Gastonia Chrysler Dodge Jeep RAM

Awesome dealership would definitely come back. Everyone at the dealership was very friendly and helpful. I came in late on a Saturday and didn't leave till 11 that night. Brandon stayed late and he Everyone at the dealership was very friendly and helpful. I came in late on a Saturday and didn't leave till 11 that night. Brandon stayed late and helped me find what I was looking for in my budget. I have zero complaints. More

Thoroughly Pleased 2nd time working with Jimmy and I'd come back again. No nonsense and not pushy at all! I'd definitely recommend the dealership and him to family and f 2nd time working with Jimmy and I'd come back again. No nonsense and not pushy at all! I'd definitely recommend the dealership and him to family and friends. More

BEST DEAL EVER!!!! This is my 2nd truck I've purchased from this dealership. First truck was such a great experience, and such a great deal, after search for a new tr This is my 2nd truck I've purchased from this dealership. First truck was such a great experience, and such a great deal, after search for a new truck for awhile, I found the best deal for the money here. Such a great deal, I told my father about it, and he came to the dealership, and got the same exact truck I did. This 2nd go around I was shopping for a truck for my daughter. I've been everywhere shopping for a truck for her. Back in forth to SC and NC. And after dealing with idiot sale associates, that dont know anything or dealing with the games they play, (Especially Kieth Hawthrone Ford). I saw a truck on line, came to check it out on a Sunday night, at closing time. Truck looked pretty rough since it was a work truck. So we looked out at used car lot, looked on line at prices, and found a nice truck 2017 with 33K miles, for $22K. Asked for $21.5K accepted to hassel back. Work details out over phone on Monday, I came after work on Monday evening, In and out no problem. Fianace guy was awesome, recommend the gape insurance. Also, other dealers didn't come close to deal I got. Other similiar trucks, were older by a couple of years, and twice as many miles, and more expensive? Over all really happy with out come. CAn't wait to give truck to my daughter at Xmas time. Thanks guys More

Helpful My vehicle was towed in & Gary took care of it. He gave me advance notice about how busy they were & that they may not finish my vehicle until Thurs. My vehicle was towed in & Gary took care of it. He gave me advance notice about how busy they were & that they may not finish my vehicle until Thurs. With that notice, I was able to make plans accordingly. He kept me notified of the progress. I didn't have to keep calling them. Great experience! More

Best Service Experience Ever As soon as I pulled my car up to the service department, I was met by a big smile and several exceptionally polite people. Jay Rappaport assisted me As soon as I pulled my car up to the service department, I was met by a big smile and several exceptionally polite people. Jay Rappaport assisted me by making certain I knew what to expect and when my vehicle would be ready. And it was actually ready BEFORE the time I was told. When I picked up my car, all went perfectly smooth and fast. I have been in numerous dealerships and the service here was the best I have ever received. More

All personnel were friendly and helpful. Everyone encountered was helpful from the initial phone call until the final handshake. The car buying experience was completed quickly and efficien Everyone encountered was helpful from the initial phone call until the final handshake. The car buying experience was completed quickly and efficiently. All salesman and management were especially nice and informative. I would highly recommend this dealer and salesman. More

My First Great Experience at a Car Dealership I am normally someone who DREADS dealing with car dealerships, bordering on HATES dealing with them. I am a very thrifty (cheap) shopper and I approa I am normally someone who DREADS dealing with car dealerships, bordering on HATES dealing with them. I am a very thrifty (cheap) shopper and I approach large purchases with a lot of research and thought. The day before I visited Gastonia Chrysler Dodge Jeep RAM, I visited a dealership closer to home and wanted to think over my options and I did not feel comfortable with one aspect of my test drive. While reviewing my options, early (around 7am) the next morning, I came across a vehicle that I was very interested in. I did online chat to verify the vehicle’s availability and was surprisingly connected to Gerald (my future salesman), well before opening time on a holiday weekend and Sunday morning. He verified the vehicle’s availability and answered my basic questions and gave me his contact information, so I felt confident bypassing the dealerships in my area to travel to Gastonia. Gerald explained options on the vehicle very thoroughly before, during and after the test drive (an experience I did not have the day before). He explained what could have caused the issue I experienced during my test drive at the previous dealership and I did not encounter the same issue during this test drive (which showed me that the dealership itself was dedicated to their customers). Gerald apparently had other customer’s, but it was some time before I realized that because of his personal attention to all his customers. I never felt pressured to come in to test drive or during my purchase. He did not offer any unwanted upselling (which would set off my “It’s time to leave” mindset…did I mention I’m a difficult customer). I am not sure if he is just great at reading his customer (which I think is lacking in a lot of sales people) or he treats everyone this way, but if all sales people were like Gerald, I believe car salesmen would not have the reputation of being overly aggressive. Gerald listened to me as a customer and I am thankful for the experience I had with Gerald and Gastonia Chrysler Dodge Jeep RAM. The finance manager, James McElroy was also great when handling the paperwork. He had everything prepared and explained the paperwork without taking too much time. He was friendly and organized. As stated previously, I do not like upselling. James discussed the extended warranty and gap protection and normally I would have declined, but thanks to his thorough explanation and the benefits of the warranty, I did purchase. I waited a week to post my review to ensure I had no doubts or regrets about my decisions…and I do not. The dealership overall was great. The bathrooms were very clean. There were plenty of snacks to appease a relative that came with me and my son. I noticed if we stepped outside to talk or take a phone call, we did not have anyone running out looking for us (like the previous day’s experience, when we walked out to look at the other car models and felt like we were being watched as we turned back to the building and saw four employees looking at us through the dealership windows). I was given a higher trade in amount than I was offered at the other dealership, without me even discussing that I expected more than my previous offer. I felt that I was being offered a fair amount (which was aligned with what I saw online from the Kelly Blue Book estimate). I love my new Jeep and I am proud to now be part of the Jeep family. I realize this is a long review, but I wanted to fully detail the “Apples to Apples” comparison of my experience at two Jeep dealerships and how much I absolutely ENJOYED my new car purchase. More

Good experience! Another great visit to the dealership and Mr Morrison was very helpful. Had an issue with a vehicle and they were great at helping me find another veh Another great visit to the dealership and Mr Morrison was very helpful. Had an issue with a vehicle and they were great at helping me find another vehicle! More

Good job Had a great experience with Danny Craig. Very helpful and knowledgeable. Took his time with me. He answered all my questions. I have bought from Danny Had a great experience with Danny Craig. Very helpful and knowledgeable. Took his time with me. He answered all my questions. I have bought from Danny for years and he always goes the extra miles. Many a times he calls just to check in. I have got Christmas cards birthday cards etc. He just goes out of the way to treat you like family. Thanks for a great buying experience Jack More

Customer service The best customer service around! Answered every question we asked, very knowledgeable. Went in the buy my husband a truck, left with his truck and a The best customer service around! Answered every question we asked, very knowledgeable. Went in the buy my husband a truck, left with his truck and a new Jeep! More