Gaudin Ford

Fast and friendly service! Repaired my road damaged tire, with fast and friendly service! Great guest waiting area, within a clean well kept dealership. Thanks again for your help! with fast and friendly service! Great guest waiting area, within a clean well kept dealership. Thanks again for your help! More

Appreciate the service expierience. George Sadler was professional and courteous. He provided excellent customer service and was attentive to both my needs as well as my vehicle. Overall Ford staff was professional and courteous. He provided excellent customer service and was attentive to both my needs as well as my vehicle. Overall Ford staff was pleasant and communicated well with the status of the service performed. Very impressed with the quality of work and all was completed in less time than estimated. Also, I appreciate Georges honsety as the actual service invoice was less than quoted as the "Fuel Filter" was not required and as a result not installed. Thanks again, Mike Chelf P.S. The vehicle wash is a nice bonus!! More

The overall work performed was good. I was a little dissatisfied with the wax that was not removed in the area by the windshield wipers. This area is plastic and looked very poor from wax dust and a w dissatisfied with the wax that was not removed in the area by the windshield wipers. This area is plastic and looked very poor from wax dust and a wax mark that was not removed. I was also dissatisfied with floor mats, which were a little soiled from perhaps not having been covered. My steering wheel is partially covered by a soft material. This too was also soiled. As mentioned, the reason for visit was completely satisfied. I do feel that secondary details were overlooked though. More

Great service and follow up. Chris showed great customer by following up with a phone call to make sure my car was still working properly. I also had good customer service with George Sadler by following up with a phone call to make sure my car was still working properly. I also had good customer service with George Sadler More

I'll submit the letter I sent the General Manager as my description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I had at your dealership - I've been in the market for a used Mustang, and had a very particular set of features I was looking for (V6, Performance Package, manual trans, low miles). It turned out that you guys had one at your location, which had everything I wanted and MORE. I flew down to Las Vegas from Sacramento for the SEMA convention and worked out a trip to your dealership at the same time. The car was everything I wanted. I had the pleasure of working with Sergio Correa in your Sales Department and Jacob Medrano and Sam Monaghan in Finance - all of these guys were a real pleasure to work with and represented your dealership in a way that would make any business owner/manager proud. I never felt the high pressure/slimy sales tactics, and Sergio was even nice enough to come pick me up at my hotel (the Luxor) to take me out to the dealership. When my wife and I were pulling out of the parking lot in my new ride, we both commented on how much we enjoyed the car buying experience - something I can say has NEVER crossed my mind in any of my 13 previous car purchases. I would not hesitate to make the trip back to Las Vegas from Sacramento to buy from Gaudin again when the time arises for me to buy another vehicle. We had a great trip back to Sacramento (through Death Valley) in my new car, and every time I go out to it in the parking lot or driveway, I am reminded of the amazing experience I had at your dealership. I have worked in the Customer Service industry for over 16 years (and currently manage a call center), so I understand the importance of great service, and taking care of customers - there was NOTHING about this car buying experience that didn't exceed my expectations. Please be sure to give Sergio, Sam and Jacob a pat on the back and "kudos" from me." It's been about 2 weeks, and I look forward to every time I have to drive to work, or out on an errand in my new car. I love the vehicle, and the service I got was absolutely icing on the cake. More

They provide excellent customer service, and they always made a great job to the cars, I am really satisfied with the work they did to my car. made a great job to the cars, I am really satisfied with the work they did to my car. More

Dave is friendly and always has a positive attitude. Cares for the customers needs . Willing to go the extra mile to help. Other service staff is always friendly too. Thanks and I' ll always come back Cares for the customers needs . Willing to go the extra mile to help. Other service staff is always friendly too. Thanks and I' ll always come back . More

Service was completed quickly (while I waited). All people I delt with were frindley and polite and committed to customer service. Price was good for service performed, people I delt with were frindley and polite and committed to customer service. Price was good for service performed, More

Excellent service from everyone. I really enjoyed the purchasing of my F-150 and did not ever feel pressured at any time. It was a very pleasant experience. purchasing of my F-150 and did not ever feel pressured at any time. It was a very pleasant experience. More