Parks Chrysler Dodge Jeep Ram Gastonia

This dealership uses a Bait and Switch tactic to get you into their store. A complete waste of time and trust. I talked to an associate about a test drive for a certain vehicle and stock number. To which th into their store. A complete waste of time and trust. I talked to an associate about a test drive for a certain vehicle and stock number. To which they responded "it is in our inventory." So we schedule the test drive for the next day. I get there, and the associate says "we don't have that truck here." You can imagine, as a buying customer with money, how frustrating this is. The associate says it's in Charlotte and he will contact them to move it. He couldn't get a hold of Parks Charlotte Branch. The next day, still can't get a hold of them. On the following Monday I call Charlotte and was told the item is in Lake Norman. I called Lake Norman and am helped by some great people. This associate knew where the truck was at the entire time. If the associate in Charlotte can see where the truck was located so can he and his managers. They wasted my time trying throw other vehicles in front of me hoping id purchase. The bait and switch tactic is a reportable offense to the Federal Trade Commission. I will not shop here at this location ever again due to their obvious culture of deception. Represented by this associate and whichever sales manager he was working with. More

They take great care of my Jeep and the staff is very knowledgeable and super friendly. knowledgeable and super friendly. More

This review is for anyone who wants to do business with this dealership. We have been looking to purchase a Jeep Renegade. We found one on their website which we liked for 27995.00. I requested pricing on this dealership. We have been looking to purchase a Jeep Renegade. We found one on their website which we liked for 27995.00. I requested pricing on the vehicle at which time we were contacted. During this time frame we found another one with the same pkg a little cheaper 25,000.00. Both of these vehicles are out of state, and we are willing to travel to purchase one. The dealership said they could beat the 25k and wanted to know when we could pick it up. I told them that we wanted to see the numbers before we traveled to pick it up. They said that they would get some numbers and let me know. I received a text asking if we are going to trade-in our other Jeep and asking if our zip code was correct. I responded back with the information 1:56pm. I received a text from another number at 2:42pm stating that they were working a few deals with some local customers, and they would contact me on Monday. At that time, I came to the conclusion that they were wasting my time and told them never mind. Throughout my military career I have purchased vehicles in multiple states, and I can honestly say no other dealership has ever pulled this stunt in the past. More

Purchased a damaged vehicle. Took longer than told to make repairs. Three months later and still waiting. Hardest thing is for the sales manager to return your call. Took longer than told to make repairs. Three months later and still waiting. Hardest thing is for the sales manager to return your call. More

I want to recognize Jimmy the service manager. There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery b There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery but he did ensure the issue was fixed. From Day 1 of him finding out about it, he was compassionate, honest and handled the situation not only with care but with a sense of urgency. Thank you much for making both my husband and I feel important and as a valued customer. Also a special Thanks to Josh as well. He was the first one in the line of fire but he was patient and understanding and helpful to point me in the right direction of who could and would resolve this problem. Lastly Debbie thank you! you were very pleasant to work with. Sincere Thanks! Kimberly Woodward More

Josh was very professional. Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! More

Excellent customer service! Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. More

Great customer service and great communication from all team members that help with my Jeep wrangler issues. Thanks guys. team members that help with my Jeep wrangler issues. Thanks guys. More

Exceptional service from start to finish! The team at Gastonia Chrysler Dodge Jeep Ram made my car shopping experience an absolute pleasure. They were knowledgeable, patient, and genuinely ca The team at Gastonia Chrysler Dodge Jeep Ram made my car shopping experience an absolute pleasure. They were knowledgeable, patient, and genuinely cared about finding the perfect vehicle for me. From the moment I walked in, I felt welcomed and valued as a customer. The entire process was smooth and hassle-free. I highly recommend Gastonia Chrysler Dodge Jeep Ram to anyone in search of their next vehicle. Five stars all the way! More