Gates of Granger

Good car buying experience. Tim P is an excellent sales representative. He was able to find just the right vehicle per my request and made the buying experience a real pleasur Tim P is an excellent sales representative. He was able to find just the right vehicle per my request and made the buying experience a real pleasure. Thank you Tim! More

Morgana and Dani were amazing. Vehicle was completed faster than I anticipated. Would absolutely recommend. Vehicle was completed faster than I anticipated. Would absolutely recommend. More

BUYER BEWARE ! !! STAY AWAY FROM BRANDON COOPER!!!!! I recently purchased a vehicle from Gates of Granger and the whole shopping experience was very hostile and I f !! STAY AWAY FROM BRANDON COOPER!!!!! I recently purchased a vehicle from Gates of Granger and the whole shopping experience was very hostile and I felt like I was more of an inconvenience than a customer. I had a car in mind already and the deciding factor for me was price. Once i told Brandon this, he became very visibly annoyed. He then replied snarkily " do you not like our pricing ?". I had informed him that it was a good price; which is what got my attention but that there was another car with less miles, one year newer for about 3k less a few hours up the road and that I was willing to make the trip to save the money and get a newer car with less miles. After back and forth talk we agreed on a price and the car was purchased. The next day, I opened the center console to find that there was a lock box with a 4 digit combo installed . I had called Brandon back and informed him of this and asked if they knew about this and if so, did they happen to have the combo. He told me it was a Toyota factory option and that they would contact Toyota directly to see what they could do. I thanked him and requested he call me back with an update but never heard back. I had to continue to call in to get updated. After about a week of calling, they finally told me I had two options: to get a new core for the lock or get a lock smith to unlock it; the latter of which being cheaper. Given their prior knowledge of this lock box and failure to disclose it, I didn't believe this issue was entirely on me to resolve. While I do acknowledge I missed this during the initial inspection, this does pose a safety feature as no one knows what could have been in the locked box of my new car. Brandon disagreed and explained that had I not " beat him up " on the price he'd be more willing to work with me. I questioned what it mattered if we had already agreed on a price. To which he replied " I'd be more inclined to help if I didn't lose money on this". I reminded him it was only a few hundred dollars that we knocked off the price tag. He proceeded to tell me to take those few hundred dollars and get this fixed myself. I was appalled with his response as I do not expect this to be how someone handles this situation nor speaks to a customer. Ultimately, the service manager stepped in and helped resolve this issue & I thank Chris so much for helping me actually resolve this. I think that the dealership does try to do business the right way but Brandon is ONLY looking out for himself and " his money " More

Another great experience with Gates of Granger. Quick fast oil change and remarkable service. Highly recommend for auto purchase or service Quick fast oil change and remarkable service. Highly recommend for auto purchase or service More

Gates of Granger made buying a car different. I went in expecting to be upsold this and upsold that as many businesses will do to try and make their money. Understandable as that may be, they set I went in expecting to be upsold this and upsold that as many businesses will do to try and make their money. Understandable as that may be, they set the bar for being different. I went in and was treated like family. I was expecting someone to try and sell me a super expensive car that I would be paying off for the rest of my existence. Instead, I got a wonderful, reliable car, at a price that I wouldn’t have found anywhere else. If you want a car buying experience that’s gonna put you in the car that you need; and not just something flashy that looks cool that will break your bank every month. Gates is the place. More

Went in to purchase my first car after having countless owner to owner beaten down cars and Robo managed to find me the perfect vehicle! He has been so patient, understanding, and he will definitely make s owner to owner beaten down cars and Robo managed to find me the perfect vehicle! He has been so patient, understanding, and he will definitely make sure you drive off the lot with a huge smile on your face! Also a bonus? He definitely loves kids and will help keep them entertained while you shop for your car! He is such a great and heartfelt friendly car salesman. I HIGHLY recommend him!! More

The team worked with us on finding the right vehicle within our stated budget. Friendly team with no pressure to buy. Great customer service. Will definitely be back when I buy my next vehicle. Th within our stated budget. Friendly team with no pressure to buy. Great customer service. Will definitely be back when I buy my next vehicle. Thank you Clint, Chris, Tim and Alex ! More

As always, Mary was great, and the service was very quick and that I appreciate and I’d also like to throw in that Asa was great too and that I appreciate and I’d also like to throw in that Asa was great too More

Great service had a oil change and they were on it had truck checked out got a upgrade on my warranty. They did a good job. truck checked out got a upgrade on my warranty. They did a good job. More

Loved working with Tim! ! He made sure I was well taking care of from beginning to end. ! He made sure I was well taking care of from beginning to end. More