Gator Ford

I've been doing business with Gator Ford since 2006 when I bought a used vehicle from their website. I purchased a second used vehicle in late 2007 and have been using their Service Department for over 6 ye I bought a used vehicle from their website. I purchased a second used vehicle in late 2007 and have been using their Service Department for over 6 years now. Have also used the Parts Department. I have always received exceptional service and have been treated fairly. It is a pleasure to do business with Gator Ford. They are honest, fair, and reasonable. More

EMAIL SENT ON ... Date: Sun, 29 Jul 2012 15:03:23 EMAIL SENT ON ... Date: Sun, 29 Jul 2012 15:03:23 -0700 Subject: Very Bad Experience at Gator Ford on Saturday, July 28th. Dear Mr. Melvin (Ge EMAIL SENT ON ... Date: Sun, 29 Jul 2012 15:03:23 -0700 Subject: Very Bad Experience at Gator Ford on Saturday, July 28th. Dear Mr. Melvin (General Manager of Gator Ford) and Mr. Buttorff (New Car Manager of Jarrett Scott Ford) I have never felt the need as I do today to complain about a business, especially one as large as Ford., but I have "stewed" on this for 24 hours now and need to get this off my chest. This email is in regards to a very bad experience my wife and I had at Gator Ford on Saturday, July 28th. I don't honestly expect any response, but in case you and your dealership care about customer service, maybe this story can help as a training tool. During our recent vacation, my wife and I realized that we need a bigger truck. We had a 2007 4 door Chevy Colorado LT and came to Gator Ford in high hopes of attaining a specific F150 I found on your website. Missy Shanklin was our coordinating sales person that we had made an appointment with that afternoon. We arrived, she met us, she was pleasant. She sent us on a test drive on your track, then we returned to the office and began the purchasing/negotiation process. She came out with the first offer. My wife and I thought the offer for our trade was a little low (which I am sure all people do when trading in a vehicle). We mentioned that we thought it was low and she disappeared for a few minutes, then Mr. Richard Molden came out to speak with us. My wife tactfully and pleasantly attempted to negotiate a slightly better deal for us, we are on a budget and were trying to keep our payments as low as possible.. During this negotiation, Mr. Molden was visibly irritated and when we couldn't come to a deal. He rose and said "Well, I guess this is just to much truck for you". At the time, this experience was making me very angry, I thought it best for me to bite my tongue and just leave.. 11 years ago, before I met my wife, had two kids, and found Christ, I would have invited Mr. Molden outside to have a more "engaging" conversation out in the parking lot. We then went to Jarrett Scott Ford in Plant City. We were greeted by Tim Fox (Sales Person). We were extremely impressed that Chaun Buttorff (New Car Manager) came out of his office and welcomed us.. Mr Fox then proceeded to tell us every single detail and went over every inch if the F150 in which we were interested. We actually went through the same process as at Gator Ford, but in this instance, Jarrett-Scott Ford went from a $10,000.00 offer to a $11, 500.00 offer on our trade, they also gave us more rebate which allowed us to get more truck for the money. We were hoping to keep our payments closer to $ 300.00 a month, but because of the customer service and flexibility of Jarrett Scott Ford we were willing to alter our budget restraints and accept a $367.00 monthly payment and made a deal. Also, we wish to say what a pleasant experience it was in dealing with Carlos Mayes (Special Financing). In closing, I wish to leave you with a question. On Monday, July 30th, when I go back to work at a utility/industrial electric motor repair shop with over 250 employees, of which 80% are truck owners...guess which dealership I am going to highly recommend? Anthony and Patricia Hudson More

i recently had my truck towed into gator ford after loosing faith in another ford dealer. the other ford dealer had my truck for over a week and troubleshot it wrong twice! the engine was hydralocked a loosing faith in another ford dealer. the other ford dealer had my truck for over a week and troubleshot it wrong twice! the engine was hydralocked and at first they told me that it was the egr cooler ( but i never lost any coolant) and then they told me that it was the cylinder heads and gaskets which were over $ 4,000 out of warranty. i had then realized that deland ford had once again lied to me! after getting my truck to gator ford they had it less than a day and they found #2 fuel injector was pouring fuel into the cylinders and locking the engine up, it was less than 24 hours from the time they recieved the truck until the time that i had the truck back with no out of pocket expense!!! i do and i will continue to highly recommend GATOR FORD to every body i know because of the exceptionally friendly treatment and most of all thier honesty!!! scott More

We were very impressed from beginning to end with the service department and personnel at Gator Ford. Our 2005 F-350 diesel had been overheating. We called for an appointment on Tuesday late afternoon service department and personnel at Gator Ford. Our 2005 F-350 diesel had been overheating. We called for an appointment on Tuesday late afternoon and were given an appointment for the next morning. The mechanic assigned our "case" visited with us more than once, keeping us informed as to what the problem appeared to be. AND he took the pickup out for a test drive before turning it over to us. The fan clutch and the thermostat were replaced--still under warranty. We had them change the oil, change fuel filters, and rotate the tires as well. Our pickup now does not overheat. AND it sounds much better than it did before. More