Gator Chrysler Dodge Jeep

WORST EXPERIENCE EVER! Since the Sales Manager (Jim Peacock) told me to go “self-reflect,” I’m going to do that here. (1) We went to purchase a Blue Durango and dealt with Jackson. We negotiated back & Peacock) told me to go “self-reflect,” I’m going to do that here. (1) We went to purchase a Blue Durango and dealt with Jackson. We negotiated back & forth without an issue. I made it clear during every step that I didn’t want any pricing contingent on financing, because I wasn’t going to be financing with them. He gave me their final best price and we left to think about it. I reached out the next day (purely by text) and that is when the bait and switch happened. Suddenly the best price WAS contingent on financing. I didn’t appreciate the misrepresentation so I went back to the dealer, spoke to a manager, and requested that I work with someone else. I started working with Ed. Unfortunately, the car was sold before my bank could wrap up the financing. (2) A week later I went back to Ed to see if I could get the same deal for a Red Durango, identical specs. At first, I was told YES and we were just working out how to make it happen quick (because they wouldn’t hold the vehicle for me while I got financing completed). All of these communications were by text. Suddenly, two days later, I was told they would NOT be selling me the car for the same price. No reason given. I text Ed and thanked him for his patience but told him I was disappointed in the experience. (3) Over a week and half later, my husband went to the dealer to try again for the Red Durango. At first, they said they couldn’t do the same deal because it wasn’t the same car. That was a LIE. We showed them the picture of the Blue Durango’s window sticker compared to the Red Durango’s window sticker, identical specs and identical MSRP. FINALLY, the sales Manager Jim Peacock came out and ADMITTED that they just didn’t want to sell us the car that cheap (as the first deal we had secured). Fair enough. I can respect that. We negotiated a new deal and left to get our financing in order. Two days later I get a voicemail from Jim saying they wouldn’t be able to accept our bank’s check. I called and was told that they wouldn’t be selling me the car but didn’t want to put the real reason in the voicemail (which is silly considering I now have a recording of this phone call). Jim said they were not going to sell me the car because of something I supposedly did/said to the original sales guy, Jackson, 3 weeks prior (and two car deals prior). Completely blind-sided, I offered to show all my text communications with BOTH salesmen but he didn’t care. I asked what I supposedly did but he would not tell me and instead told me to go “self-reflect.” My conscious is clear. I was never rude, disrespectful, nor inappropriate at any point or to anyone! I would respect this dealer more if they just admitted they wanted to make more money off the car. This was a stressful, heartbreaking, and disappointing experience. I wouldn’t return to them even if they were the last Dodge dealer in Florida. More

BEWARE! DO NOT PURCHASE YOUR VEHICLE HERE! The Sales team over at Gator Jeep are sneaky and dishonest. Not only did my mother get a quote better than they gave her, they said they would honor it and did not. over at Gator Jeep are sneaky and dishonest. Not only did my mother get a quote better than they gave her, they said they would honor it and did not. Not only did they not honor the quote she received they also didn't honor the quote they gave her in person! While in the financing office they continued to speak to her and when she got home and reviewed the paperwork I realized they were distracting her so she would not notice that they charged her MORE for the vehicle than what they agreed to. I will be filing a complaint against Gator with Chrysler since they believe in taking advantage of their customers. More

Showed partial carfax. The part that DIDNT say the airbag had been deployed and wouldn't budge on the price. If your trade in had damage they would definitely take a few thousand off of their offer. I airbag had been deployed and wouldn't budge on the price. If your trade in had damage they would definitely take a few thousand off of their offer. I went to another jeep dealer and got more of a car for less the price with a clean history. More

I took my Jeep Compass in for an Oil change and tire rotation just the other day. I was told there were 3 ahead of me but wow I was surprised how quickly the job was done! I was impressed with how they rotation just the other day. I was told there were 3 ahead of me but wow I was surprised how quickly the job was done! I was impressed with how they went the extra mile to protect me and my vehicle while also protecting their employees during this pandemic. Thank you for your great service and your kindness! More

I was highly impressed with my salesman Alec! He never gave up on me until I found exactly what I wanted. My family thanks you and I thank you! Job well done. I am so happy with my new car! gave up on me until I found exactly what I wanted. My family thanks you and I thank you! Job well done. I am so happy with my new car! More

Where can I start. I’ve known this dealership for a long time specially Carlos. Carlos is an individual that will go beyond his call of duty to help others. I was fortunate to work with an amazing sales per time specially Carlos. Carlos is an individual that will go beyond his call of duty to help others. I was fortunate to work with an amazing sales person, Manny Rodriguez. Manny was very professional, attentive to our needs, and very friendly. I recommend this Dealership to anyone that is looking for excellent customer service. More

My daughter was looking for a small suvAnd heard about My daughter was looking for a small suv And heard about the Compass Lease. She arrived at Gator and she was thrilled at not only the vehicle and the My daughter was looking for a small suv And heard about the Compass Lease. She arrived at Gator and she was thrilled at not only the vehicle and the payments But the manner which everyone was so helpful She was in and out with no hassel THANK YOU GATOR More

On July 2nd 2020 I walked into the fiat dealer not really expecting to buy a new truck but Don and Maryann made it happen and got me in a truck that I absolutely love! Don was down to earth and made me feel expecting to buy a new truck but Don and Maryann made it happen and got me in a truck that I absolutely love! Don was down to earth and made me feel like a friend instead of a potential sale. Everything from start to finish was amazing! I went in to sign paperwork and met Maryann who is a super friendly and knowledgeable person. She answered all of my questions and took her time explaining every single element of the sale. My kids loved the play area and that made this car buying experience even better and a lot less painful. My wife, who didn't even buy a car, said she wants to have a sales team just like Don and Maryann. If every car dealer was like this one people would enjoy buying a car instead of looking at it like a chore. I cannot give enough praise for Don and Maryann! Thank you so so much for everything, you guys rock! Signed, One happy customer Adam More

On July 25th I drive over to Gator in Melbourne GL to purchase an Alfa Romeo. I called ahead and not only did they have the car waiting for me but they also had the best guy there to show it to us. Brand purchase an Alfa Romeo. I called ahead and not only did they have the car waiting for me but they also had the best guy there to show it to us. Brandon was great, he was so knowledgeable about the car and even helped me compare it to others I was considering. Really enjoyed the total experience over all. Meeting Maryanne was an absolute joy. She got all of our paperwork done and we were driving away in less than just a few hours. More

We came in just looking for a used truck. Brandon greeted us as family. Started the process. Continued with Ron and Maryann. Felt like family. Very courteous and helpful. us as family. Started the process. Continued with Ron and Maryann. Felt like family. Very courteous and helpful. More