Gateway Subaru

Thanks for the help! Magee and Wendy were great. Wendy pulled together loan paperwork for me to purchase a used car late on a Friday afternoon into Friday evening so th Magee and Wendy were great. Wendy pulled together loan paperwork for me to purchase a used car late on a Friday afternoon into Friday evening so that we could drive out to Delmar, MD, from the Washington, DC, area the next day. We really appreciate her going above and beyond to get me set up with such short notice. Magee, too, was great to work with. She also contacted me the day before and met us at the dealership on Saturday. She walked me through the purchase process, let my life partner and me each do a test drive, and supported us through inspecting the car. We would definitely work with her again. More

Great Experience at Gateway Subaru I zeroed in on the Subaru Forester based on its reviews and safety record when i started looking around for a larger vehicle for hauling my dog and eq I zeroed in on the Subaru Forester based on its reviews and safety record when i started looking around for a larger vehicle for hauling my dog and equipment to dog shows. My husband had owned a 19 year old Subaru Legacy that was still running when he got rid of it last year and was sold on the idea of getting another Subaru based on its reputation for longevity. My husband and I stopped at Gateway Subaru to look at the 2014 Forester and were greeted at the door by Crystal Collins. She was gracious in offering us refreshments, showing us around the dealership, and introducing us to other Gateway Subaru employees. We test drove a couple different Forester models. Not being sure whether the Forester’s cargo area was large enough for the dog crate, we did not make a purchase that day. At a later date, I stopped by the dealership and with the help of Brian Kang tried a dog crate in the back of the Forester. It turned out that the crate was too large. Crystal, being very knowledgeable in the different Subaru models, led us to looking at the Outback as a better choice for meeting our cargo space concerns. Crystal was able to get us in the Outback Premium with the features I wanted within our price range.The entire sales process was smooth and un-pressured. She has a very warm personality and was a pleasure to work with. She went over all the key features of the Outback and programmed my bluetooth before we left the lot. I highly recommend Crystal Collins to anyone looking for a new or used car. I brought the Outback in for its first scheduled maintenance since the purchase and was very pleased with the service. The wait time was about 30 minutes less than anticipated. Brian greeted me as I walked into the waiting room and asked if I wanted anything to drink, or if I needed a ride. He offered to let me use his car if I changed my mind. I have owned five Nissans. I am sure this is the first of many Outbacks that we will be purchasing and servicing from Gateway Subaru. I am so thrilled with our purchase and can’t believe I waited so long. More

Katie Thatcher is Wonderful!! Katie found the Truck I wanted and came in UNDER budget!!! Awesome Job! She even brought the truck to me in Ocean City to preview and test drive...N Katie found the Truck I wanted and came in UNDER budget!!! Awesome Job! She even brought the truck to me in Ocean City to preview and test drive...Now that's Service! More

Excellent customer service! Kyle Hutchins was an excellent sales consultant. He easily understood our needs for the type of vehicle and price range we were looking to get in to. Kyle Hutchins was an excellent sales consultant. He easily understood our needs for the type of vehicle and price range we were looking to get in to. He communicated with us through email several times before we made the long distance trip down to see what we thought we wanted. He was not overbearing in trying to get us to come down to the dealership- a huge quality we were looking for in a sale experience. When we got there, all of the dealership employees were very helpful, and didn't mind us chasing our 1 1/2 year old around trying to keep her entertained. Kyle knew what he was talking about and answered all of our questions very easily. Wendy Schiavone was overly helpful and got us into the monthly payment range we needed to be in, without much hassle. She was very friendly, especially with our daughter. Brian Kang appraised our trade-in and gave us a fair deal on it without any hassle. We ended up getting the Forester that they had advertised on the internet, and their ad for it was completely honest and true. We test drove a few vehicles that night, and still bought the one that drew us to Gateway in the first place. Overall, we left Gateway feeling like we had gotten a fair deal, all the way through the process. I would definitely recommend this dealership to other people. Thank you! More

Dream Car. Dream Team. I know that title sounds corny but there is no better way to describe my experience at Subaru this past week. I was certainly not expecting to find my I know that title sounds corny but there is no better way to describe my experience at Subaru this past week. I was certainly not expecting to find my dream car and be able to learn all about it from this knowledgeable team. Crystal was AMAZING from showroom floor to test drive and right through the paperwork process. She even helped me transition to my new car. When I came in the next day to drop off keys for my trade-in she and Brian greeted me with a "Happy First Day". I will be recommending that everyone I know start shopping Subaru and get started right here with this great team!!!! More

Excellent Buying Experience This was my frist new car buying experience and it was fantastic. I contacted Magee Sheeler about perchasing a new Impreza WRX and she immediately got This was my frist new car buying experience and it was fantastic. I contacted Magee Sheeler about perchasing a new Impreza WRX and she immediately got me all the information i would need to consider and helped me through each step with great knowledge of the entire process. I told Magee what i was looking for in my new purchase and she made everythign possible with an extensive amount of work on her part. Wendy Schiavone explained the financing excellent and got a great and affordable rate. The entire experience of new car buying was all made stress free and gave me the peace of mind that i was getting the best deal and best service in the business. I will recommend everyone i know considering purchasing a new car to the Gateway dealership and to let Magee Sheeler work them a deal. More

Great Experience. Went looking for a used car,knew what I did not want but not what I did. Kyle walked out and made it all happen,very smooth,quick and we have a new to Went looking for a used car,knew what I did not want but not what I did. Kyle walked out and made it all happen,very smooth,quick and we have a new to us car. Wendy helped make it seamless and Kyle even called the ins.Co. so we could drive it home same day.Perfect in every way. Thanks so much. More

Maggie is awesome! Maggie Sheeler did an awesome job selling my car to me. She provided excellent customer service and showed great patience! I have never had a better c Maggie Sheeler did an awesome job selling my car to me. She provided excellent customer service and showed great patience! I have never had a better car buying experience. Wendy and Brian were very helpful as well. Great job! I will be a repeat customer in the future. More

Subaru Magee and Wendy were incredible, patient and understanding of what exactly I needed. GREAT dealership and friendly staff! I would highly recommend any Magee and Wendy were incredible, patient and understanding of what exactly I needed. GREAT dealership and friendly staff! I would highly recommend anyone to this dealership. More

Super experience My experience at your dealership was above and beyond expectation. Crystal was a delight and shared so much knowledge about the vehicles . Her My experience at your dealership was above and beyond expectation. Crystal was a delight and shared so much knowledge about the vehicles . Her warm personality and bright smile helped ease my fears about buying a car. This was my first experience at buying a car. My husband always found the car and I just picked the color. But now I have to make these kind of choices alone and Chrystal made it easy. She asked me about the things I wanted in a vehicle and helped me chose one that fit those needs. I took my 18 year old grandson with me to help. He had been searching online for a car that I would like and he thought the Subaru might fit my desire for a station wagon. He was so impressed with Chrystal's knowledge and expertise. We went to 3 dealers that day and none of them were as helpful and knowledgeable. But probably the thing that I appreciated the most about Crystal was the fact that she wasn't pushy about selling me a car. Sure she called me once or twice, but I never felt pressured to make a decision. A month went by before I made a return visit. After reading Consumer Report and talking with many people who owned a Subaru, I decided to go back for a Test Drive. That experience was great and with Chrystal's help I now own a Subaru Forester. She is a super young woman. Good luck in all you do and I would love to see one of your beautiful paintings some day. God bless you and your family. Thanks for all your help. Carol More