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25 Reviews of Gateway Subaru - Service Center
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January 30, 2024
Had problems with a battery drain issue since April of last year. Gateway Subaru ordered a new DCM, without charge, and installed it, solving my problem. last year. Gateway Subaru ordered a new DCM, without charge, and installed it, solving my problem. More
by lloyd unsell
Employees Worked With
Service manager
Helpful January 29, 2024
We purchased our 2020 Forrester on Dec 19 2019 and are very satisfied with our experience the past 4 years, especially the care and assistance from the salesman that surprised us with the owners manual pa very satisfied with our experience the past 4 years, especially the care and assistance from the salesman that surprised us with the owners manual pages that were paper clipped for my reading and his personal review inside the car before we drove off the lot. Your service personnel have reviewed the invoice with us and also made us aware of the projected amount for the next time to have service. We thank them The eyesight option is what we have recommended to our family and friends, and last month our granddaughter purchased her Subaru with this option More
by Captainlou70
Employees Worked With
November 09, 2023
Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back orde dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway More
by Susan
Employees Worked With
September 13, 2023
The staff are very welcoming and quick to speak to you. The work and customer areas are clean and well cared for. The work and customer areas are clean and well cared for. More
by pastorrich
September 06, 2023
Always great service. Pleasant efficient .Proffessional. Bought the service package when we leased our Ascent. Best idea ever. Pleasant efficient .Proffessional. Bought the service package when we leased our Ascent. Best idea ever. More
by debbiepfaff52
August 28, 2023
The entire staff at Gateway Subaru have been extremely helpful, professional, and friendly. I have never had this positive an experience at a car dealership and service center in the past. helpful, professional, and friendly. I have never had this positive an experience at a car dealership and service center in the past. More
by Mededitor
July 11, 2023
Very knowledgeble service writers who go out of there way to satisfy their customers. Service manager very knowledgeable and answers all concerns. A caring and considerate Service Manager. A great crew to satisfy their customers. Service manager very knowledgeable and answers all concerns. A caring and considerate Service Manager. A great crew More
by bobrose1
Employees Worked With
Kris Parker Svc Mgr. The best
July 04, 2023
The best car dealership I have ever used. No pressure they just wanted to know that all my questions were answered and my needs were met No pressure they just wanted to know that all my questions were answered and my needs were met More
by dtcretty
March 14, 2023
I use Gateway for all my service needs. They are very organized & I’m never disappointed with the work they do. They are very organized & I’m never disappointed with the work they do. More
by jagrim
Employees Worked With
