Gary Rome Hyundai
Holyoke, MA
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1,385 Reviews of Gary Rome Hyundai
My service representative Brianna is amazing, she is always on top of everything and keeps me notified of what's happening with my car always on top of everything and keeps me notified of what's happening with my car More
EXTREMELY long wait time for just an oil change and tire rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on my 2021 Palisade which is in like new condition and very low miles on it and was offered such a low offer it wasn’t even worth a conversation. More
Service department is very accommodating with scheduling appointments. Brianna very thorough in explaining process. Kept me informed on status of repair. The entire service staff works as a well-oiled team. appointments. Brianna very thorough in explaining process. Kept me informed on status of repair. The entire service staff works as a well-oiled team. Friendly. More
Came in for oil change and tire rotation. Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very ple Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very pleasant experience at this dealership and Megan was wonderful to work with. More
Gary Rome fully understands customer service and satisfaction. All personnel are courteous and helpful. Today I had my 23 Elantra serviced. From driving into the service area to the wait time all satisfaction. All personnel are courteous and helpful. Today I had my 23 Elantra serviced. From driving into the service area to the wait time all was service was exemplary. More
Friendly, knowledgeable salespeople Interested in what I wanted and also my spouse’s needs. Took their time explaining the car’s features and was able to test drive several vehicles new and preowned I wanted and also my spouse’s needs. Took their time explaining the car’s features and was able to test drive several vehicles new and preowned More
The service writer was very knowledgeable & courteous. The service was done in a quick & efficient manner. A alignment shop told me a needed tie rods. Gary Rome tech said me front end was in excellent sha The service was done in a quick & efficient manner. A alignment shop told me a needed tie rods. Gary Rome tech said me front end was in excellent shape. A honest shop. More






