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Gary Rome Hyundai

Holyoke, MA

4.7
1,419 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,419 Reviews of Gary Rome Hyundai

June 22, 2026

Excellent dealership-bought two cars there-great service department-nice friendly people-welcoming and knowledgeable More

by harriedlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonavita
Jun 23, 2026 -

Gary Rome Hyundai responded

Hi Larry! Thank you for your loyalty and kind words! We truly appreciate your business, and we'll see you next time at Gary Rome Hyundai!

June 19, 2026

My car was done in a timely manner and the shuttle service was great and n time. More

by Purplecats1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Jun 19, 2026 -

Gary Rome Hyundai responded

Thank you for sharing your experience! We appreciate you trusting the Gary Rome Hyundai team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

June 13, 2026

Service was great. Alyssa was great and so everyone else. Took me right in . I was there for a recall on my Tucson. Will recommend Gary Rome to all friends and family More

by rocketts2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gourde
Jun 13, 2026 -

Gary Rome Hyundai responded

Thank you for your kind words! We're glad Alyssa and our team provided a great experience and got you in quickly for your Tucson recall. We truly appreciate your recommendation and look forward to seeing you again!

June 12, 2026

It’s the number one dealer ship period! Well organized and very respectful to all customers, very happy 😃 More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria LePage
Jun 13, 2026 -

Gary Rome Hyundai responded

Thank you for the five-star review, CC. We're glad you felt respected and valued throughout the car-buying process. Your kind words made our day here at Gary Rome Hyundai!

June 09, 2026

Went in for a safety recall on 3rd seat airbags . What told its all set but they did not do the recall. Good job More

by Parks432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd
Jun 09, 2026 -

Gary Rome Hyundai responded

Thank you for bringing this to our attention. We apologize for the confusion and frustration. A recall visit should result in clear communication about what was completed and any outstanding items. We'd appreciate the opportunity to review what happened and address your concerns. Please contact us directly so we can look into this further and work toward a resolution.

Jun 09, 2026 -

Parks432 responded

The conversation with Todd the service Manager 2 weeks ago was that our vehicle wasnt leaving your lot till this recall was resolved. Found out today that the 3rd row airbag recall has no remedy and i have 4 children which 2 sit in the backseat daily. I wont this to be known publicly bot to be handled behind closed doors!

June 06, 2026

I recently went to buy my first car after my starter family car I inherited broke down. Luis was really sweet and made sure I felt heard and that all of my questions were answered. The car I bought was More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Brignoni
Jun 07, 2026 -

Gary Rome Hyundai responded

We're so happy you found us! It's wonderful to hear that Luis took such good care of you and made your first car buying experience a smooth one. Enjoy your new car, and thank you for the recommendation! - Gary Rome Hyundai

June 03, 2026

I dealt with Paul bonovita simply the best awesome! !!!!!!it was a pleasure!!!!!!!very good!! More

by Vcal2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Bonavita, Karissa Leduc
Jun 03, 2026 -

Gary Rome Hyundai responded

Thank you for your review! We're thrilled to hear that Paul provided such an awesome experience. It was a pleasure working with you and we appreciate your business!

June 03, 2026

Awesome! !! If I could rate them a 10, I would. From start to finish, the service we received was excellent. Everyone was extremely considerate of our needs, e More

by ShufT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Keith Brecher, Brianna Zemrock, Paul Maiolo
Jun 03, 2026 -

Gary Rome Hyundai responded

Thank you for the amazing review! We're honored by your kind words and thrilled to hear you had such an excellent experience from start to finish. We truly appreciate your business and look forward to seeing you again!

June 03, 2026

Purchased a new sonata from Pauli at Gary Rome Hyundai. Fantastic salesmen. He took time with me and answered all of my questions. Everyone involved in the process were very helpful. Thank you for making t More

by ubrt50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Paul Bonavita, Chris Fenton, Brittany Zabielski
Jun 03, 2026 -

Gary Rome Hyundai responded

Congrats on your new Sonata! It's great to hear that Pauli and the team made the process smooth and easy. Thanks for choosing Gary Rome Hyundai and for your awesome feedback!

June 02, 2026

Bobby was amazing! !! He helped us with our Tucson and I would give him 10 stars if I could. He knew everything inside and outside of the vehicle and answered every sing More

by Joeflop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Kosior
Jun 02, 2026 -

Gary Rome Hyundai responded

We can't thank you enough for your stellar review! Bobby will be so appreciative, and we will pass this along to him. Enjoy your new Hyundai Tucson, The Gary Rome Hyundai Team.