-frame under factory recall on the Santa Fe. I was amazed at how quickly and thoroughly the work was done. The Santa Fe rides like new again. Steve, Sean, Dave and Carlos were very professional in taking care of everything, as was the entire staff. Just recently, our Infiniti was broken into through the passenger side window. Glass was everywhere and what a mess they made of the interior. It was a rainy night about 11:15. My wife and I were asleep when a neighbor woke us and said the car was broken into. We called the police and then Gary Rome Hyundai. We told Stephanie in service that we needed a place to bring the car inside overnight to protect the car and the interior from the rain. Stephanie and the evening crew were great. Even this late, they agreed to wait for us to arrive and stay after midnight closing if necessary. When my wife and I arrived at 11:57 they were so nice and sympathetic to our distress from having the car broken into and vandalized. They never appeared to be in a hurry to close and go home for the night. Stephanie got on the phone with Steve Maiolo the Service Director (at midnight), explained our request to keep the car inside overnight. Steve said, “absolutely”. What a relief that was. After taking care of the details, we all went off to our homes for the night. For us, we felt at ease knowing Gary Rome Hyundai was taking care of our car. The following day, Sean called to tell me the status on the damage and to give me an estimate for repairs. He said the damage wasn’t as bad as we originally thought and the repairs would be completed as soon as my insurance company gave the OK. In the meantime he said the car would be able to stay inside in an empty bay while it was still raining. I can’t tell you how much that meant to us. The next couple days passed and our insurance appraiser finally approved the repair estimate and the work was done to perfection. During all this time, they kept our car inside, even while we were all waiting for the OK from our insurance adjuster. Well, we finally got the car back and everything was as good as new. They even washed, vacuumed and cleaned it up like new again. We are so happy to have found Gary Rome Hyundai to service our vehicles. They are far superior to the dealers we bought our cars from, and any other dealer we have ever visited. The closest Infiniti dealer is in the Hartford area. We won’t be driving there though. We’re having all our service done by the great people at Gary Rome Hyundai. Thanks for being there for us. The Roys More

This was our second purchase of a used Hyundai from Gary Rome Hyundai. My wife and I were very impressed by how caring and friendly everyone was towards us. John Linnehan was great and went out of his way t Rome Hyundai. My wife and I were very impressed by how caring and friendly everyone was towards us. John Linnehan was great and went out of his way to make sure we got what we were looking for! More

Last Sunday, we learned our previous car needed another expensive repair. On Monday I contacted Gary Rome Hyundai and a local Honda Dealer. I told Gary Rome how much I could afford for a monthly payment expensive repair. On Monday I contacted Gary Rome Hyundai and a local Honda Dealer. I told Gary Rome how much I could afford for a monthly payment and my concern that it would not be enough to get into a new Hyundai Elantra Touring wagon. On Tuesday, I went in and test drove the car and they worked out some preliminary numbers that with a more than fair trade-in value for my car plus current rebate incentive and 72 month financing, allowed us to get into a new one for the monthly payment we could afford. On Wednesday my wife went to test drive and on Thursday I did a second test drive of the exact car that we were purchasing. All through the process we felt no pressure to buy and more patience with my tendency to be a high-maintenance customer with an inordinate amount of questions than is reasonable to expect. On Friday, although neither my wife nor I could take time from work to finish the purchasing paperwork, they were able to make arrangements by phone with our insurance company and did the credit authorization with my wife by phone. This allowed us to pick-up the car on Saturday with very little time required to complete the transaction. In addition to the 4 times we visited in person, Gary Rome himself responded (within 30 minutes) on 3 occasions to email questions I had about the purchase both before and after we had bought the car. Never any pressure, never any impatience with questions and made the deal we needed to get the car we wanted. In contrast the Honda dealership did everything in their power on my first visit to get me to leave with a signed contract for a car. The difference was staggering and made me really appreciate the level of customer service at Gary Rome Hyundai. More

Great experience. Jason was excellent and very easy to work with. Test drove on a Saturday and picked the car up on Tuesday. When minor issues came up, they were willing to fix the problem with no quest work with. Test drove on a Saturday and picked the car up on Tuesday. When minor issues came up, they were willing to fix the problem with no questions asked. Would recommend this dealership to anyone. More

