Gay Family Kia - Service Center

They were great. There was a cleanliness issue that when brought to their attention they went above and beyond to make it more than right. There was a cleanliness issue that when brought to their attention they went above and beyond to make it more than right. More

Always so easy to work with. They’ll even give you a ride back to work They’ll even give you a ride back to work More

I had a great experience with Gay Family Kia. I had a minimal wait time and great customer service! I had a minimal wait time and great customer service! More

I have been to this dealership many times in the past. They have always been super friendly, helpful and accommodating and this time was no different. Keep up the great work and friendly culture They have always been super friendly, helpful and accommodating and this time was no different. Keep up the great work and friendly culture More

Great service team, squeezed me on my day off. Tyson helped me and was very helpful , process was quick and they even washed my car. I’ve always had a great experience. Tyson helped me and was very helpful , process was quick and they even washed my car. I’ve always had a great experience. More

John is always great! 10 out of 10 every time! He is always great at explaining what’s been done 10 out of 10 every time! He is always great at explaining what’s been done More

The rep that initially helped me with my oil change was nice, professional, and had good communication. I want to thank him for that, and apologize that this survey might reflect bad on his service, but I nice, professional, and had good communication. I want to thank him for that, and apologize that this survey might reflect bad on his service, but I promise you- he was great and this not very delightful review is not about him at all. I came in on Wednesday for an oil change. During the visit I had asked about paint repair for a small chip on the door that I had previously talked to Pete about, and he quoted me around $50, which was more than reasonable. The service consultant was so incredibly nice, and asked a few other people about the paint chip since it was collision dept not service, and he didn't want to tell me anything incorrectly. When I was all finished and the keys were given back to me, he had said that Monday morning I can bring the car in to get the paint chip repaired at no cost. I thought that it was so nice for them to fix a small paint chip at no cost- especially for something that wasn't their doing. Until I came in on Monday.. JR helped me on Monday and was obviously unhappy that someone told me there wouldn't be a cost. He was rude, and very short with me- and even made it a point to say that they don't repair things for free because they have to mix up a qt of paint at minimum. All over something that I was happy to pay for in the beginning, but was told there would be no cost, then to get treated poorly on the visit. I am thankful that they fixed the chip so well, but they easily could have said "hey, I'm sorry for the miscommunication- there is normally a cost for this and you have been misinformed. We can/cannot repair it for free this time...blah blah blah." But that isn't what happened, and that disappointed me because every other time coming here I have had nothing but great service. More

Pat was helpful without being pushy. Adding more words to get to fifteen minim. Ridiculous requirement. Adding more words to get to fifteen minim. Ridiculous requirement. More

Courteous and professional service advisor. The oil change was completed in a very timely manner. The oil change was completed in a very timely manner. More

My service was a recall. Making the appointment, the whole greet/wait/check out, and answering my questions was handled professionally and very well. Making the appointment, the whole greet/wait/check out, and answering my questions was handled professionally and very well. More