Gateway Kia of Denville

HORRIBLE CUSTOMER SERVICE This is some of the worst customer service I have ever seen. I leased 2 cars from them and have had nothing but trouble with both cars. Trying to get This is some of the worst customer service I have ever seen. I leased 2 cars from them and have had nothing but trouble with both cars. Trying to get these issues reconciled with them is like pulling teeth. I have been told several times to "call back tomorrow, I am in a meeting currently". As a customer, I have never been so appalled in my life. When I leases my second car, they took over the remaining payments on the last lease. They never finished paying the old lease and I had a collection company call me for months asking for payment. I called kia SEVERAL times to get this taken care of, 5 months later it was finally resolved, but my credit score was ruined. Unbelievable what I had to go through with these people. More

Rude people never again Horrible customer service. They send out letters to Kia owners with good incentives that aren’t true at all!! Told them my background on my account an Horrible customer service. They send out letters to Kia owners with good incentives that aren’t true at all!! Told them my background on my account and in the end spend two hours there for no reason. Sales manager was not nice either , sorry No Kia for me when this current lease is OVER. My husband and I will never lease a Kia ever again. More

Service has always been a challenge, but recently absolutley horrible. Given recent events im confident they charge people and then dont fix things as they in has always been a challenge, but recently absolutley horrible. Given recent events im confident they charge people and then dont fix things as they indicate. My kia has had its share of problems (gps electrical issues, sunroof motor, 4 wheel drive didnt work, gas leak) more than it should for being a 2014. But LOVE the car so would have been worth it if it weren't for the following: - Pre paid oil change deal= mistake. You have to schedule in advance and then plan to wait 2 hours. -Numerous times, parts that were ordered to fix things came in wrong delaying process. (May not have been their fault.) -paid for back windshield wiper to be replaced which never was done. (Took a week and half to get car back bc of wrong ordered part for something else so I forgot all about this til it rained the next time and went to use it) -diagnostic fees. I brought my car in as sunroof wouldn't close on and off. Worked there. When I brought it home and it happened again I had to take a video for proof. While fixing motor they accidently glued my sunvisor shut! Because this was a week later, i had to make 40 min drive back to drop car off yet again. - they were going to fix it and assumed responsibility but then only patched the damage they did and they couldn't garantee the thinner patched liner wouldn't tear (even for a year.) I was worried it would tear, which fabric damage spreads- this could be expensive down road out of my pocket and could also affect trade in if it got bad. They did end up replacing it fully per my request (the right way). I picked it up, and they left the plastic damage- No big deal to me but again should have been corrected in full all together from the start. - a few months before the above, i had my car there for buttons that weren't working, a panel that was coming off and a few other things. I had to pay 60 or 90 dollars for a clip to be fixed to keep side panel up. FINAL STRAW! HORRIBLE EXPERIENCE- **today panel coming off. It uncovered that they never fixed the problem I paid for. ***called to express concern not wanting to bring my car back for the 4th time in 3 months after all my headache. Service manager JOE RIBELO didnt even try to help me or let me finish my sentence. I asked for reimbursement instead of bringkng it back at this point was just going to glue it myself. He laughed saying "youll never get a reimbursement". He "already did me a favor replacing the headliner." (Yes the headliner that was ruined because they glued my visor shut while replacing sunroof motor!) He was screaming at me when i brought to his attention that wasn't a favor, that was fixing something they did. He completely didnt even try, just lost his mind. So i hung up and called kia national. Ultimately it's upsetting. Love my kia. Got 75,000 almost on it, would love to trade it in in few years but I got a bad taste in my mouth from my experience. Absolutley wouldn't go back to gateway kia in denville. If you want a kia, just go to another location! I have pictures. Hopefully when i hit post it gives me option to attach pics. If not, id be happy to email them to any1 for proof! More

Worst experience so far in car buying Leased 2017 Kia Sedona with the plan of purchasing after the lease is over. Its only been 2 months since I have leased the car from here. And I am no Leased 2017 Kia Sedona with the plan of purchasing after the lease is over. Its only been 2 months since I have leased the car from here. And I am not new to this dealership, I have bought 2 other cars before from this same location before they got Gateway name attached to them. At the time of lease which was done on July 4th 2017 we had included Rear entertainment system and Remote Starter in the Lease. And since then I have been calling them for the appointment for the installation and every time all I hear is that we will have someone call you back with that. Since last two weeks I have been calling them everyday and by now I have heard all the excuses they can probably throw out their. Only reason I went their for my 3rd purchase was because of the previous experiences, but now I would never recommend them to anyone More

