Gary Rome Kia - Service Center

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for in the original price of the oil change and my tires need to be rotated already… I did wait over an hour and a half and then when they told me to go out front to get my car once finished I couldn’t find it and then they couldn’t find it and then finally found it and drove it out front for me.. I will not be going back to the dealership for my next service.. More

Easy to schedule. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. Very professional in person to work with. They have a great communication. Process. Liked the shuttle service also. More

The service was done quickly and they even washed the car for free after! Great job for free after! Great job More

Service was completed under the estimated timeframe. Waiting area was comfortable and wifi worked well Waiting area was comfortable and wifi worked well More

The sorrounding is Clean, the staff is friendly and the cost of service is relatively affordable. cost of service is relatively affordable. More

Initially the experience was great, until I was told and paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was not very accommodating at all. Service was completed that day. Was not a satisfying experience. More

Overpriced, gouging. Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was a Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was awful to work with. More

Great dealership with great customer service and great employees and products. Very knowledgeable and cost of services is commendable. employees and products. Very knowledgeable and cost of services is commendable. More

Everyone was very nice. Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! More

We were very pleased with the service. And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever cleaned our car it is very much appreciated thank you very much for everything More