This is the most Wonderful dealership experience we have ever had. They are welcoming, no pressure, relaxing, they explain everything in detail. After dealing with the sales people, if you have the wond ever had. They are welcoming, no pressure, relaxing, they explain everything in detail. After dealing with the sales people, if you have the wonderful experience of dealing with Gary Rome and his dog Jack that experience is the best of all. Gary is wonderful to talk with and he is more than willing to let you have one on one with Jack, he's a trip, what a wonderful dog, great personality. Anyone looking for a great dealership to deal with go to Gary Rome in Holyoke, Ma. You can't ask for more friendler people and the whole experience was so easy and calming. I can't say enough geat things about Gary Rome. Even if you go there after your purchase they still remember you and welcome you with smiles. Awesome. Thanks Bill and Sally Emerson More

It was a pleasure to deal with Gary Rome Hyundai's staff again. Philip Lombardi was very considerate and personable as I worked through the decision-making process. The car (07 Kia Sportage) that he showed again. Philip Lombardi was very considerate and personable as I worked through the decision-making process. The car (07 Kia Sportage) that he showed me was exactly what I was looking for. Even though it was the very first car at which I looked in my search, Philip was patient and not too pushy (which would have been a definite turn-off for me) as I hunted up and researched seven other possibilities at different dealerships. He was also very helpful -- allowing me to take the car for a couple of hours to try it out on my mountain and have my mechanic check it over thoroughly. In the end, I chose to purchase the Kia from Phil partly due to his positive and understanding attitude and also because I have overall confidence in dealing with Gary Rome Hyundai. Service on my previous vehicle (02 Santa Fe)had been superb at Gary Rome. Jason was also great to deal with - very gentlemanly and clear in his explanation of paperwork. The managers were friendly and welcoming. The whole atmosphere of Gary Rome is customer-oriented, and I am very glad to consider them my main source for cars and service! Happily.... More

I bought a 2008 Hyundai Elantra from Gary Rome Hyundai, at the advice of my insurance agent. When the time came for me to look at a new car, Gary Rome is the place I went. At the same time that I was loo at the advice of my insurance agent. When the time came for me to look at a new car, Gary Rome is the place I went. At the same time that I was looking at a Sonata, I was having my Elantra serviced. Both from the service and the sales sides of things, it was a great experience. The service people were all friendly to the max (as the kids used to say), knowledgeable, and helpful. They identified the problem and corrected it in a very short time, and explained to me what had been done. As far as the sales side of things goes, Keith Brecher was excellent. He found out what I was looking for, and showed me a number of options to consider. He took me for a test drive, explaining where all the equipment for the car was, and how it operated (lights, wipers, mirror and seat adjustments). He then sat down with me and went over financing, insurance, down payment, and current incentives, because, of course, once I drove the car I decided I wanted to buy it. When we were arranging financing, I informed him that I wanted to put a large amount down on the car, bringing my monthly payments to a more manageable amount. He actually drove me back to Enfield so that I could get a bank check in the amount I wanted to put down. This made it so that I could complete all the paperwork I needed that day, rather than having to go back a second day with the check. From start to finish, he made my car buying experience great. With its bright, clean, airy atmosphere, bright, friendly, knowledgeable people, both sales and service, with its wide selection of inventory, with its great pricing, and with so much more, Gary Rome Hyundai is the dealership I would recommend above any other. I have purchased two cars from them now, and if I ever need another one, I know where I am going to go. More

I couldn't of had a better experience purchasing my new car. The staff was welcoming and friendly from the moment I walked inside. The sales man I worked with, Paul Shannon, was receptive to my specific ne car. The staff was welcoming and friendly from the moment I walked inside. The sales man I worked with, Paul Shannon, was receptive to my specific needs and wants. He presented all my options to me for financing, the option to lease, and walked me through the different features on the different sedans. When I picked up the car everything was ready for me. Paul walked me through setting up my bluetooth and other features in the car (XM radio, cruise control, etc). All in all it was a pleasant experience and I will return to Gary Rome Hyundai to purchase my next car! More