Gary Smith Ford Inc.

Amazing Service! The service I received at Gary Smith Ford last week exceeded every expectation I could have imagined! They went above and behond to provide the best The service I received at Gary Smith Ford last week exceeded every expectation I could have imagined! They went above and behond to provide the best customer service. I was on vacation with my family and experienced car trouble on the way to Florida. I took my car in to have it checked out. The resort we were staying at was about 30 minutes away and I was prepared to wait in the lounge while they worked on the car. Instead of spending hours in the lounge, they took me back to my resort so I could enjoy my time at the beach. To top it off, they even delivered my car back to me when they were finished!! I will not forget about Gary Smith Ford next time I am in the area! I highly recommend their service department. Special thanks to Drew Colon and Scott (the shuttle driver) for all of your help! I truly appreciate it!! More

Save time and go to world ford in Pensacola My wife and I arrived at the dealership ready to buy a new Ford Explorer. We were greated by Jason Smith. He was very rushed and rude. He wouldn't l My wife and I arrived at the dealership ready to buy a new Ford Explorer. We were greated by Jason Smith. He was very rushed and rude. He wouldn't let me talk, he complained about being low manned and seemed like he wanted to push me out of there. I tried to accommodate him and offered for him to have our trade in looked at while I test drove theirs. He said no. He didn't even go on the drive with us. When we returned he made us wait while our car was appraised. He came back with a number that was rediculous. They tried to rob us of our trade in. When I counter offered he seemed offended. He was very argumentative and talked to me like I was an idiot. Well smart guy... I bought the new 2015 limited addition explorer for 41K (3,000 less) out the door with my trade in. FROM WORLD FORD IN Pensacola... I sincerely hope your dealership focuses on customer service training. People like you are why a lot of people hate buying cars... You are pushy, rude, arrogant, and whiny... Learn how to be professional and don't get emotional in front of customers... It's embarrassing. More

Excellent Customer Service and Repairs! I recently had to take my Explorer into Gary Smith Ford for repairs after a long and tiring ordeal of watching my car get destroyed by a valet driver I recently had to take my Explorer into Gary Smith Ford for repairs after a long and tiring ordeal of watching my car get destroyed by a valet driver and then "fixed" by some horrible shop. When I brought it into Gary Smith Ford (I was concerned about how it was running post repairs) not only did they find pieces missing from my engine, but they also discovered various body repairs that had been botched as well. They treated me with such respect and honestly cared about what I had been through. Drew Colon and Jerry West both went above and beyond to make sure I was taken care of. They even went so far as to contact the gentleman who "fixed" my car previously and not only let him know of the damage he had caused but also what he had put me through. I cannot say enough good things about Gary Smith Ford, especially Drew and Jerry. My family and I are so grateful for all their hard work! More

Fantastic service and professional people. I will ONLY buy from Gary Smith Ford from now on. My wife and I have had nothing but excellent service and friendly expieriences here. We just purch I will ONLY buy from Gary Smith Ford from now on. My wife and I have had nothing but excellent service and friendly expieriences here. We just purchased our second vehicle from here and are completley satisfied. The whole staff is awesome and the quality is amazing. I will recommend to everyone I know that this is the one and only place to go to purchase a vehicle. Rusty and Jerrod were the two Gentlemen who very thoughtfully and professionally assisted me and my wife in our purchase. They were always available and willing to help in any way possible. We had a very good feeling in knowing we were getting accurate and HONEST information at all times. We never felt like we were being told anything less than the absolute truth. Rusty and Jerrod are true professionals and thier work ethic is phenominal. The maintenance staff is great also we take our vehicles here for servicing and any other issues and as always it is reliable service and very user friendly. This is without a doubt the Ford dealership you want to shop at. More

Outstanding Customer Service I dropped of my 2012 focus with transmission problems. I just left a note about the problem. By the time I called them, they had already discovered th I dropped of my 2012 focus with transmission problems. I just left a note about the problem. By the time I called them, they had already discovered the problem. They changed the seals, cleaned the clutch, replaced the transmission control module and programed the computer. They had the car ready for me by 3:00 pm that same day and there was no charge. The staff was very professional. I will continue to use this dealership. More

