Gary Smith Ford Inc.

I special ordered a new 2013 C-Max hybrid with a couple of dealer installed options. One of these options was a remote starter, the other was a "cargo organizer package". I was called on Oct 3rd sayi of dealer installed options. One of these options was a remote starter, the other was a "cargo organizer package". I was called on Oct 3rd saying my car had arrived and was ready for pickup. I bought the car and later realized the remote start hadn't been installed. I called them and they had me take back the car the next morning to have it installed. They said it would be a 2 to 4 hour job. After waiting at the dealership for nearly 5 hours it turns out they weren't even close to being done, and that I would have to come back later that day. I got a call later saying that they would have to keep the car over the weekend to install it and that I could have the car back Monday. Monday I go to pick up the car and see that the antenna for the remote start was placed in the windshield rather than the back glass. It looked terribly out of place and was a huge eyesore. I also was told that the remote start didn't work and that I was expected to take it back at a later date so they could apply a patch to make it work. Then I discover that they didn't even install the right remote start system! I asked for a refund for the remote start and they agreed. Two days later they remove the remote start and scratch the interior of my new car in the process, and left adhesive on the windshield from the antenna. The cargo organizer package was also the wrong item so they agreed to refund that as well. They had previously informed me that I was due a partial refund for my registration since I transferred a tag but paid for a new one. So I am expecting refunds for the remote starter, the cargo package, and the registration. Several days later I contact Gary Smith Ford to inquire about the refund. They tell me I have to contact Ford since the problems "concern them". I contacted Ford customer relations, who basically wondered why I was complaining to them as this was a dealer issue. So I am in the beginning stages of the run-around. There were many other areas where Gary Smith Ford screwed up with this transaction, but they were at least manageable and didn't screw me over financially. As of today, Oct 16th 2012, Gary Smith Ford owes me over $600 and a new piece of interior. More

Took my NEW Shelby GT500 in for an oil change and front end alighnment. What I found when I picked my car up: Damaged front splitter (employee ran it into a curb)but didnt tell anyone. Very dirty with g end alighnment. What I found when I picked my car up: Damaged front splitter (employee ran it into a curb)but didnt tell anyone. Very dirty with gravel rocks inside the tread of the tires. What happened? Jim Pope-Service Manager-after questioning multiple empoyees explained that a "new" employee parked my car too close the curb and broke my splitter-offered to repair for free. Had no comment on why the employee did not confess immediately or why the employee was not trained on how to park a low profile sports car built by FORD. Dirty? Gravel? Jim Pope-after more investigation-further explained that the Gary Smith Ford alighnment machine was broken and my car was driven to Big Ten Tire Company 5 miles way by a non-Ford employee and he "thinks" that this is when my car was "apparently" driven down a dirt road of some sort. He confessed he was "unaware" that the alighnment machine was broken in the shop where he is the "manager" and was not consulted about my car being sent to a non Ford location to be repaired. Crazy huh? gets worse: 6 months later-being the only Ford dealership in my area. I needed a part replaced under warranty. Went back to Gary Smith Ford. Part was replaced. Went to pick up my car. The front slitter was broken again by a different employee and this time some paint was scratched on the bumper. They declined to allow me an outside bodyshop to perform the repairs and that only Gary Smith Ford will repair for free. I expalined that Ive lost all confidence in Gary Smith Ford to be anywhere near my car. Got a divorce. Now I drive to Pensacola-World More

I took my car in for an obvious need to change the ignition. Told me that it "might just be a switch" so they needed to check it out for $45. Turns out that if it's the switch you still have to repl ignition. Told me that it "might just be a switch" so they needed to check it out for $45. Turns out that if it's the switch you still have to replace the ignition. Then tells me it will be $700-800 for the work. It's a $400 part, when I decline decides to tell me that there is an after market Napa part available so that will "save" me an additional $150 because that part is $250. I went to Napa and the part is actually $115. Also, I thought they damaged my car. Instead of saying, I can see why you think that might have been us, the manager berated me, was insolent and ugly. I was upset and probably not behaving well, but I am the customer and if you treat me with some courtesy maybe I would realize it was all my fault for walking into a dealership in the first place, never again..... More

