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Gateway Subaru - Service Center

Delmar, MD

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13 Reviews

13 Reviews of Gateway Subaru - Service Center

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September 09, 2021

I recently had some detailing work performed as part of a Xzillon contract that I had purchased back in 2018 when I bought my car. When I came for my appointment I was greeted by Joe Kostecki (my original 2 More

by Tony T.
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Kostecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2020

Great to work with The entire experience starts with the service manager and Shane is one the best I have ever come across. He has been great to work with every time I h More

by Bob1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shane
Apr 09, 2020 -

Gateway Subaru responded

Thank you so much for taking the time to share your experience! Kris and Shane are a great part of the team at Gateway! They are 'dealership veterans' and it is tough to find better people to take care of you and your concerns. We are so proud that they were able to deliver you a 5-star experience. Always remember we are here when you need us.

March 23, 2020

Courteous, professional and efficient! The customer service was handled courteously, professionally, and efficiently. The dealership provided a comfortable waiting area with snacks and bev More

by raymondo125
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Wergin, Kris Parker
Apr 09, 2020 -

Gateway Subaru responded

RJ, Thank you so much for the honest feedback! We appreciate the kind and honest words! Let us know if we can ever assist you further!

February 10, 2020

Excellent dealership, service is timely, easy to make a reservation for service. Everything about the service is completely explained. After the service auto is washed and returned to owner. More

by william_daly2001
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Edler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Parker
Feb 13, 2020 -

Gateway Subaru responded

Willam, Thank you for sharing your experience! We are so glad we could deliver a 5-star service! Drive safe and we are here when you need us.

January 24, 2019

Excellent Customer Service I came in today to have an aftermarket key cut and programmed for my 2016 Subaru Outback. The staff in the service department were awesome and were ab More

by Jodie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Leah, Shane, and James, Steve Wergin, Kris Parker
Jan 25, 2019 -

Gateway Subaru responded

Jodie, we are pleased you had such a wonderful experience with our Service and Parts departments. We pride ourselves in our Customer Service. Thank you for your business!

April 29, 2018

Beware Service Department pushes unnecessary filter and fluid changes, at inflated prices, before the Subaru maintenance schedule says they are due. The "fre More

by walc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Apr 30, 2018 -

Gateway Subaru responded

We are sorry you had a bad experience with our service department! Please call our Service Manager, Kris Parker, directly to go over your experience at 410-896-5012. We would like to correct any issues to better serve you in the future.

April 19, 2017

More than satiafactory While I find it to be a chore visiting dealerships conversely my experiences with Gateway have been pleasant. The the service representative and the More

by Joseph Ruscigno
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Schiavone, Kris Parker
February 09, 2017

Great service experience What a relief, A little about myself. I am in the vehicle service industry and frequent many shops and talk with lots of people and needless to say m More

by LMY OutBack
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kris Parker
February 01, 2016

Marvin Graham and the dealership/Gateway subaru/Delmar/MD Gateway has been wonderful to us especially Marvin Graham, our sales rep. He is professional, knowledgeable and nothing is too much trouble. He has be More

by gracie15atbeach
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Schiavone, Marvin Graham, Renee Ennis
Feb 02, 2016 -

Gateway Subaru responded

The Gateway Subaru team wants you to have a great experience every time you visit. Whether you are researching a potential vehicle purchase, getting an oil change or freshening your wiper blades, we welcome the opportunity to assist you. Thanks for your positive review. We look forward to visiting with you again.

November 05, 2015

no response to phone calls on my car Tried several times asked about my car got several stories. Still no call back from them. Contacting lawyer. Reporting it stolen. They have had it fo More

by jmccloskeypa
Overall Experience
Recommend Dealer
No
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