Gary Smith Ford Inc.

Anyone Dealing with the Salesman Fred Kratt Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's ap Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's apparent that you took no time to realize whom you were sending this letter to when you signed it. You must have forgotten how poorly you treated my wife and I after purchasing two vehicles in the same day. As I think back you really did nothing but introduce yourself and show us some vehicles, as where Gary Smith himself is who chased me down as I walked out the door and made "both" deals happen. He seen my attractive record of purchasing brand new vehicles every two years or so with no problem and how repetitive my business with you could be. After experiencing your rudeness, disrespect and being unprofessional with service AFTER the purchases I have not step one foot in your establishment nor will I ever recommend your services to a friend and/or business associate. I will continue to share my experience of how disrespectful you treated my wife and I after the deal was done. To trigger your memory here are some of the key factors; you accused my wife of being a liar after a dispute when she was only following YOUR instruction pertaining to maintenance on her new vehicle. As for me, when I addressed the issue at hand in person the brown nosing, desperately wanting my sale attitude was no longer found in your presentation. Instead, I quickly realized that you were merely offering empty promises to achieve your goal. A facade that stood true to the disgusting stereotype that a car salesman must prove otherwise that you obviously did not. To finish off the horrible experience you insult me by stating, "I hardly made any money off of this deal," even after not purchasing not one Ford vehicle but two in the same day! Then if that wasn't enough you shook my hand and said, "This is business and not personal". Well, Mr. Kratt I hope this informative letter will open up the eyes of your employer to see what kind of salesman they have representing their company and what poor character you portray to potentially loyal customers. Please don't be mistaken, this letter does not address Gary Smith Ford as a whole but to you and you alone. Gary Smith himself did everything in his power to ensure my wife and I where happy with our purchase. It is now apparent that you were merely along for the ride. At the very least I hope this makes you think twice before you send another BOGAS letter to someone whom you think you deserve thier business. For the record Fred, this was personal and not business! Since then World Ford in Pensacola has acquired all my business and servicing including my two additional purchased Fords. Sincerely, Craig L. Swanson More

Great deal at Gary Smith Ford Jason Smith made the purchase of our Ford Focus an easy and enjoyable experience. This was our first experience with Gary Smith Ford. Great personalit Jason Smith made the purchase of our Ford Focus an easy and enjoyable experience. This was our first experience with Gary Smith Ford. Great personality. More

Told to come get my car and never bring it back Service advisor told me to come get my car now and never bring my car back to "his" dealership. Poor fella felt disrespected because I disagreed with Service advisor told me to come get my car now and never bring my car back to "his" dealership. Poor fella felt disrespected because I disagreed with his diagnosis of some issues under warranty. They also performed a lackluster wheel alignment. Alignment was out because of a strut that was bad (mileage is under 7000). When I was given the print out of the before and after, all of the specs where on the extreme of the tolerances...instead of aligning them all to spot on, the dealer only modified one measurement. Car still feels out of alignment. In addition, when I dropped the car off, I had to use the shuttle. The driver made sure to tell me that the shuttle was only a courtesy and I should find my own way back from Eglin. More

Gary Smith Ford is Awesome, Thanks Tanner My experience with Gary Smith Ford was great as I have purchased from many Ford dealerships across the south. Our salesman Tanner Lampert was aweso My experience with Gary Smith Ford was great as I have purchased from many Ford dealerships across the south. Our salesman Tanner Lampert was awesome, very patient making sure I looked at and test drove the 3 different style vehicles I was interested in to make sure I was able to get everything I was looking for. In the end in making the decision between 2 different Explorer Sports he lined out all the differences in going with the 2014 or 2015 model. After deciding I changed my mind once after I thought I made my final decision, he made the change without stressing at all. The dealership stayed open late to get everything completed and fully go over everything on the vehicle. I have owned many Ford vehicles in the past and have had dealings with many dealerships. Gary Smith Ford by far surpassed all by making the experience great from all aspects from shopping, sales, negotiations, and the finance dept; everyone was fantastic. It is great to be able to share a good experience and hope that anyone interested in buying goes to Gary Smith Ford. More

our faverite WE HAVE GONE TO GARY SMITH FORD FOR THE LAST 18 YEARS. EVERY ONE WE WORK WITH IS SO FRIENDLY AND SERVICE IS ALWAYS FAST. WE HAVE GONE TO GARY SMITH FORD FOR THE LAST 18 YEARS. EVERY ONE WE WORK WITH IS SO FRIENDLY AND SERVICE IS ALWAYS FAST. More

One of the worst buying experiences i have ever had After driving for 7 hours to purchase, I was informed of hidden prep charges, dealer fee is twice as much as Atlanta dealers, and they used a vehicle After driving for 7 hours to purchase, I was informed of hidden prep charges, dealer fee is twice as much as Atlanta dealers, and they used a vehicle that is not being made anymore as a leverage tool not to discount it any. They even asked for more of a down payment to discount the vehicle, the problem was that I was giving them the discount, HOW STUPID DO YOU THINK I AM. Any they still have their vehicle... More

Driving with a smile! Gary Smith Ford had a great selection of cars to choose from. They listened to my automotive needs and provided me the perfect car. Thanks guys! Gary Smith Ford had a great selection of cars to choose from. They listened to my automotive needs and provided me the perfect car. Thanks guys! More

Above and Beyond My experience with Gary Smith Ford was beyond all expectations. Tanner and his Sales Manager spent all day with my family and I to get us out of a te My experience with Gary Smith Ford was beyond all expectations. Tanner and his Sales Manager spent all day with my family and I to get us out of a terrible situation. Going, what I can only describe as, above and beyond to help get us what we needed. John Crane helped us get great financing and explained everything in a very understandable fashion. I will without a doubt recommend Tanner and the rest of the Gary Smith Ford crew to friends and family. Thanks for everything guys! More

Thanks Guys! We are snowbirds to the Ft. Walton area and were servicing our truck before returning north. As hosts at Henderson Beach State Park, this dealership We are snowbirds to the Ft. Walton area and were servicing our truck before returning north. As hosts at Henderson Beach State Park, this dealership was recommended to us by ranger/staff. We made an appointment, arrived early and Tucker was able to get us in right away. Tucker and Drew were so friendly and helpful, making us feel like "home folk". The office gave us a T-shirt sprouting the Ford motto, "not built with your tax dollars" which John wears all over. Every one wants one. We are returning as park hosts in 2015 and this dealership is now our home away from home. Thanks again for making us feel so welcome. Guys, offer for Michigan visit stands! John and Barb Vander Meulen More

New Engine After bringing my 2012 Ford Escape into Gary Smith, Tucker gave me the "good and bad news." Bad news....I had a crack in the engine, however, the goo After bringing my 2012 Ford Escape into Gary Smith, Tucker gave me the "good and bad news." Bad news....I had a crack in the engine, however, the good news was that it was still under the power train warranty. Tucker made the unpleasant process of having a car in the shop so so much better by his confident reassurance and attention. He is an absolute gem to the service department!!! Thank you so much, Tucker Anderson! More