Gary Rome Hyundai

everyone there was very helpful. It started with Clarrisa when I called and then I had the delight to have Maria as a sales person. She was wonderful and very helpful. I bought my Tucson and I lov Clarrisa when I called and then I had the delight to have Maria as a sales person. She was wonderful and very helpful. I bought my Tucson and I love it. More

While I can say, it definitely wasn't a pain free experience, Maria the salesperson was pleasant and helpful. The finance department was slightly rude - I understand they probably explain the same th experience, Maria the salesperson was pleasant and helpful. The finance department was slightly rude - I understand they probably explain the same thing a million times a day, but it was all new to me and he seemed annoyed by me the second I walked in. That said, we were able to secure financing at a reasonable rate comparatively and ultimately I did purchase a car. More transparency about the cost and monthly breakdown would be helpful to potential customers. More

This dealer is great when you buy the car. If you have a problem crop up, you will be hard pressed to get it resolved. The people in public-facing positions don't seem to have effective oversight from the o problem crop up, you will be hard pressed to get it resolved. The people in public-facing positions don't seem to have effective oversight from the ownership. In my experience, the assistant to the owner is the gatekeeper to his ear - meaning that your problem doesn't come to his attention. I don't know if that is a problem for him, or his solution to a problem. Regardless, if you have a problem with this dealer, it is, indeed, your problem. More

Just brought my Tucson in for 7500 mile oil change and tire rotation. Patrick Hamel is exceptionally knowledgeable and so friendly! This is the only place I ever take my and my wife’s vehicles for all our tire rotation. Patrick Hamel is exceptionally knowledgeable and so friendly! This is the only place I ever take my and my wife’s vehicles for all our maintenance needs. More

Just bought our 3rd vehicle from Gary Rome Hyundai in Holyoke Ma.We bought a 2018 Tucson and traded in our 2016 Hyundai Elantra.We were just going there to look at the Xmas trees in the showroom.Salesper Holyoke Ma.We bought a 2018 Tucson and traded in our 2016 Hyundai Elantra.We were just going there to look at the Xmas trees in the showroom.Salesperson Maria Lepage helped us with the trees and then asked us if there was anything else she could help with.We looked at the cars before walking in and the Tuscon caught our eye. She gave us the keys to test drive it and were sold on it.They gave us a very fair trade in for it.The whole time working with Maria it was like catching up with an old friend.very relaxed and comfortable.Jason Cisek did our financing for us.We had worked with Jason before as a salesperson and a financer.He had all our paperwork ready very quickly and we drove off with the car fully detailed and inspected in about 5 hours.It was a great experience.Maria Lepage followed up with us twice after just to make sure we were happy with the vehicle and if we needed anything or had questions.We appreciated that. More

Very helpful, Great communication skill. I would recommend going to John to buy a car. Very professional and informative. recommend going to John to buy a car. Very professional and informative. More

I brought my Tucson in to repair my right front tire rim. Sarah was my service advisor and as usual does a terrific job. She is knowledgeable and always ready to help! This is why all my maintenance of both Sarah was my service advisor and as usual does a terrific job. She is knowledgeable and always ready to help! This is why all my maintenance of both our vehicles is only done here. great job Sarah!! More

On 9/10 I dropped off my 2013 Elantra to do brakes, oil change, timing belt and check transmission as it was hit by metal in Springfield. Service said Hyundai would not cover it under ten warranty but call change, timing belt and check transmission as it was hit by metal in Springfield. Service said Hyundai would not cover it under ten warranty but call insurance. Insurance sent the appraiser in on 9/13 early morning. After trying to get info found out service ordered a new transmission on Monday. I called on Friday as being ignored by service the parts dept and no order was put in and service manager took over ordered transmission that arrived Monday and put in front of 16 waiting repairs as to the delay. On Wednesday the phones were down but I called Pauli who got service to call me and say car is ready. I explained the check from Insurance was on the way in mail and I would be in Thursday Morning. I dropped off the rental that I had to get as I assist elderly to appts all day. I went in Thursday to settle the $1,000 deductible and the $1500 in repairs that I had done. Servie was print out my bill and then was told I could not get car without the insurance check. I am paying $2500 but being held back for a $1300 check that had been mailed in Boston on Tuesday, 6 elderly missed their appointments, Pauli let me use his car until the mail arrived at 11AM but was not in the mail so my brother had to come from Ludlow to pick me up and today is Friday and if the check is not here 6 more elderly will not make appts and I will not have a car All over a check made out to you for $1300 that I would have brought over as soon as it arrives. I have been a loyal customer for over 8 years and have utilized the loaner program a number of times. I had to pay $1110 for the rental but will I be reimbursed as you have no loaners as promised when I bought the car in 2012. Please respond. I did receive $30 a day for 13 days from insurance and there are no cars available now. Gary Rome Call me More

Maria Le Page greeted us in the parking lot and from that moment on, our car buying experience was stellar. Two hours later, we bought our Genesis. moment on, our car buying experience was stellar. Two hours later, we bought our Genesis. More

Nick was a wonderful salesman to work with. He really cared about making my experience joyful and even came in on his off hours to ensure I had my new convertible to take to Cape Cod! The Service Dep cared about making my experience joyful and even came in on his off hours to ensure I had my new convertible to take to Cape Cod! The Service Dept was responsive and great with communication. The car’s battery died after 3 weeks. They replaced it with no questions asked. I’ve been very happy and impressed with Gary Rome. More