Gator Chrysler Dodge Jeep

I would have given them a 5 star based on my previous connections. I bought 2 cars from them and up to recently I was very happy. I sent the following message 3 times and never received a response 1st connections. I bought 2 cars from them and up to recently I was very happy. I sent the following message 3 times and never received a response 1st time on October 7,2022. I would have sent it via email if they had ONE!.: I traded in my 2005 Town & Country van (purchased new from you) for a new 2021 Pacifica, last year. We returned from a short vacation last month to find that the vehicle was completely dead. After calling Chrysler roadside and waiting for more than 4 hours, the tow-truck came and I had to help him determine that the batteries were dead. After some work we were able to get it out of the garage and he towed it to your facility (late pm on Sept. 15,2022) and he forgot to take the keys. I called your service office and they could not find my car, which worried me more. They finally found it and I brought my key to the facility Friday (9/16) around 9:15 am and handed it to a technician (he was wearing a gator tech outfit) with a nametag and I do not remember his name (a short name ~5 letters). He was stepping away from the service writer’s kiosk and walking to the service door. He asked if he could help me and I explained why I was there. He said that he was working on my vehicle and took the keys. I told him the details of the problem and he walked in the service door. I called later that day for status and they told me that they could not find the keys. I called several times and talked to Scott; he was going to talk to the tech’s and still could not find the keys. I brought in my back-up keys on Monday and the car was repaired on Tuesday. Scott said that he would continue to look for the keys and that we would settle this issue. My wife stopped by the other day to find out status and was told that they could not find the keys and that we would have to pay $300 for the replacement. My concern is that a set of keys to my car is floating around somewhere and you want me to pay for the replacement. I agree I own some of this since I did not write down the name of the person I gave it to, however when I called to tell them that the keys were not with the vehicle, I was not told who to specifically give the keys to? I have always been impressed with the level of service and the completeness of the job done at your dealership, I was surprised and disappointed that an offer to share the cost of the replacement was not made. More

Bought a car that needed a little work to get it to meet my expectations. Everything from sales to service was awesome! I love my new-to-me Jeep! my expectations. Everything from sales to service was awesome! I love my new-to-me Jeep! More

I came for an oil change and multi point inspection. A fast service. I was helped by Anthony B - Service Advisor. He was very kind and helpful. The customer lounge where I waited was nice and clean. A fast service. I was helped by Anthony B - Service Advisor. He was very kind and helpful. The customer lounge where I waited was nice and clean. More

Brought my vehicle in for a bad caliper. I was assigned to Rodger, a service advisor, and he’s gone above and beyond to accommodate me. Will definitely recommend Dodge just because of his co I was assigned to Rodger, a service advisor, and he’s gone above and beyond to accommodate me. Will definitely recommend Dodge just because of his compassion wand professionalism with his clients. More

I thought this was going to be a pleasant buying experience. I was wrong. While we were negotiating through the contract signing, they were cloyingly friendly. This "friendliness" changed quickly. experience. I was wrong. While we were negotiating through the contract signing, they were cloyingly friendly. This "friendliness" changed quickly. We made the purchase on the ninth of the month; our pay-off for the trade-in was made on the eighth of the next month. How many people can make an unexpected seven hundred dollar payment while the dealership takes its time, blames the new lender and even makes the buyer feel guilty because they had to pay extra money for the pay-off? The pay-off was sent by snail-mail! I was "ignorant" enough to believe they had to pay "extra,money" until I realized we had a zero per cent interest on our trade-in vehicle. So, what is the extra money they paid? By the grace of God, we are able to make extra payments. How many people would have their credit score hurt because of this situation? They were so "friendly" up until signing, but left my husband sitting and made him deal with the sales person while the owner and their accountant sat with their doors wide open watching the situation. This whole experience is the epitome of hypocrisy. Getting in this vehicle now leaves a bad taste in my mouth. More

I requested a price for a jeep without a price! You sent me junk mail of twenty or so vehicles with prices and then you send the vehicle that i requested without the price listed. The worst thin You sent me junk mail of twenty or so vehicles with prices and then you send the vehicle that i requested without the price listed. The worst thing is you leave contact information for me to waste a bunch of time to get the price on this one vehicle so i can just move on to the next when i find out it is listed too high for what i want. So now i just stop using this websight for car shopping. I know by contacting it i will have to deal with a whole lot of sales talk. So thanks a lot for giving me a price on every thing but what i wanted. More

