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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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June 13, 2023

Customer service is very poor. Knowledge of vehicles is low. Could use some new management . More

by RBOYD128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
Report | Print
June 13, 2023

Brian is nice and good salesperson! Job is done on time! Fantastic! I will recommend to some of my friends! More

by bizwiz026
Recommend Dealer
Yes
Employees Worked With
Brian Bess, Brian Bess
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Jun 14, 2023 -

Gatorland Toyota responded

Thank you for your fantastic feedback! We're thrilled Brian provided excellent service. We appreciate your recommendation to your friends. Word-of-mouth referrals mean a lot to us, and we're grateful for your support!

June 13, 2023

I do not feel well informed about service and what I can expect. Somewhat concerning. More

by Robcatvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bess
Report | Print
June 13, 2023

John O'Halloran had my truck fixed in 35min. Said it could take a hour. My truck was fixed perfect More

by abbybleu
Recommend Dealer
Yes
Employees Worked With
John O'Halloran, John O'Halloran
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Jun 14, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive experience with John. We appreciate your feedback regarding the quality of the repair. It's great to know that your truck was fixed perfectly. We value your business. Thank you for choosing Gatorland Toyota!

June 13, 2023

Very helpful and made the process easy to understand and accommodating. Brian was a pleasure to work with. More

by hillturl
Recommend Dealer
Yes
Employees Worked With
Brian Bess, Brian Bess
Report | Print
Jun 14, 2023 -

Gatorland Toyota responded

Thank you for your positive review! We're thrilled our team, particularly Brian, was helpful and made the process easy to understand and accommodating for you. We appreciate your kind words and recommendation. It was a pleasure serving you, and we look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing us!

June 13, 2023

Pleasant experience The staff was friendly. The service was great. The video that was sent to me. I loved it More

by ashley.depeiza
Recommend Dealer
Yes
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Jun 14, 2023 -

Gatorland Toyota responded

Thank you for sharing your experience with us! We're delighted our staff was friendly and provided excellent service. We're also glad that you enjoyed the video we sent you. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We value your business!

June 13, 2023

I do not feel well informed about service and what I can expect. Somewhat concerning. More

by Robcatvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bess
Report | Print
June 12, 2023

The service rider was not helpful at all but the service manager Jon did a awesome job with fixing my problem More

by COWGIRLALWAYS2005
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars for Jon Dansby, Ian Roberts
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Jun 12, 2023 -

Gatorland Toyota responded

Thank you for sharing your feedback with us. We are glad to hear that our service manager Jon was able to assist you and resolve the issue with your vehicle. We value your business and appreciate your kind words about Jon's exceptional service. We're here to provide you with excellent service and support. Thank you for choosing our dealership.

June 11, 2023

Ian Roberts is very pleasant and easy to deal with. He makes the whole process smooth and painless. Jeffrey, who helped me to make my appointment was super sweet, helpful and polite. More

by MUELLERAMYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey was also. 5 star, Ian Roberts
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Jun 12, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive experience with Ian and Jeffrey. We'll pass along your compliments to both Ian and Jeffrey. Thank you for choosing our dealership and for taking the time to share your feedback. If there's anything we can assist you with, don't hesitate to reach out.

June 11, 2023

I appreciate getting me in and out I. Record time. I have never had a first car service in under an hour . This was awesome. Thank you More

by Rita.chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Report | Print
Jun 12, 2023 -

Gatorland Toyota responded

Thank you for sharing your feedback! We appreciate your kind words and are delighted you found your experience great. Thank you for choosing our dealership for your car service needs. We value your business and look forward to serving you again at Gatorland Toyota!

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