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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
978 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 978 reviews

January 19, 2026

Gene Messser Ford does quality work and services my truck very well. I would definitely recommend for others. More

by Johnsoncarter2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mendez
Jan 20, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 16, 2026

I recently purchased a new car from Gene Messer Ford, and the entire experience was fantastic. Jonathan Turn was my sales person, and he made the process smooth, stress-free, and genuinely enjoyable. He was More

by crissibri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon Turn
Jan 17, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo. Thanks again for the recommendation, and have an amazing day!

January 16, 2026

They took care of me and got me a great vehicle at a great price. More

by ewc1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase and Henry
Jan 16, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2026

I appreciate having a dealership in our area. I don’t appreciate having to wait at the dealership 2-3 hours for an oil change. Just be upfront with me on the time so I can make a better decisio More

by Lsmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 17, 2026 -

Gene Messer Ford of Amarillo responded

Hi Lsmom1, thank you for taking the time to leave us feedback and for trusting Gene Messer Ford for your service needs. We truly appreciate having the opportunity to serve our Amarillo community. We're glad to hear you were pleased with the price transparency and workmanship, but we also want to sincerely apologize for the long wait time during your oil change. You are absolutely right — we should always be upfront about time expectations so you can make the best decision for your schedule. To help make future visits easier and less stressful, we also offer pick-up and delivery service, as well as a complimentary shuttle, if that would better fit your day. Thank you again for your honest review — your input helps us improve, and we hope to earn a 5-star experience for you next time. Shane Qualls General Manager squalls@group1auto.com

January 09, 2026

Excellent service! Very fast and knowledgeable. Treated us with respect. I would highly recommend to anyone! More

by Troyboy42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain, Todd Nelson
Jan 12, 2026 -

Gene Messer Ford of Amarillo responded

Hello, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

January 04, 2026

Terrible experience. They had my car for a month telling me it was the transmission, but, couldn’t get to it due to short staffing. When I took the car there I told them More

by sue owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jan 06, 2026 -

Gene Messer Ford of Amarillo responded

Hey Sue,   I'm sorry, but I'm unable to find your information in our system, based on the info in the review. I'd like to speak with you about this experience, but need a little more information. Please give me a call at 806-467-5503, at your convenience.   Thank you,   Shane Qualls General Manager

January 04, 2026

Broke down on way home to Colorado. Thank goodness for Service Advisor (Danny) and technician (John) diagnosis the problem quickly and ordered parts of Friday afternoon. Customer Servic More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, John, Knight
Jan 06, 2026 -

Gene Messer Ford of Amarillo responded

Hi Brad, we're happy to hear you had such a positive experience with our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 02, 2026

Great job! The whole team is always caring, professional, honest, and, knowledgeable! Friendly personnel that have a great attitude! Always dependable services! More

by jeffadams07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd, John, and Cody!
Jan 04, 2026 -

Gene Messer Ford of Amarillo responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Amarillo! Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2026

I worked with Danny as my service advisor. I had extenuating circumstances for my vehicle repairs, as the vehicle was for my son in Texas, and I'm located in California. Danny was very profess More

by artjd2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 02, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Amarillo. If you have any further questions, please give us a call. We're always happy to help!

December 30, 2025

Excellent service Treated with respect and courtesy . I will recommend Gene messer ford to my friends More

by arriaga1959
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas
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