Gates Chevrolet of South Bend

Fast and reliable service. They took care of the problem and had my vehicle back on the road in no time. They took care of the problem and had my vehicle back on the road in no time. More

Very helpful, friendly, knowledgeable, kind, I enjoyed my experience with my dealer he did a wonderful job experience with my dealer he did a wonderful job More

They are nice and get the job done as needed I would definitely recommend them definitely recommend them More

The sales people I worked with were great, responsive, and helpful. The finance guy was pompous and pushy trying to upsell warranties and guilt me into buying things I said I did not want. and helpful. The finance guy was pompous and pushy trying to upsell warranties and guilt me into buying things I said I did not want. More

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The sneaky upsale on the extra warranty things (4) was a little irritating. I didn’t catch it right away but noticed when I got to the signature page for the payment that it was higher. Shawn (finance) said little irritating. I didn’t catch it right away but noticed when I got to the signature page for the payment that it was higher. Shawn (finance) said he would remove all but the tire coverage . . as if there were no charge. BOTH presentations were given as if there were no charges. I caught the first one right away but didn’t see the upcharge for tires till I got home. The only thing that helped me was I had not taken possession yet so both had to be addressed. The initial 3 things were dropped and re-written out, but the tire coverage “couldn’t be taken out “ (guess Shawn needs some training on how to sneak this stuff in better) and I am supposed to receive my payment back in a future “payment rebate”. Call me crazy but I am sure Chevy will screw this up based on a previous (2020 Bolt) experience where you never contacted me about setting up the payments, instead sending me a crappy letter 3 months later even though during those 3 months I contacted Chevy finance AND Gates 3 or 4 times to get things set up and was told to just wait, they will contact you. Oh yea, they were so involved in the “warranty slip of hand” trick they never asked for my 3K down. After 3 days of no contact I stopped in and surprised them with the payment that took 5 minutes to figure out how to do now with all the paperwork already submitted. I have dealt in new vehicles with both Chevy and Ford and realize a lot of the good/bad interaction experience is on the dealer level depending on the staff. With this in mind my experience has been both have the same variety of sales and staff proficiency but Chevy stands out as a more sneaky, slide of hand company when it comes to the finance end. In the last 40 years I have sworn off Chevy and Gates 3 times but you do have decent vehicles so when choices are low I end up dealing with Chevy but will NEVER deal with a GATES dealership again. More

The person that helped me was very polite and helpful. He seemed to take ownership of the issue and wanted to help resolve it the best he could He seemed to take ownership of the issue and wanted to help resolve it the best he could More

Great service as always will be coming back for my next oil change Great service as always will be coming back for my next oil change in a few months oil change Great service as always will be coming back for my next oil change in a few months More

Great customer service. would recommend South Bend Gates for vehicles and service. Has a friendly hometown feel, would recommend South Bend Gates for vehicles and service. Has a friendly hometown feel, More

If you want excellent service must go to GATES CHEVROLET SOUTH BEND 311 E Ireland rd! SOUTH BEND 311 E Ireland rd! More