Service I have bought a lot of cars in my life and been in many service departments but I haven't dealt with a person as good as Andy Tompitch in any other de I have bought a lot of cars in my life and been in many service departments but I haven't dealt with a person as good as Andy Tompitch in any other department. He knows you and gets your vehicle fixed with great results and on time. He is always willing to go the extra mile for the customer. He is simply the best! More

Amazing Service! Epitomizes customer support! I called Hub City Ford in Crestview, FL and asked to make an appointment to have remote entry added to my vehicle. After being transferred back and fo I called Hub City Ford in Crestview, FL and asked to make an appointment to have remote entry added to my vehicle. After being transferred back and forth for price quotes, given the run around with appointment times, and being told to drop my car off in the morning and someone would "try" to get to it sometime throughout the day, I finally gave up and called Gary Smith Ford. Andy, the Assistant Service Manager, told me exactly what the price would be, and said that I could come in at any time and they would get me out quickly. I came in the same day, the work was completed in 25 minutes, and the price was very reasonable! Although I live in Crestview, I will gladly make the drive to Fort Walton Beach for all of my Ford service needs. More

Customer Service - Andy I have been going to this Dealer since I bought my Focus in 2012. Andy has helped me each time. No matter what he is always kind, patient and willin I have been going to this Dealer since I bought my Focus in 2012. Andy has helped me each time. No matter what he is always kind, patient and willing to answer any questions. Hope he never leaves this Dealership. This is a valuable commodity in Customer Service. You don't always get this and once you have it company's need to keep it !! Customer Service can help or hurt a business by word of mouth. More

Quick friendly service! I came in to the service office to ask how much to reprogram my 2008 Ford Explorer remote. He quick answer was free, did it in less than one minute! I came in to the service office to ask how much to reprogram my 2008 Ford Explorer remote. He quick answer was free, did it in less than one minute! Thanks Mr. Drew Colon! More

Anyone Dealing with the Salesman Fred Kratt Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's ap Dear Mr. Fred Kratt, I've just received your obvious pre-printed chain letter to attract me and/or a friend to do more business with you. It's apparent that you took no time to realize whom you were sending this letter to when you signed it. You must have forgotten how poorly you treated my wife and I after purchasing two vehicles in the same day. As I think back you really did nothing but introduce yourself and show us some vehicles, as where Gary Smith himself is who chased me down as I walked out the door and made "both" deals happen. He seen my attractive record of purchasing brand new vehicles every two years or so with no problem and how repetitive my business with you could be. After experiencing your rudeness, disrespect and being unprofessional with service AFTER the purchases I have not step one foot in your establishment nor will I ever recommend your services to a friend and/or business associate. I will continue to share my experience of how disrespectful you treated my wife and I after the deal was done. To trigger your memory here are some of the key factors; you accused my wife of being a liar after a dispute when she was only following YOUR instruction pertaining to maintenance on her new vehicle. As for me, when I addressed the issue at hand in person the brown nosing, desperately wanting my sale attitude was no longer found in your presentation. Instead, I quickly realized that you were merely offering empty promises to achieve your goal. A facade that stood true to the disgusting stereotype that a car salesman must prove otherwise that you obviously did not. To finish off the horrible experience you insult me by stating, "I hardly made any money off of this deal," even after not purchasing not one Ford vehicle but two in the same day! Then if that wasn't enough you shook my hand and said, "This is business and not personal". Well, Mr. Kratt I hope this informative letter will open up the eyes of your employer to see what kind of salesman they have representing their company and what poor character you portray to potentially loyal customers. Please don't be mistaken, this letter does not address Gary Smith Ford as a whole but to you and you alone. Gary Smith himself did everything in his power to ensure my wife and I where happy with our purchase. It is now apparent that you were merely along for the ride. At the very least I hope this makes you think twice before you send another BOGAS letter to someone whom you think you deserve thier business. For the record Fred, this was personal and not business! Since then World Ford in Pensacola has acquired all my business and servicing including my two additional purchased Fords. Sincerely, Craig L. Swanson More