Gary Rome Kia

I always get excellent, prifessional and friendly service at Gary Rome Kia!! I appreciate them. at Gary Rome Kia!! I appreciate them. More

Unfriendly employees who are quick to use attitude when asked questions or things are brought up about disliking the service. Tech didn’t replace fuse cover in car and I didn’t realize until I was home and asked questions or things are brought up about disliking the service. Tech didn’t replace fuse cover in car and I didn’t realize until I was home and when I called to ask about it the office person made it seem like it wasn’t a big deal and I shouldn’t feel frustrated with having to come back because they didn’t know where the part went. Luckily I was able to find it shoved in the back under the passenger seat. Not sure exactly why or how the part was treated like that. Also was in for oil change and tire rotation and car now sounds louder and is making a lot more road noise. This is not reassuring to the customer of a job well done. Now I have go out of my way to get a second opinion to make sure mechanic didn’t do something wrong as these are run of the mill maintenances that shouldn’t cause a noise difference in car. The customer service has been going down hill for years. I’m on my second car from this dealer and when I purchased my first back in 08 there was the friendliest most helpful women in the service department and ever since she left I’ve been less and less impressed every time I go in. More

Quick and easy. Put on wrong wiper and made good by putting on correct one. Put on wrong wiper and made good by putting on correct one. More

I went in knowing that I wanted to leave with a car that day. Brian not only helped me out with that, he also recommended a car insurance agent which got me a great deal. The process was easy breezy and not day. Brian not only helped me out with that, he also recommended a car insurance agent which got me a great deal. The process was easy breezy and not once did I feel pressured. I'm not sure where the negative reviews come from about this place but I had a great experience here. I love my 2020 Sorento, I've had it for about a month and a half now and already drove to Florida & back. Would recommend anyone looking for a newer vehicle! More

Decent service area and reasonable wait times in appointments. Lack of new car inventory with over priced cars. appointments. Lack of new car inventory with over priced cars. More

Wonderful service consultant Jose Will always ask for his assistance Everything was done quickly abd accurately his assistance Everything was done quickly abd accurately More

They were helpful, responsive, considerate, kind, upstanding, transparent and great!! I appreciated their patience with me. upstanding, transparent and great!! I appreciated their patience with me. More

It was a great experience and I would recommend this dealership to anyone who asks dealership to anyone who asks More

The whole experience was easy and stress free. Everyone we had contact with was friendly and helpful. Everyone we had contact with was friendly and helpful. More

Good experience from inquiring about the vehicle to test drive to sale. Would recommend and go back for my next car in the future. drive to sale. Would recommend and go back for my next car in the future. More