Gastonia Chrysler Dodge Jeep RAM

They were friendly, efficient, and gave me a great deaL! It was an awesome experience. He was so nice, got me the car I wanted, and it was a smooth process! This was my first time buying a car, and they nev It was an awesome experience. He was so nice, got me the car I wanted, and it was a smooth process! This was my first time buying a car, and they never once tried to take advantage of that, they gave me a fair deal, and always made me feel comfortable with what I was signing/buying! More

Great customer service As I said great customer service, knows his job and how to do it. You don't just go out and find good customer service like this anymore. Far and few As I said great customer service, knows his job and how to do it. You don't just go out and find good customer service like this anymore. Far and few between. My #1 jeep dealer. More

WONDERFUL CAR BUYING EXPERIENCE Brian Lane was an exceptional salesman. He pulled the truck we were interested in quickly & was courteous and went out of his way to make us comforta Brian Lane was an exceptional salesman. He pulled the truck we were interested in quickly & was courteous and went out of his way to make us comfortable. He was a straight shooter & we enjoyed doing business with him. Aaron in the finance dept was also informative & a joy to work with. They were very friendly & worked out a deal we felt was fair & honest. Will definitely do business with them again in the future. More

Above and beyond customer service Gerald and Ron were so helpful to me during a stressful time. They helped me find the perfect new jeep after mine was totaled. They went out of their Gerald and Ron were so helpful to me during a stressful time. They helped me find the perfect new jeep after mine was totaled. They went out of their way to make sure everything was hassle free for me and I could not have asked for a more positive experience. More

Old School Family Business After finding the vehicle I wanted on-line, I sent Gastonia Dodge Ram a message asking a few questions regarding the vehicle. The next day I received After finding the vehicle I wanted on-line, I sent Gastonia Dodge Ram a message asking a few questions regarding the vehicle. The next day I received a phone call from Mike Gomes who has as it turned out over 20 years of experience in the auto industry wearing many different hats. Over that one phone call, Mike had won me over as he not only answered any and all questions I had for him, but he was as personable as they come. It was like we became friends over the phone so when my wife and I met him the next day at our scheduled appointment time, it was like meeting an old friend of mine. Even my wife was taken with his honesty and candor, and is planning on taking him some of her "world famous" banked beans. I will be going back to see him with my English Mastiff Bruno that he wants to meet. As for his knowledge, it was top notch, as for his integrity and ethics, they were beyond anything I had ever experienced at a car dealership prior. I am nearly 63 years old and have purchased many new and used vehicles for myself, my wife, and all four of my adult sons. This was the best experience I have ever had, and would highly recommend this dealership to anyone interested in purchasing or leasing a car or truck to visit Gastonia Dodge, Chrysler, Jeep, Ram and ask for Mike Gomes! No one will treat you better. One last thing, even the manager who had to review our deal and have us sign all the paperwork had a marvelous sense of humor and expedited the process as we were by that time in a hurry. Yes, and parents you can trust this dealership if you want to buy your son or daughter a new or used vehicle; I would. More

EXCEPTIONAL EXPERIENCE-FAST BOB I really enjoyed my experience with James, he was very patient and made sure I was comfortable and had everything I needed. I feel that I got the dea I really enjoyed my experience with James, he was very patient and made sure I was comfortable and had everything I needed. I feel that I got the deal I wanted and was very satisfied with my purchase. I would definitely recommend James to all my friends. More

great experience the salesman and dealership did everything I ask to earn my business. there was no pressure and hassle. I got a great truck at a great price. Brad Smi the salesman and dealership did everything I ask to earn my business. there was no pressure and hassle. I got a great truck at a great price. Brad Smith my salesman did a great job. More

Disgruntled customer Initially, the staff presented as being very professional and accommodating. I wasn't in dire need of a vehicle but looking to see what my options wou Initially, the staff presented as being very professional and accommodating. I wasn't in dire need of a vehicle but looking to see what my options would be. I went in with the intentions of trying to buy a used jeep Cherokee latitude and was told this would not be possible due to the monthly payment being too high. At this time they suggested a new 2015 jeep renegade that I was told would be within my budget. I reviewed numbers with Lance who gave me a monthly payment that I agreed upon. I made it very clear to these individuals I was a single mother and didn't want to exceed my budget anymore than what was agreed on at that time. When signing the contract I expressed concern to Aaron, that the information was being reviewed very quickly and was I assured it was the same information that was previously discussed. I reluctantly completed the paper work and walked out with keys in hand. It wasn't until a few weeks later when I went to find out who the loan was through to make an early payment that I saw my monthly payment was 100 dollars more than what I was told. With further review I noticed multiple "optional" add ons that had never been brought to my attention, had been added on to my contract. On the contract I found that my car went from being 22k (in comparison to the 17k for similar models at other dealers in that area) to 27k. I took the contract back to the dealership where I was told the only thing I could do was remove the optional extended warranty that was slipped in to the contract without my knowledge. At this point I would wait 2-4 weeks to receive the new contract in the mail. I was encouraged to get an account with a credit union who were "more aggressive with car loans" then to take the new contract up to them to see if they would buy out the existing loan so that I MIGHT POSSIBLY receive a lower interest rate and monthly payment. They informed me there was nothing more that they could do to assist me at this time and left me with no options and a monthly payment that was never agreed on. Not to mention the locks on the vehicle did not work and I am having to wait 2 weeks to get this issues looked at. I was lied to and manipulated. Completely taken advantage of when they were fully aware of my position. I got the wool pulled over my eyes and then was left to fend for myself. I was excited about this process as it was the first time I had gone through this process alone as a young, single mother. I now understand why I was encouraged to bring someone with me during this process as I was misled. Hands down the worst experience ever. I'm disgusted with the entire process and the deception and corruption that occurred at this location. Would not have given a star at all had it not been required. More

Great Service I had a great experience buying my new ram 2500, out of all the vehicles i have bought this was the least stressful. I told my salesman i wanted a goo I had a great experience buying my new ram 2500, out of all the vehicles i have bought this was the least stressful. I told my salesman i wanted a good price and good interest rate and thats what was produced. Very helpful, I will be back for our next car. More

Great Customer Service Gerald came out before I really got a chance to look around, but he was so courteous and helpful that I didn't really mind. He showed me several truc Gerald came out before I really got a chance to look around, but he was so courteous and helpful that I didn't really mind. He showed me several trucks, pointing out the details that made each one unique, and finally we test drove not 1 but 2 trucks. He kept a positive attitude throughout and finally when I found the truck I knew I wanted I was happy to buy it from him. He even managed to make the negotiation on price more pleasant than it has been in the past. More