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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
648 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 648 reviews

January 27, 2025

Dealer was prompt to schedule appointment on a timely basis and service provider was prompt in getting truck in at the time of appointment. More

by F450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Feb 01, 2025 -

Gene Messer Ford of Amarillo responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2025

Had to get my wife’s expedition worked on. I dealt with Noah. Dude was on point, extremely informative with the issues and fixes, and his communication was top notch. If/when I need more work More

by cdfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mendez
Jan 27, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 23, 2025

Friendly; they took care of business. I had an appointment at 1500 and I got in and out quickly. More

by Harrison Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jan 24, 2025 -

Gene Messer Ford of Amarillo responded

Hi Harrison, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 22, 2025

Was driving across the country when my service interval came up. They were able to get me in with just a couple days heads up. They were quick, and great to interact with. I’d use them again More

by TylerJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
Jan 24, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2025

I used the valet service since I didn't have a ride. They picked my truck up promptly and returned it promptly with all the work done very satisfactorily. Piece of cake!! More

by Kathy.marck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Jan 24, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are pleased to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2025

Very friendly and professional. Took care of my problem with no wait. Voluntarily check for warranty and found car still has a few months left. The battery was still good but a trac More

by diannmwilcox
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denny
Jan 19, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2025

Dismantled my car for a diagnosis and dont want to give me my car back More

by andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
Jan 22, 2025 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, Andrea. We’re sorry you’re upset and want to address your concerns. We’ve been trying to reach you to discuss your complaint and are glad you were able to pick up your vehicle shortly after leaving this review. Please contact us so we can work toward a resolution. Your satisfaction is important to us. Shane Qualls General Manager squalls@genemesser.com

January 17, 2025

Great service. The mobile service is good for seniors and all. On time and professional. More

by countyline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Dawn
Jan 18, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 17, 2025

I bought my car at Gene Messer, get it serviced at Gene Messer & have repairs done at Gene Messer. I can’t ask for a better dealership for all my needs. More

by Chazmitaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
Jan 18, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

Gene Messer's service department is great. Everyone is very friendly and professional. I've never had any issues and I will continue to use them. More

by rboyett4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Gregor
Jan 18, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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