Took all day for a simple check of my computer. I was put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to mak put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to make another appointment I was told I could no longer do business there due to my 'outburst'. There was no outburst, they just don't like dissatisfied customers voicing complaints. If you do, they will ban you from their dealership. More

Gary Smith Ford has refused to make good on body repair work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during th work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during the 12 month warranty period, i.e. refused to resolve issues. They continue to refuse repairs, claiming now the warranty has expired. Jerry West, Body Shop Manager provided very poor and underrated customer service. There were in dignified rages, verbal aggression and profanity expressed during our meeting with him to resolve issues and observable problems related to auto repair work. Excuses were made for each and every problem identified and encountered. For example: 1) A failure to repair/replace radio/cd player and return personal cds which I still do not have). 2) At fault for idle holding of vehicle in shop stall claiming to be awaiting parts/paint for service; exceeded wait time. 3) Failure to repair defective installation of body repair parts and provide superior work quality and meet quality standards before returning vehicle over to customer. Gary Smith Ford never made good on repair work done and failed to ever inspect faulty repair work and defects when called to their attention. 4) Appeared to the insurance company to make good on their claim in order to receive proper reimbursements or in order that the shop receive an expected dollar value on auto repairs. A suspected over count of # of items needing repairs in comparison to actual repair work needed, etc. The entire experience was horrible both with service and repairs. The body repairs and attention to this matter still remains unresolved. My most recent visit to the body shop was in July 2011. Jim Ferguson refused to meet with me or contact me as he had promised during all visits made, neither had he provided communications of any kind pertaining to this matter. Never did the General Manager respond to written or verbal complaints made or received via US mail. To this day General Manager, Jim Ferguson refuses to communicate. More

Bought a 2001 Honda Civic..in the past 12 months had to replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace j replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace just about every filter and valve under the hood...this dealership is 45 miles from me so going there this often isn't an option....sure I was an idiot for buying this car, but don't you make the same mistake, I have so much money invested in fixing it now I'm stuck with it - Defuniak Springs, FL More

My salesman (Ryan) was very relaxed & friendly. He made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan was knowledgeable of his product & pointed out all the features of the car. Rayce was also very friendly & didn't pressure us to take any particular extra item that he was required to present to us. He have us a tip about trading-in the lease car instead of walking away from it. I really appreciated that. This will help when its time to trade it in, if that's what I decide. I may decide to buy the car after the lease. More

I went to gary smith with a pre approved loan and was told that the truck that I wanted was mine that we were waiting on the paper work after over 8 hours I was told to come back the next day when I cal told that the truck that I wanted was mine that we were waiting on the paper work after over 8 hours I was told to come back the next day when I called the next day the sales manager told me that even with the pal loan that I would have to give the 2,000 extra to gary smith that was over the price of the truck . I had no negetive equity and was fully approved for the total loan amount the sales manager became very rude and started to yell at me over the phone telling me that I would give him the money or I forget the new truck . I contacted the BBB. and then went truck shopping World ford pensacola had the best prices and the best sales team. I purchased the new truck on July 3rd. since it was a holliday and the bank was closed they gave me A RENTAL FOR FOUR DAYS until the credit union opened. from the time of paperwork until I recieved the rental was less than 40 minutes, when the time came to get the new truck world ford drove the new truck over 100 miles to me and made sure that I was happy with the truck and then they drove the rental back to Pensacola you cannot go wrong with WORLD FORD More

Ask for help from Gary Smith, he's not the dealer but the dealers son. He was very helpful. Overall the staff was great with me dealers son. He was very helpful. Overall the staff was great with me More