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Gary Rome Kia - Service Center

Enfield, CT

4.3
757 Reviews
Call Service Center (860) 253-4753

757 Reviews of Gary Rome Kia - Service Center

Sort by
June 14, 2024

Very friendly people, the waiting room was clean. They have coffee or tea for you and a TV you r watching. More

by DONNAROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

June 13, 2024

Great and easy experience start to finish. I was able to get into the exact car I wanted. More

by MEGBURKE790
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Gary Rome Kia responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 13, 2024

Very friendly staff. Always checking in and updating us with when service will be done. More

by TRUGGERI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 13, 2024

Staff was very accommodating and pleasant. The shuttle dropped me off and picked me up when my car was done, that was an awesome option. More

by bevbocash
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael the shuttle driver
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Jun 16, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 12, 2024

amazing staff! ! caring and quick mechanic's and receptionists!! will be going there ALL THE TIME!!! More

by MARREROTATTY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i brought my kia in for maintenance
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Jun 13, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2024

Could use a little more communication from service team. No one went over general condition of car after inspection. More

by mcurto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service department
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Jun 10, 2024 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 09, 2024

Great work! Helpful people! Would have been a 5 star rating but for the second time I didn’t receive the complimentary car wash/vacuum! More

by SKIFF17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin, Steve, and our team met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years!

June 06, 2024

Very efficient they completed the service in the time the quoted. They offered me a car wash. They followed up with a call to make sure I was satisfied More

by SGOLDBERG1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and our team met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

June 05, 2024

Not thorough in the application of their service. Do not listen to their customers. Forces unnecessary appointments for needless service calls. More

by shadodragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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June 05, 2024

Excellent customer service. Very informative as well. Waiting room is clean and cool with attractive tea /coffee station. Thank you More

by ptendeng12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 06, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

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