Gene Messer Ford of Amarillo

My service advisor was very unhelpful, and didn't let me know for 10 days that he hadn't talked to the dealership with my extended warranty until I went to pick up my car, and then they wouldn't release it know for 10 days that he hadn't talked to the dealership with my extended warranty until I went to pick up my car, and then they wouldn't release it to me for the week because he didn't do his job, and call them when he hadn't heard from them. I didn't get timely updates even when I asked, and he said my car was done on Monday, but his boss (on Friday) said they just finished the warranty work on Thursday after finally talking to the other dealership. One issue was the airbag wiring, and that is still an issue even after picking up the car. They had my car for five weeks, and didn't fix the airbag. More

I needed to have my F150 serviced while en route from the East coast to California and I couldn’t be more pleased with the work performed by Gene Messer Ford. The staff was exceptionally helpful and the job East coast to California and I couldn’t be more pleased with the work performed by Gene Messer Ford. The staff was exceptionally helpful and the job was completed promptly. Also, as I had no other way of getting around, I appreciated the free courtesy pickup and drop-off service. I highly recommend the service department at Gene Messer Ford. More

So far so good on the work. I like to give it a week of daily driving and see if the work is still holding up. Wish they would try to find ways to help people save money. Ev I like to give it a week of daily driving and see if the work is still holding up. Wish they would try to find ways to help people save money. Even if it was $5 because I have used them for 3 yrs. Anything helps! More

The service department was very friendly and helpful. Helped navigate my prepaid service plan, came and picked up my vehicle and delivered it back to me when the work was completed. Both gentlemen I felt Helped navigate my prepaid service plan, came and picked up my vehicle and delivered it back to me when the work was completed. Both gentlemen I felt with were friendly and courteous. More

They are always quick and they tell it like it is. I'll be coming back. I'll be coming back. More

Took my SUV in and they contacted the warranty and fixed my issue in a timely manner!! my issue in a timely manner!! More

Excellent in all they do. Would highly recommend. Very happy. Great communication. Great support in everything. Would highly recommend. Very happy. Great communication. Great support in everything. More

Scheduled maintenance through their website. Vehicle was taken back immediately for the scheduled service. Danny kept me informed of the progress. Vehicle was taken back immediately for the scheduled service. Danny kept me informed of the progress. More

Victor was my service advisor and took very good care of my truck and the entire situation, thanks. my truck and the entire situation, thanks. More

Really friendly staff answered all my quesadilla helped me get everything I needed. Very good experience buying a car. Even worked with me being cut short for time. me get everything I needed. Very good experience buying a car. Even worked with me being cut short for time. More