Gem City Ford Lincoln

My husband and I traveled from Chattanooga to Quincey to purchase an Lincoln Aviator. Our salesman, Troy Courson, was the most helpful in answering all questions, was prompt in every response and helped wi purchase an Lincoln Aviator. Our salesman, Troy Courson, was the most helpful in answering all questions, was prompt in every response and helped with this long distance purchase from hotel and car reservations return. Troy is the best of the best. AND Troy checked on us while returning on our 9 hour drive back home. By the way, we love our Lincoln Aviator! More

Great experience with Kevin. Found the perfect vehicle. Straightforward pricing. Also the closing was fast and easy. Found the perfect vehicle. Straightforward pricing. Also the closing was fast and easy. More

I reached out to Troy at Gem City Ford in Quincy, IL because I had a purchase with another dealer fall through, and I already had a set amount of financing set up that vehicle. I told Troy what I was lo because I had a purchase with another dealer fall through, and I already had a set amount of financing set up that vehicle. I told Troy what I was looking for and he found several options for me to choose from and I signed the paperwork the same day. Troy was amazingly helpful and had everything ready for me when I arrived at the dealership, so I was in and out of there in no time. It was the fastest, easiest car purchase I have ever made, and I'm thrilled with the car Troy located for me. More

Evan Roush was the salesmen I had when I purchased my Bronco Sport in October 2022. He was absolutely excellent. I was not pleased with the wait time to secure the vehicle (similar supply chain issues be Bronco Sport in October 2022. He was absolutely excellent. I was not pleased with the wait time to secure the vehicle (similar supply chain issues being faced in their field and others), but Evan was a quality communicator, and I appreciated his commitment to the sale. I am now cruising around town in an SUV I love. Thank you, Evan! More

Worked with Troy to get a new truck. The chip shortage made it a challenge but he kept me up to date as well as possible and always answered any questions I had in a timely manner. Could The chip shortage made it a challenge but he kept me up to date as well as possible and always answered any questions I had in a timely manner. Couldn't have asked for a better salesperson to work with. More

Staff would not listen to anything I had to say. Very unprofessional. Did not apologize for wasting my time and fuel money ..... what a joke Very unprofessional. Did not apologize for wasting my time and fuel money ..... what a joke More

Kevin and Thomas went out of their way to help me get the car I wanted. I have always had good experiences with everything that I do with this great team. car I wanted. I have always had good experiences with everything that I do with this great team. More

Working with Troy and his team was a pleasure. He kept me up to date throughout the process of ordering the vehicle, and continued to be of service While we picked it up. He kept me up to date throughout the process of ordering the vehicle, and continued to be of service While we picked it up. More

I came all the way from Indiana to get the vehicle I found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with integrity the whole time. They worked with me on my trade and I believe we both got a great deal. Thank you Troy for your assistance, knowledge and character that is so hard to find in the auto industry as a whole. The finance department was great and quick. They had me in and out in less than an hour and on my way home over 6 hours away. It is a long drive, but given the customer service I would drive it again if I needed another vehicle. Thanks again guys. More

I had a unique situation and Chris, Bret and Thomas were very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do More