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Gary Rome Kia - Service Center

Enfield, CT

4.3
751 Reviews
Call Service Center (860) 253-4753

751 Reviews of Gary Rome Kia - Service Center

Sort by
August 24, 2024

They got me right in, patched my tire and got me out. Waiting room is very comfortable. After 3 days, tires are working fine. More

by HYTER.JORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaliana
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Aug 25, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, Jordan, and we hope to see you again!

August 20, 2024

Great for service. In and out. Everything is explained. No hidden fees. Comfortable waiting room. More

by John Gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
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Aug 20, 2024 -

Gary Rome Kia responded

John, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 17, 2024

Thank you so much for working out the bugs and doing all the recalls that need to be done More

by GLOVCASSIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
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Aug 18, 2024 -

Gary Rome Kia responded

Thank you, Cassidy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

August 17, 2024

Very expensive and extremely long wait times. Staff was friendly enough, but the whole process seemed a little disorganized. More

by MSGAMBATI91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Aug 21, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 16, 2024

Very kind and helpful. Told me exactly what they would do and kept me informed. More

by GMEDIA2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 18, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

August 13, 2024

Great service, friendly and knowledgeable staff. ..always a pleasurable experience. I would highly recommend to friends and family. More

by ANDREW.GAZSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez
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Aug 13, 2024 -

Gary Rome Kia responded

Andrew, We are very happy to hear Dang provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2024

Shopping for a car here was easy and hassle free. What a pleasurable car but by experience More

by REGINACHENOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
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Aug 09, 2024 -

Gary Rome Kia responded

Thanks, Regina, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

August 03, 2024

Service Manager was A+ and was truly marvelous. Service above and beyond the norm! My best servic experience anywhere in the last year. More

by RICKMCCABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 05, 2024 -

Gary Rome Kia responded

Thank you, Rick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

July 30, 2024

The is always pleasant and always courteous. The waiting area is always clean and inviting to sit in. More

by JMILLS136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
Report | Print
Jul 31, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

June 25, 2024

Merissa McClain was a huge help and made the process easy and trouble free. She researched my warranty, special ordered the part, and scheduled the repair in the quickest time possible. She even had a recall More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Merissa McClain , Dangelo Sanchez
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Jun 25, 2024 -

Gary Rome Kia responded

Thank you! Merissa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

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