Gaudin Ford

Originally went in for oil change on my wife's Lincoln MKX. Service team was awesome! Very helpful. Talked to finance team about a possible extended warranty and that led to sales team, and Bob Kratsch MKX. Service team was awesome! Very helpful. Talked to finance team about a possible extended warranty and that led to sales team, and Bob Kratsch, who knows his Ford products. Very courteous, friendly, and helpful. This was the best car buying experience of my life. Got a great deal on my trade-in, was told all my options on new purchase or lease plans, and am extremely happy! I've already recommended Gaudin Ford to several friends and I will definitely be back this summer when I'm ready to purchase a car for me! More

Never pressured, let me test drive numerous vehicles, answered all my questions, gave me a great deal. Gave my wife and myself space to deliberate. What more can I say? answered all my questions, gave me a great deal. Gave my wife and myself space to deliberate. What more can I say? More

Came in for service, after meeting Bob left with a 2013 Taurus. The experience with Bob And all of the other employee such as julius Buccicardi was out on the world.All of your salesprson should be as AWES Taurus. The experience with Bob And all of the other employee such as julius Buccicardi was out on the world.All of your salesprson should be as AWESOME as Bob Kratsch. Thanks Bob, Lee and Jim. More

Bob Kratsch was very friendly! He helped me find a GREAT car at a very good price. The thing I liked the most was the fact that he actually seemed to car about finding me the right car. car at a very good price. The thing I liked the most was the fact that he actually seemed to car about finding me the right car. More

Salesman was awesome - transaction was quick and simple. Would definitely do business again. Explained everything. Called back to make sure we were happy with our vehicle and to make sure things we as they Would definitely do business again. Explained everything. Called back to make sure we were happy with our vehicle and to make sure things we as they were supposed to be with the sync system. Thanks :) More

from the time i walked thru the door to the time i drive off with my new vehicle i felt as though i was at a friends home. greg anderson was my sales person hen never pressured me answered all my concerns m off with my new vehicle i felt as though i was at a friends home. greg anderson was my sales person hen never pressured me answered all my concerns made the whole process of purchasing my new focus a pleasure kenny in finance made that part of the procedure just as pleasurable. this is the first time purchasing a new vehicle and there has been many( i'm 74 yrs old) i could give this kind of review keep up the great work jim murrican More

This was the very best expsperance My wife and I ever had buying any car from any dealer in the last 30 years.We love Gaudin Ford. buying any car from any dealer in the last 30 years.We love Gaudin Ford. More

Bob was AMAZING!! He worked with us to make this an enjoyable car buying experience. He answered all of our questions as well as went above and beyond in making the process go as smoothly as possible. enjoyable car buying experience. He answered all of our questions as well as went above and beyond in making the process go as smoothly as possible. Ken in Finance was also AMAZING!! He went through all of the paperwork showing us exactly what we were getting, we also bought the extended warranty because of the way it was presented by him. We will definitely be repeat customers as well as refer friends and family. Thank you More

I went in because my airbag light was on. Cat (Service Writer) called to tell me a plug had been damaged and was not covered under warranty. I asked if it just needed to be plugged back and zip tied, she Writer) called to tell me a plug had been damaged and was not covered under warranty. I asked if it just needed to be plugged back and zip tied, she said that the whole plug had to be replaced and it would cost $115. I agreed. When I picked up my car I found that the plug had just been put back together and zip tied. I called another Ford dealership and they said that would be covered under warranty, and said Gaudin most likely charged Ford for an hour of diagnostic and was "double dipping". After complaining the General Manager said he was embarrassed and refunded my money. If you do decide to use Gaudin for warranty work make sure they don't lie and charge you extra. More

Reason for Visit: New Sales Recommend: No: Ordered a Reason for Visit: New Sales Recommend: No: Ordered a new Ford vehicle back in February 2012. I was told the car was being worked on as late as May Reason for Visit: New Sales Recommend: No: Ordered a new Ford vehicle back in February 2012. I was told the car was being worked on as late as May, June and July; delayed due to the 4wd option ordered. When I started to see them arriving at other dealers nationwide I became suspicious that there could be something wrong. Only after I went in again and spoke to upper management at the end of the final e.t.a. did they reveal the vehicle had been one of the 3,500 damaged during a Hail Storm which had occurred back on April 28, 2012. Apparently, Gaudin must be the only dealership in the country without access to newspapers, internet or television as they claimed to have no knowledge about the storm. A new one was not built though there had been ample time to do so or they were trying to piece the damaged one back together but Ford decided to scrap it in July when the Vin number disappeared from the system. I was told by the sales manager they would attempt to locate or dealer trade one the following week. Though many were listed online they said they could not locate one nor dealer trade and said I should pick up my deposit or start the process from scratch. After waiting 5+ months not to mention the cost of car rentals a complete waste of $$ and time. More