Gateway Kia of Denville

Worst customer service ever!! I bought two kias from this awful dealership and multiple times I have brought my vehicles in for a recall and something instantly starts acting up an I bought two kias from this awful dealership and multiple times I have brought my vehicles in for a recall and something instantly starts acting up and when I tell them all they can offer me is a diagonistic fee of over $100. I understand they need to get paid for their time but when this has happened on 3 separate occasions and problems are detected within 24-48 hours is ridiculous. The owner should invest money on customer service I dealt with a Murray and Anthony and both weren’t helpful and basically just chase money with zero concern for retain customers. Solid group there..joke More

Unprofessional Experience The WORST car dealership I've ever been to. Don't waste your time! Walked in to the dealership after seeing an ad for a good deal on a car. I was s The WORST car dealership I've ever been to. Don't waste your time! Walked in to the dealership after seeing an ad for a good deal on a car. I was skeptical of the deal but went in to see the car and ask more about it. Upon arrival, we were greeted by who was supposedly the head salesman. He wasn't rude, but he wasn't friendly either. Not to mention he had very poor hygiene. Next, we went through about 30 minutes of them copying licenses and filling out paperwork just to inquire about a car. We went in knowing exactly which car and deal we were after yet still sat through endless questions. When we were finally able to ask about the advertised deal, the salesman avoided talking about the deal and kept pressing us to purchase a more expensive car. We kept pressing about the deal only to receive no forthcoming answers back about it. Finally, the salesman said we could go on to the lot to look at the car we were interested in. It was about 28 degrees on the day we went and though there wasn't snow on the ground, their entire lot was a sheet of ice. The salesman then walked us across the large lot and up two outdoor flights of stairs to the upper part of the lot where he said the car we were interested in was located. Guess what? The stairs were pure ice and I had to hang on for my life to the railing. We mentioned it to the man but he just kinda shrugged and said it wasn't his responsibility. Spent about five minutes on the top lot watching the salesman look around for the car. He informed us it wasn't up there and that we now needed to walk back down the icy stairs and to the other side of the lot. Again, we made our way down trying not to break our necks. Finally in the bottom lot, we watched again for 5 minutes as the salesperson wandered his way around looking for the car. He said he couldn't find it so had to go inside and get the keys. We waited outside in the freezing cold for 10 minutes while he was inside supposedly getting the keys. When he came back out, he was FINALLY able to find the car. Before test driving, we asked him to straight up tell us the price. He said he would honor the deal but their were taxes and fees. Fine with us. When we asked how much the taxes and fees would be, he couldn't give us an exact number. He just kept saying it was a little more than the price we gave him but would be "a little bit more". Okay. How much? Same answer. We asked if we could go inside and discuss it and get some paperwork on the taxes and fees but he refused. He knew that we needed a car and needed to drive off the lot with it that day. We informed him of this when we walked in. Right before getting in the car to test drive, he said that yes he'd honor the deal and all that but we had to come back at the end of the month in two weeks for the car. We asked why and he said he had to show it for the other customers who might be interested in the deal and that only that one car was part of the deal. Basically, anyone who had looked at that car all month long had to come back on the 31st, line up early, and hopefully be the first person there to purchase the car. It was a SCAM and a GAME. The salesman was not forthcoming with information and highly unprofessional, as was the manager who walked out and lectured us about made up laws. To make things even better, we were 40 minutes into our trip back home when Gateway Kia called and said they forgot to give us back our licenses they photocopied. A ploy to get us back at the dealer? Probably. We ended up going to Fette Kia in Clifton and were given a BETTER deal by nicer, more professional salespeople. More

Great buying experience! I am very pleased with my experience in purchasing a certified pre-owned vehicle from Gateway Kia in Denville, NJ. I worked with Sami D, who really t I am very pleased with my experience in purchasing a certified pre-owned vehicle from Gateway Kia in Denville, NJ. I worked with Sami D, who really took the time to understand what my needs were and made the right recommendation for a purchase. She was extremely knowledgeable, friendly and I didn’t feel any kind of “sales pressure” at any time. I also appreciated my conversation with the sales manager Andre, who worked with me to get creative with several financing options. Without any hesitation I would absolutely do business with Sami & Andre again! More

Amazing People Welcoming environment! Always take good care of the situation. Jon is one of the best salesman I ever met. Very friendly. The girl from financial is a Welcoming environment! Always take good care of the situation. Jon is one of the best salesman I ever met. Very friendly. The girl from financial is a sweet heart. More

GREAT EXPIRIENCE My first time leasing a vehicle from Gateway Kia on route 10. Tom,I’ll like to thank you for your honesty, patient, sense of humor, charisma and prof My first time leasing a vehicle from Gateway Kia on route 10. Tom,I’ll like to thank you for your honesty, patient, sense of humor, charisma and professionalism. Him and one of the managers Andre Moshkovich did great job finding the perfect car for me and color. In Gateway Kia you have a great team of management. They work well in pleasing me as a customer. Thanks you More

Best experience Ed Bubnick was great to work with, he is very knowledgeable and knew how to get us exactly what we needed. Overall great experience! Would highly reco Ed Bubnick was great to work with, he is very knowledgeable and knew how to get us exactly what we needed. Overall great experience! Would highly recommend Ed and this Dealership for a great car buying experience. More

Salesperson was Outstanding The sales person DeMeir Rouse was very informative, friendly, and courteous. I would definitely refer him to any friend or family member that I know. The sales person DeMeir Rouse was very informative, friendly, and courteous. I would definitely refer him to any friend or family member that I know. More

TREMENDOUS EXPERIENCE Tom Wall and Calvin Blair were exceptional. Very thorough and made sure I understood all paperwork and all functions of my new Optima. Very good exper Tom Wall and Calvin Blair were exceptional. Very thorough and made sure I understood all paperwork and all functions of my new Optima. Very good experience, would highly recommend!! More

fun and no stress experience nelson was very knowledgeable and made sure he understood everything I was looking for in a car one of the best car buying experiences ever thank you! nelson was very knowledgeable and made sure he understood everything I was looking for in a car one of the best car buying experiences ever thank you!! More

Terrible experience with sales manager Phil Wanted to let you know that I just had the worst retail experience of my life at the Gateway Kia in Denville NJ. After spending an hour having pleasan Wanted to let you know that I just had the worst retail experience of my life at the Gateway Kia in Denville NJ. After spending an hour having pleasant interactions with the salesman, Jon, I informed him (for the third time) that I would not be signing today. That is when Jon brought over the manager, Phil Blumenthal. I told Phil that one of the reasons I wasn't going to be signing today was that, for the price, I preferred another vehicle. Phil then responded by essentially saying that if I liked another car better, then I was too stupid for him to be able to sell me anything. As a sales professional myself, I was absolutely stunned that instead of trying to overcome my objections he would choose to insult my intelligence. First time in my life I have ever stormed out of an establishment in a heated verbal exchange with an employee. Because of this experience, I can guarantee you that A) I will NOT be buying a Kia and B) I will be telling everybody that will listen how much of a jerk that guy Phil was and how sucky Gateway Kia is! More