Back

Gene Messer Ford of Amarillo

Amarillo, TX

4.7
673 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

Directions

By Type

Showing 673 reviews

March 17, 2025

My service advisor was very unhelpful, and didn't let me know for 10 days that he hadn't talked to the dealership with my extended warranty until I went to pick up my car, and then they wouldn't release it More

by Ookykabuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Roach
Mar 20, 2025 -

Gene Messer Ford of Amarillo responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. Shane Qualls General Manager Gene Messer Ford Amarillo squalls@genemesser.com

March 14, 2025

I needed to have my F150 serviced while en route from the East coast to California and I couldn’t be more pleased with the work performed by Gene Messer Ford. The staff was exceptionally helpful and the job More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Mar 18, 2025 -

Gene Messer Ford of Amarillo responded

Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 13, 2025

So far so good on the work. I like to give it a week of daily driving and see if the work is still holding up. Wish they would try to find ways to help people save money. Ev More

by Chemcoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 15, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

The service department was very friendly and helpful. Helped navigate my prepaid service plan, came and picked up my vehicle and delivered it back to me when the work was completed. Both gentlemen I felt More

by Bill Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Celaya, Jason Smith
Mar 16, 2025 -

Gene Messer Ford of Amarillo responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2025

They are always quick and they tell it like it is. I'll be coming back. More

by Timroach.tr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Roach
Mar 14, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2025

Took my SUV in and they contacted the warranty and fixed my issue in a timely manner!! More

by show-scores.1u
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
Mar 15, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Excellent in all they do. Would highly recommend. Very happy. Great communication. Great support in everything. More

by Minnie Constancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Mar 15, 2025 -

Gene Messer Ford of Amarillo responded

Hi Minnie, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

March 07, 2025

Scheduled maintenance through their website. Vehicle was taken back immediately for the scheduled service. Danny kept me informed of the progress. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Mar 10, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

March 05, 2025

Victor was my service advisor and took very good care of my truck and the entire situation, thanks. More

by hudrj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Celaya
Mar 09, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with Victor! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2025

Really friendly staff answered all my quesadilla helped me get everything I needed. Very good experience buying a car. Even worked with me being cut short for time. More

by Btmilburn1424
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Rimel, David Smith, Dustin Kidd
Mar 09, 2025 -

Gene Messer Ford of Amarillo responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

...
10
...