Gates GMC Nissan

I will have to say that working with Paul Mazza and the finance personel was just fine. My experience with Brian Howe was completely unsatisfactory. He first agreed to give me 3 months no payments and a re finance personel was just fine. My experience with Brian Howe was completely unsatisfactory. He first agreed to give me 3 months no payments and a rental car for the time I would be without a vehicle. My husband is deployed and we must transfer to Hawaii. So we will be without a vehcile while our new one is shipped out. They also promised me it would be certified. Then at the end of the negoatiation we went over our agreement in the finance department. They did not put the certified portion down or the rental car or the three months no payments. He said "oh you wanted all that still"? Of course I have three children and am with out my husband for six months why wouldn't I need a vehcile while this new one is being shipped. The other problem he never returned my calls. I spent 5 1/2 hours at this dealership finalizing this deal and they did not have all their ducks in a row. I've never had this type of experience at a dealership. Further more I asked if the vehicle had been protected with the cloth protectant and it was they said they would ask the previous owner if they would transfer it and they never asked. I traded two vehicles in One vehicle was worth $14,000-$14,500 and due to a previous accident they only offered me $11,000. They said it was no longer worth $14,500. So I went to the insurance comapny who was at fault and they requested I get a letter from Gates to show that it had depriciated. They said it depricated only $1,000.00 now. So that only brings it to $12,000. So Gates Cheated me out of $2,000. I really should have received $13,500 for my trade in from them since they now say my car only depreciated by $1,000. So while my husband serves so Brian doesn't have to be drafted he can live with himself and be Scandalous. Again I was happy with Paul Mazza and the finance department, but the sales mangager representing this company is unsatisfactory to represent this company. If roles were reversed and his wife and children were in my shoes I think he would think a little harder about it and want the same that I am requesting. I would never again buy another vehicle from this company. I have purchased 6 vehicles from dealerships and I have never once had this happen to me. I have never been promised something and they try to cheat me out of our agreement. I consequently have a bad taste in my mouth from this experience and can't wait to see what happens when I go in to try to claim my rental car they promised me. Maybe the next customer will have a better experience, I only wish the best of luck. I've never once in mylife wrote negatively about a company, but I felt something needed to be said for this. More

This has been the best experience I have had purchasing a vehicle. No question was left unanswered and I was treated like a VIP customer from start to finish. I will be referring everyone to Gates. vehicle. No question was left unanswered and I was treated like a VIP customer from start to finish. I will be referring everyone to Gates. More

Everyone was very helpful knowledgeable and a pleasure to work with. I would definitely refer my friends and family in the future. Thank you for everything to work with. I would definitely refer my friends and family in the future. Thank you for everything More

Everthing was great paul and his crew goes out of there way to help custmers and i think they want to make feel happy and they try there hardest to get a new car way to help custmers and i think they want to make feel happy and they try there hardest to get a new car More

I gave it this rating because I visited over 5 dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertiseme dealerships and found most were only interested in a quick sale or were shysters trying to rip you off . Some dealers actually used false advertisements to get you in and then renege on what there listing said. I was told by 2 salesmen at a Hartford dealership that the price was negotiable on a vehicle I looked at on their website. When I drove over 30 miles to get there was then told the price was NOT negotiable it was an internet only price, however the vehicle was sitting in there lot with the exact same price. After two days they decided to accept my offer, however, in that time I went to Gates (and was glade I did). As I said Gates was very personable and were interested not only in selling a car but also interested in my daughters safety making her happy and reasonable with us as consumers. JJ Lavieri even had 2 new tires put on this vehicle to demonstrate his sincerity towards my daughters safety and Denny worked out a very good price for us. It was truly our pleasure dealing with Gates. More

We discussed in detail before I even visted the dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very profession dealership the truck and my trade. We had agreed to what we both expected. The sales experience was outstanding, the sales person was very professional and the transation went as I had hoped. If more dealerships had such a professional / honest attitude people would not be so turned off when they visit a dealership. More

Paul bacon was a great salesman...he was kind and met all my needs. I have heard that the service dept is wonderful and I will see if it meets my needs. I would recommned you to all my friends and family my needs. I have heard that the service dept is wonderful and I will see if it meets my needs. I would recommned you to all my friends and family More

The service we received at Gates GMC Buick Nissan was outstanding. We visited this dealership after receiving poor customer service at another local GMC Buick dealer. From the moment we walked onto the outstanding. We visited this dealership after receiving poor customer service at another local GMC Buick dealer. From the moment we walked onto the sales lot, Brian Phillips was friendly, courteous, attentive and professional. Brian spent a tremendous amount of time and energy to make sure we found the vehicle that was best suited to our needs. He even went above and beyond the call of duty to procure the exact vehicle we wanted from another dealership out of state. From the point of entry onto the lot; to the close of sale with Nick in finance, our experience was great! We will not hesitate to recommend Gates to all of our friends and family. This dealship is to be commended for their old-fashioned customer service values which are all too often lacking in today's marketplace. More

It was good experiences to me. Dealer Tomas was good and friendly. And the price was good I think. Because I haven't SSN yet, offering of dealer's plate was excellent for me. But one thing I wish to i friendly. And the price was good I think. Because I haven't SSN yet, offering of dealer's plate was excellent for me. But one thing I wish to improve is that there is too much time to wait each processes. Except that, whole processes were good! More

It was the best experience I have had in all my years of purchasing and leasing vehicles. Brian was excellent at explaining all the features of the vehicle and was very friendly and professional. Nick m purchasing and leasing vehicles. Brian was excellent at explaining all the features of the vehicle and was very friendly and professional. Nick made the paperwork and signing very easy. He explained everything I signed and was very organized in his manner. The most professional business manager I have encountered. I usually end up adding on many options at the end that I don't really need or use. Nick was excellent in putting together the exact leasing plan that worked for me. I have already recommended you to my daughter. More