Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gary Rome Hyundai
Holyoke, MA
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,329 Reviews of Gary Rome Hyundai
July 01, 2022
Very good experience. The salesperson, Norm Caruolo, was very personable and professional. He was upfront about everything. I was offered a more than fair deal, and there The salesperson, Norm Caruolo, was very personable and professional. He was upfront about everything. I was offered a more than fair deal, and there were no ridiculously overpriced quotes. They even offered more than I expected for my trade. Would definitely recommend working with Norm and Gary Rome. More
by juliodelsesto
Employees Worked With
Norm Caruolo
June 28, 2022
I picked up a piece of metal in my tire yesterday. Immediately I drove to Gary Rome to drop it off to be repaired. Patrick Hamel was my service advisor and he always provides me with exceptional servi Immediately I drove to Gary Rome to drop it off to be repaired. Patrick Hamel was my service advisor and he always provides me with exceptional service. He is one the reasons I bring both of our vehicles for all our maintenance needs. I know I will always get outstanding customer service here. There is no other place I would go to! More
by ddow1948
Employees Worked With
Patrick Hamel
June 16, 2022
Very professional and friendly staff, wanna thank service manager geo, service pro Felix, for always taking my concerns very seriously,and for all there help over the last two yrs. And big shout out to Mr Ro manager geo, service pro Felix, for always taking my concerns very seriously,and for all there help over the last two yrs. And big shout out to Mr Rome himself for treating me like family and for standing behind his brand.. thanks to all for your help and support of getting me and my family into something we absolutely needed... If anyone is out there debating where to shop for a car give Gary Rome and his staff a chance to service you with the same great customer service I recieved More
by dasani0301
Employees Worked With
Geo, Gary Rome, Telesha Williams, Chris Fenton, Phillip Brecher
May 06, 2022
Took my 2011 sonata to get a brake Job in Feb of 2020 , brought it back a few months to get them checked because of squeak noise they said it was fine . less than two years had to get a totally new bre brought it back a few months to get them checked because of squeak noise they said it was fine . less than two years had to get a totally new break job the pads wore down to nothing , now i only drive around 6000 miles a year there;\'s no way i should need a new brake job so Disappointed!! More
by slimj316
Employees Worked With
David e spafford service advisor
April 28, 2022
I just brought my Hyundai Tucson in for a 15,000 mile check. Patrick Hamel was my service advisor who gave me exceptionally wonderful service. He is very professional and knows his stuff. This is the on check. Patrick Hamel was my service advisor who gave me exceptionally wonderful service. He is very professional and knows his stuff. This is the only place that I bring both my wife’s and my vehicle in for routine service. I expect great service and I always get it. Keep up the good work! More
by ddow1948
Employees Worked With
Patrick Hamel
April 07, 2022
DO NOT BUY FROM GARY ROME! !!!!!!!!!!!!! so we figured we would stay with Gary Rome for buying a new car since they gave us what we were looking for on our last car. We made !!!!!!!!!!!!! so we figured we would stay with Gary Rome for buying a new car since they gave us what we were looking for on our last car. We made a horrible mistake this time first they say they offer KBB pricing on your trade in car depending on the condition. we traded in a 2020 santa fe with 9K miles on it perfect car had a scuff on the right bumper other than that nothing wrong with it. KBB says its worth 27,500 - 30,500 good condition not excellent since the scuff. so we figured we would get around the 27500 for it since it had a scuff on it. nope they offered us about 26k said they couldn't go any high because they need to fix the scuff that will cost 500 and resell the car and cant go over the 31,500 MSRP so we said ok makes sense you have to make some money on it. 2 weeks go by after we picked up our new car and we see they put our trade in online for over 33k but yet they tell us we cant sell over MSRP we have to keep it under 31,500. so i called to ask them about it and told them we have emails of you saying you cant sell over MSRP that's why you couldn't give us a little extra for our car. They said let us look into this and we'll call you back when they called us back they hit us with yea looks like we had a lot of work to do on the car new brakes new rotors and couple other things needed to be done but sounds like more lies to me. The car was brand new with 9k miles no way anyone will need to replace any of that stuff with 9k miles on it but we learned our lesson this time. More
by T
Employees Worked With
Gary Rome, Phillip Brecher
March 02, 2022
Purchased a 2022 Hyundai Venue and am so happy with how I was treated and how smoothly everything went during the entire purchasing process over a four-week period. My salesperson gave me his cell phone numb was treated and how smoothly everything went during the entire purchasing process over a four-week period. My salesperson gave me his cell phone number and he responded quickly to any questions that I had throughout the process. I drove up from New Jersey to pick the car up and I was in and out in an hour. The car and all the paper work were ready when I got there and I only needed to sign the documents. Everyone I dealt with were professional and respectful. Since I was out of state and from a distance, I asked for documents early on to confirm the order and they gave me everything I asked for. This was the best car buying experience I ever had and would highly recommend Gary Rome Hyundai. More
by zedsurf
Employees Worked With
Mary Lavelli, Chris Fenton, Phillip Brecher
February 11, 2022
Just bought a 2020 Tuscon Sport from GaryRomeHyundai / Holyoke and had such EXCEPTIONAL service from Vanessa on the phone and Kevin Kovington !!! They made me feel so welcomed and not pushy ! So detai Holyoke and had such EXCEPTIONAL service from Vanessa on the phone and Kevin Kovington !!! They made me feel so welcomed and not pushy ! So detailed and kindly answering every question we asked They sealed the deal for me !!! I would definitely recommend this dealership because of their great deal and wonderful service A+ service … Sincerely Sita Howard Pittsfield Mass More
by Sitadebhoward
Employees Worked With
Vanessa , Keith , Kevin Covington
February 10, 2022
I always take my vehicles here for all my maintenance needs. Today was no exception! Felix Vega was my service advisor and I received outstanding customer service from him. Just a routine oil change and needs. Today was no exception! Felix Vega was my service advisor and I received outstanding customer service from him. Just a routine oil change and wiper blades changed but I was in and out in a timely fashion. He is personable and friendly and I’ve come to always expect this from him and he always delivers! More
by ddow1948
Employees Worked With
Felix Vega
