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Gary Rome Kia - Service Center

Enfield, CT

4.3
752 Reviews
Call Service Center (860) 253-4753

752 Reviews of Gary Rome Kia - Service Center

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December 18, 2024

Sorry to say but you guys did not fix my problem last time so you guys will not be seeing me aging I will be going to a different Kia for now on to get my Service done More

by Karina Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Dec 20, 2024 -

Gary Rome Kia responded

Hello Karina, my name is Denise Carr and I am the Business Development Manager here at Gary Rome Kia. Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. We apologize for not fixing your vehicle, unfortunately we do need authorization to complete any repairs. We value our customers' opinions, if you have any further concerns, please don't hesitate to contact me directly at dcarr@garyromeautogroup.com or 413-420-8291. Thank you.

December 18, 2024

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that More

by JONATHANASKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez, Vanessa Williams
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Dec 18, 2024 -

Gary Rome Kia responded

Thank you for bringing this to our attention, Jonathan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 11, 2024

You lied gave me a list of things to fix after paying $200 for diagnostic for car to start and guess what all I needed was my codes reset I will be calling tomorrow to see if I can be reimbursed for my d More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa in service for Kia and somebody name Kay who was no help
Report | Print
Dec 11, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

December 09, 2024

Marissa and the service team were very accommodating and did a great job repairing my car! More

by pstred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa from the service department.
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that Marissa had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

December 09, 2024

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for More

by JNFRLEBOEUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

December 07, 2024

Easy to schedule. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. More

by LUIGI1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 04, 2024

The service was done quickly and they even washed the car for free after! Great job More

by MICHAEL.MSJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merissa McClain
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Dec 07, 2024 -

Gary Rome Kia responded

Thanks, Michael, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

December 02, 2024

Service was completed under the estimated timeframe. Waiting area was comfortable and wifi worked well More

by jill.anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Dec 03, 2024 -

Gary Rome Kia responded

Thank you, Jill, for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2024

The sorrounding is Clean, the staff is friendly and the cost of service is relatively affordable. More

by DougM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
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Dec 02, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Doug, for choosing Gary Rome Kia!

November 26, 2024

Initially the experience was great, until I was told and paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was More

by N
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Can’t recall, name started with a K
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Nov 26, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

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