Gary Rome Hyundai

When you buy a brand-new car, you expect peace of mind—not a months-long headache. Unfortunately, my experience has been the complete opposite. Today marks day 52 without my new car. I only had it mind—not a months-long headache. Unfortunately, my experience has been the complete opposite. Today marks day 52 without my new car. I only had it for 26 days before bringing it to Gary Rome Hyundai for what I believed would be a quick repair. Instead, it has become an ongoing ordeal. I’m still making monthly payments on a vehicle I can’t even drive. And while I do have a loaner, this situation is absolutely unacceptable—especially for a brand-new car. The vehicle developed a loud noise from the front driver’s side, and despite three repair attempts, the issue still isn’t resolved. I’ve gone to pick up the car after being told it was “ready,” only to hear the same noise as soon as I pulled off the lot. At one point, I was even told they didn’t know what the problem was and that an engineer would need to inspect it—yet still, no answers. I provided both Hyundai and the dealership with a formal final opportunity to repair the defect, and that deadline has passed with no fix. With no meaningful progress, I’ve now initiated Massachusetts Lemon Law arbitration, because no new vehicle should sit in service for nearly two months without a resolution. I am extremely disappointed in my experience with Gary Rome Hyundai and Hyundai. The buying process was smooth, but the service experience has been the complete opposite—frustrating, stressful, and far below reasonable expectations. I’m sharing this so others are aware of what they may encounter. Hyundai needs to do better. #Lemon #GaryRomeHyundai #Hyundai #MassachusettsLemonLaw #ConsumerRights #CustomerExperience #AutoIndustry #HyundaiTucson #CarProblems #DoBetter #CustomerService #BrandAccountability #NewCarIssues #Automotive Hyundai Gary Rome Hyundai Hyundai Motor Group More

This is a long overdue review. I bought my 2023 Hyundai Kona at Gary Rome in October 2025, and it was a great experience. Phil Brecher was my dealer agent and he was an absolute de I bought my 2023 Hyundai Kona at Gary Rome in October 2025, and it was a great experience. Phil Brecher was my dealer agent and he was an absolute delight o work with. He took the time to understand the features I was looking at did his best to get the out of door price closer to my budget. He made sure my vehicle was delivered to me. The dealership made the rest of the purchasing process extremely smooth and convenient. As a first time car owner, I couldn't have wished for a better experience. I've been visiting a number of dealerships in and around Amherst/Northampton areas but Gary Rome offered me everything I was looking for including reliable, professional help. They have an amazing inventory of used cars as well. I highly recommend Gary Rome as well as Phil Brecher to anyone looking for a hassle-free, reliable, respectful, and professional automobile purchase experience. More

Amazing dealer! Norm is recommended by our whole family! Great salesman and extremely knowledgeable! First purchase at Gary Rome and will not be our last! Norm is recommended by our whole family! Great salesman and extremely knowledgeable! First purchase at Gary Rome and will not be our last! More

Sam is an excellent service employee. He cares about the customers and is very helpful. He cares about the customers and is very helpful. More

Service department went above and beyond to get me in to replace my horn. Bri was awesome beyond words. replace my horn. Bri was awesome beyond words. More

My salesman Michael is very knowledgeable about the cars and gives alot of information about the vehicle and is soo helpful and nice. Thank you!!! Tammy and gives alot of information about the vehicle and is soo helpful and nice. Thank you!!! Tammy More

I was treated with respect and as my first lease experience everything was smooth. Maria my sales rep and Gary were great and i couldn't have asked for a better car purchase location. Thank you experience everything was smooth. Maria my sales rep and Gary were great and i couldn't have asked for a better car purchase location. Thank you More

My service representative Brianna is amazing, she is always on top of everything and keeps me notified of what's happening with my car always on top of everything and keeps me notified of what's happening with my car More

EXTREMELY long wait time for just an oil change and tire rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on my 2021 Palisade which is in like new condition and very low miles on it and was offered such a low offer it wasn’t even worth a conversation. More

Came in for oil change and tire rotation. Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very ple Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very pleasant experience at this dealership and Megan was wonderful to work with. More