Gary Rome Kia

Started on time and finished early. Completed the job within the estimated cost given to me. Completed the job within the estimated cost given to me. More

Everyone is always nice and makes you feel like your one of the family!! Gary your workers are on top of everything!! Of all if the dealerships I’ve been going to I have to say this one is by far the most c of the family!! Gary your workers are on top of everything!! Of all if the dealerships I’ve been going to I have to say this one is by far the most comfortable your waiting room is great I salute you😊 More

Tristan and team at your Enfield CT location are professional, caring, and friendly. A pleasure to work with them. professional, caring, and friendly. A pleasure to work with them. More

Service was fast and my car looked great after the wash! Staff was friendly and helpful Staff was friendly and helpful More

The service was great! They took the time to show me what was fixed, and I appreciated that level of care. Thank you! They took the time to show me what was fixed, and I appreciated that level of care. Thank you! More

Service was nothing above and beyond . Just your average dealership. I already knew what I wanted from looking online so there was no persuading needed. Pretty quick to get the car I wante Just your average dealership. I already knew what I wanted from looking online so there was no persuading needed. Pretty quick to get the car I wanted and out the door. Just everything that happened afterwords was unprofessional. When Anthony screwed my front license plate on, not only did he forget to install the license plate bracket, but he didn’t even take the time to install it correctly and center it in the markers provided. It was completely off-centered, making my car look disheveled. So I had to go all the way back to the dealership to deal with that and get it fixed. On the day I went to bring my car back in, not one person knew I was coming in nor knew why I was there. They had to call and confirm with the GM. After the fix at the body shop, my license plate looked great, like nothing ever happened, but the inside of my car was trashed. I brought it in for service on Thursday morning. It had rained pretty heavy that night around 530. No service plastic mat was ever placed down on the mats, so they got filthy from the heavy rain or from something else. Nonetheless they were dirty. My radio station was changed, bass was turned up and a setting was turned off in my car (auto-hold). Not only was my drivers side seat reclined all the way back, but so was the passengers seat. Scratches were left on the inside of my door armrest, and near where the seat belt clicks and something was smeared all over my drivers side window and looks like they tried to wipe it off. I don’t think I will be returning back to this location. More

Trisdan was spectacular in communicating the process and timing.he provided updates and allowed me to sit at a desk with a chair to do work while waiting. Trisdan also outlined pricing on new tires for my i timing.he provided updates and allowed me to sit at a desk with a chair to do work while waiting. Trisdan also outlined pricing on new tires for my information as requested. Excellent service. More

THE PEOPLE YOU NOW HAVE WORKING IN THE SERVICE DEPT ARE EXCELLENT IN EVERY WAY POLITE KNOWLEDGABLE FRIENDLY ETC ETC EXCELLENT IN EVERY WAY POLITE KNOWLEDGABLE FRIENDLY ETC ETC More

My best experience ever at a car dealership. Staff, especially Hector Ortiz, were respectful, pleasant, thorough, efficient and clear. A real pleasure to do business with them. Staff, especially Hector Ortiz, were respectful, pleasant, thorough, efficient and clear. A real pleasure to do business with them. More

Service provided was great. Only issue was that it took about 15 minutes to get my vehicle ready to go. Only issue was that it took about 15 minutes to get my vehicle ready to go. More