Gary Rome Kia

wonderful experience Buying a car is a very stressful experience for me. John Bruso at this dealership made it a very pleasant and easy experience for me. My son was in Buying a car is a very stressful experience for me. John Bruso at this dealership made it a very pleasant and easy experience for me. My son was in an accident in which his car was no longer drivable. I came to Gary Rome to look for a new car. This was the sixth car our family bought from this dealership and it will not be the last. Gary is always there greeting the customers and helping out. John was extremely knowledgable about the cars. I felt I got a great deal, great customer service and a easy experience. Oh yeah I got a brand new Rio and love it, unfortunately I have to give to my kids as it is their car. Darn, now I have to get my own. Ill be back and would highly recommend this dealership! More

Awesome place The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike some places I have been to in the past. They fixed everything that needed to be fixed and I was not over charged. I would definitely recommend this place! More

Oil change and front brakes What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs to work on the car so my wait time was minimized. I have been very pleased with each time I have come in for maintenance. More

Very Well Satisfied- Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, 9/28, as scheduled. I was completely satisfied with the paint job. Kudos to whoever did the paint repair. Frank P. Jackson More

service experience Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asse Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asset to the organization More

Great no problems Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a K Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a Kia. More

Terrible service Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be no problem. Pointed it out in the back seat when I got there; no problem. Left with an unopened case of Mobil 1 still in the back seat, nothing said about it. And all my radio stations cleared from the radio after a firmware update. (At the time, Kia put their service manuals online free of charge, so I know the procedure for the update includes "save the customer's radio stations using the tech tool so you can restore them later.") Ask the parts counter for parts they don't have in stock, and you'll never hear from them again. What you WILL get as a Gary Rome customer is lots of robocalls recorded by Gary Rome himself, wishing you a happy INSERT_EXCUSE_HERE—including one call on Christmas day—that you can't easily opt out of. More

Recall and oil change The dealer completed the work promptly, efficiently, and earlier than expected. They were quite friendly and asked if needed anything while I was wai The dealer completed the work promptly, efficiently, and earlier than expected. They were quite friendly and asked if needed anything while I was waiting. One of the best service departments I have been to ever. More

gary Rome kia I walked in just two minutes before 8 on a Thursday night - just as they were closing and I got the same friendly service as I slwa get from Jeff Th I walked in just two minutes before 8 on a Thursday night - just as they were closing and I got the same friendly service as I slwa get from Jeff The service dept. is great More

Service I am always greeted with a smile when I walk into Gary Rome Kia in Enfield. Everyone from the secretary to the servicemen are very friendly and polite I am always greeted with a smile when I walk into Gary Rome Kia in Enfield. Everyone from the secretary to the servicemen are very friendly and polite. They servicemen always explain things in a way I can understand and take there time explaining things as well as listen to what I'm trying to say or describe which can be difficult for me to do at times. More