My wife and I are purchasing a new Durango and Jeep Cherokee. For the past 10 years, we buy new about every 2 years and during this time, I shop on the internet and make a deal via email. I agree upon Cherokee. For the past 10 years, we buy new about every 2 years and during this time, I shop on the internet and make a deal via email. I agree upon a price and a value for my trade in and once that is finalized, I go to the dealer and they look at my trade in to make sure it is as I say it is. Deal done. No wasted time playing dealer sales games, just a simple cut and dried sales process. I was shopping with 4 dealers today. I had no issues with 3 of the 4. They gave me their best price. Easy. Simple. I get an email response from Jutta Becker at Gator and was told if I wanted a best price I had to come in and meet with the sales manager. I responded back and said if you can’t give me your best price, I’ll move on to other dealers. I received no response back. Is this seriously how Gator sells vehicles?!? lol I guess I should say it’s how they DO NOT sell vehicles. I’ve been buying this way for 10 years at least and never had a dealer refuse to give me their best price via email. NEVER. Some real sales geniuses at Gator. Maybe these people have lived under a rock for the past year and a half but there is a virus out there and people don’t take chances they don’t need to. Bottom line, I took the best deal from the other 3 and my wife and I will be buying a new Jeep and Durango first think in the morning. It won’t be from Gator! What a joke. More

I wouldn't recommend these guys to anyone, they are very shady with their negotiating and pretend that they can't give you all of the numbers prior to going back to sign paperwork with the financial departm shady with their negotiating and pretend that they can't give you all of the numbers prior to going back to sign paperwork with the financial department. They have a "my way or the highway" mindset. There isn't any negotiating with these people the price you see on the window is what they will want you to pay. They will pay you way under the value for your trade-in. I've been to many different dealerships and I have never been treated the way treated us. More

WORST EXPERIENCE EVER! Since the Sales Manager (Jim Peacock) told me to go “self-reflect,” I’m going to do that here. (1) We went to purchase a Blue Durango and dealt with Jackson. We negotiated back & Peacock) told me to go “self-reflect,” I’m going to do that here. (1) We went to purchase a Blue Durango and dealt with Jackson. We negotiated back & forth without an issue. I made it clear during every step that I didn’t want any pricing contingent on financing, because I wasn’t going to be financing with them. He gave me their final best price and we left to think about it. I reached out the next day (purely by text) and that is when the bait and switch happened. Suddenly the best price WAS contingent on financing. I didn’t appreciate the misrepresentation so I went back to the dealer, spoke to a manager, and requested that I work with someone else. I started working with Ed. Unfortunately, the car was sold before my bank could wrap up the financing. (2) A week later I went back to Ed to see if I could get the same deal for a Red Durango, identical specs. At first, I was told YES and we were just working out how to make it happen quick (because they wouldn’t hold the vehicle for me while I got financing completed). All of these communications were by text. Suddenly, two days later, I was told they would NOT be selling me the car for the same price. No reason given. I text Ed and thanked him for his patience but told him I was disappointed in the experience. (3) Over a week and half later, my husband went to the dealer to try again for the Red Durango. At first, they said they couldn’t do the same deal because it wasn’t the same car. That was a LIE. We showed them the picture of the Blue Durango’s window sticker compared to the Red Durango’s window sticker, identical specs and identical MSRP. FINALLY, the sales Manager Jim Peacock came out and ADMITTED that they just didn’t want to sell us the car that cheap (as the first deal we had secured). Fair enough. I can respect that. We negotiated a new deal and left to get our financing in order. Two days later I get a voicemail from Jim saying they wouldn’t be able to accept our bank’s check. I called and was told that they wouldn’t be selling me the car but didn’t want to put the real reason in the voicemail (which is silly considering I now have a recording of this phone call). Jim said they were not going to sell me the car because of something I supposedly did/said to the original sales guy, Jackson, 3 weeks prior (and two car deals prior). Completely blind-sided, I offered to show all my text communications with BOTH salesmen but he didn’t care. I asked what I supposedly did but he would not tell me and instead told me to go “self-reflect.” My conscious is clear. I was never rude, disrespectful, nor inappropriate at any point or to anyone! I would respect this dealer more if they just admitted they wanted to make more money off the car. This was a stressful, heartbreaking, and disappointing experience. I wouldn’t return to them even if they were the last Dodge dealer in Florida. More