ABSOLUTELY PHENOMENAL DEALERSHIP!! HIGHLY highly recommend this dealership! Easiest & quickest car buying experience we've EVER had :) The GM, ANTHONY was phenomenal & ROBERT (our sale HIGHLY highly recommend this dealership! Easiest & quickest car buying experience we've EVER had :) The GM, ANTHONY was phenomenal & ROBERT (our salesman) was absolutely oustanding & explained everything to us, kindly answering all my annoying questions LOL! Recommend checking them out! Truly sincere, HONEST & accommodating staff who quickly worked with us to give us the best deal possible! Sorry to hear some of you in the past didn't have good experiences but it could not possibly has been! After this experience, NEVER going anywhere else :-) So very happy & LOVE m new Kia Sorrento Thank you Gateway Kia in Deville for everything ? The Steidl Family More

Above and Beyond I can not thank the management and sales enough for insuring I was happy w/ my new car! They called around to their other dealerships to get me the c I can not thank the management and sales enough for insuring I was happy w/ my new car! They called around to their other dealerships to get me the car I wanted. More

Feeling Blessed! Welcoming Staff and Excellent Dealership experience. In and out with no hassle or delay. Drove in and drove out within a reasonable time frame. Highly Welcoming Staff and Excellent Dealership experience. In and out with no hassle or delay. Drove in and drove out within a reasonable time frame. Highly recommended dealership! More

Fantastic Got approved when other dealers couldn't, was in and out, great staff, excellent experience, would bring my family here if they needed a new car Got approved when other dealers couldn't, was in and out, great staff, excellent experience, would bring my family here if they needed a new car More

Terrible Now I know why they only got two stars. BEWARE: DO NOT DO BUSINESS WITH THEM! We were in negotiations and settled on a price. We confirmed with them Now I know why they only got two stars. BEWARE: DO NOT DO BUSINESS WITH THEM! We were in negotiations and settled on a price. We confirmed with them that they would prep the car for us and we would pick it up in morning. When we got there they said it was sold! They said they tried to call us three times, but we never received those calls. More

Mixed Feelings.. . This was our second car from this dealership. First one was Towne Kia just before they switched to Gateway. Towne Kia experience was fine. Gateway, This was our second car from this dealership. First one was Towne Kia just before they switched to Gateway. Towne Kia experience was fine. Gateway, not so much. I went out of my way to go back to the same dealership this time around for our 2016 Optima SXL. Process was easy and we were out the door and I was pleased with the deal, although they denied the UBER rebate on a lease and I later found out from other dealerships that they are accepted on leases ($1000 lost there). My fault. I didn't argue it. My sales person Robert Carrion was good. No complaints with him at all. My wife loved the car so we purchased it on the spot with very little wheeling and dealing necessary (most was done prior to visit). The issues all arose from there. They messed up the paperwork but Robert (my salesperson) kindly went out of his way to meet my wife to fix it (had old address). From there, they waited the entire 20 days to pay off my trade, which resulted in me having to make a payment on a car that I no longer owned. My payment was 18 days out from the date of the trade. Yes I got it back but they were short on the payoff. I purchased a remote start. The tech who installed it scratched and marked up some interior panels. Although minor and most of the marks rubbed off and left behind a small mess, along with a razor blade on the drivers side floor mat. yes, a razor blade... I informed my sales person and never heard back with as much as an apology. I also did not get my complimentary car wash. Most recently, trying to schedule for a loaner car is like an act of god. Gas pedal is clicking on the 2016 Optima. They can't look at it on a Saturday and refused to offer me a loaner unless it was an overnight visit. My local Kia deaership offered a loaner on the spot. I should have went with them. But I have my two free oil changes that I need to use up. Overall, great car. Decent purchase experience. Mediocre follow up and service. Before I consider using them again, they will need to win me back. Maybe I am nit picking here, but I have well over a dozen dealership experiences and none quite like this. Update: My service visit for my oil change and service appointment went well. Staff was friendly and they did wash the car this time. More