Gateway Subaru

As always, outstanding service by the entire Service Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kay Dept. managed by Kris Parker. A terrific, congenial, and professional person in charge of numerous people. The girls up front Faith, Marie, and Kayla are extremely helpful, are happy to be dealing with the public, assisting those of us older customers with moving items from our cars to loaners or to just carry items inside as we work on tasks in their great waiting areas. I can't say enough about the service mechanics. They are always welcoming and utilize terrific manners. Thank you to Ryan Dryden, Ryan Nauman, Kenny Webster, Kenny Fludd, Tyler, Jay, Nate, Patrick, Jackson, and Josh. I hope that I did not leave out anyone. They never make me feel dumb when I ask a question or don't understand how to work something in my vehicle. I enjoy taking them treats and they make it a point to thank me in person. This is my third Subaru Outback. My salesperson was Joe Kostecki from WV and he is knowledgeable, not pushy and a joy to work with. A huge thank you to Kris Parker and his entire team for making taking your car in to be serviced a treat. By the way, there are always coffees, teas and waters available and snacks. The ladies room is pristine. Every employee I have encountered in the last ten years has been an asset to the Gateway Subaru Company. Looking forward to buying my next Subaru in the not so distant future. More

Friendly experience in service, Kayla was professional and answered all my questions when asked, thank you. and answered all my questions when asked, thank you. More

Friendly experience, Kayla was very helpful and answered all my questions pertaining to my service visit. Thank you all my questions pertaining to my service visit. Thank you More

Dead battery twice in one week. Refused to replace the battery the first time which should have been done. Refused to replace the battery the first time which should have been done. More

The saleman and fincance people were very nice and did all they could to give the best deal possible. They went way above and beyond to give more then I was hoping for. Thumbs up to all Peter & Theresa all they could to give the best deal possible. They went way above and beyond to give more then I was hoping for. Thumbs up to all Peter & Theresa McCotter More

As a 80 plus senior I have purchased quite a few new vehicles in my life. My experience with Gateway Subaru was one of the best, if not the best, they were responsive and quickly came back with any deta vehicles in my life. My experience with Gateway Subaru was one of the best, if not the best, they were responsive and quickly came back with any details that I needed clarification of. I would recommend them highly to friends and family looking to buy a new or previously owned vehicle. More

My husband and I just purchased a 2022 Outback Touring from Gateway Subaru. The salesman (Joe Kostecki) and Sales Manager Brian Kang could not have been more helpful! We bought our first Subaru (Forester) from Gateway Subaru. The salesman (Joe Kostecki) and Sales Manager Brian Kang could not have been more helpful! We bought our first Subaru (Forester) at Gateway in 2011, and it is still going strong. Looking to update, we found that a lot of features have been added to improve the safety and comfort in the Outback. Joe went over everything to make sure we were aware of all of the features. Very patient with all of our questions, we were able to navigate through the sale process easily. Brian Kang actually sold us our first Subaru in 2011, and he is still there providing great Customer Service. We love our new Subaru! Thank you, Joe and Brian, for helping us find our Outback!! More

Service advisors are kind. Kyle in sales is marvelous! And everyone I’ve met is welcoming at this dealership. Kyle in sales is marvelous! And everyone I’ve met is welcoming at this dealership. More

Excellent customer service. Everything explained and gone over with me about the car I was purchasing. Very quick process. I was in and out within 2 hours. Everything explained and gone over with me about the car I was purchasing. Very quick process. I was in and out within 2 hours. More