Gene Messer Ford of Amarillo

I have a new F150 Lightning that recommended a 10,000 service appointment. That should have included a check of the cooling system for the battery but the service person did not know any of this. I service appointment. That should have included a check of the cooling system for the battery but the service person did not know any of this. I would expect them to be more knowledgeable about the vehicle than me. They were friendly for the items they did look at and communicated with me when the vehicle was ready. More

Process was decent enough. Salesman was helpful when I wanted to have the vehicle checked by my mechanic. Toward the end I had the feeling I was being steamrolled into using th Salesman was helpful when I wanted to have the vehicle checked by my mechanic. Toward the end I had the feeling I was being steamrolled into using their finance service when I had already made arrangements with my bank. When I picked up my vehicle I was disappointed that they couldn’t even wash it and shine it up a bit. Had to do it myself. More

Good, fast service work! Took pickup in for an oil change. Will use again. Thanks Took pickup in for an oil change. Will use again. Thanks More

Have bought 3 vehicals there and have had no problems at all. The sales team was very helpful. all. The sales team was very helpful. More

Ryan was so helpful! GMFA has the best service team! They got my car back on the road the next day. GMFA has the best service team! They got my car back on the road the next day. More

Great hiking BCN off. Vng much khgntgikigffj fought doughnuts go Greg Fuji ship ryuk Fuji Vng much khgntgikigffj fought doughnuts go Greg Fuji ship ryuk Fuji More

Tim the service writer was very courteous and explained the work that was done on our Ford Taurus. Work was finished when promised. the work that was done on our Ford Taurus. Work was finished when promised. More

Damian was very helpful and the service to my vehicle was timely. The technician let me know what was happening and what neede attention timely. The technician let me know what was happening and what neede attention More

Service department did an excellent job, originally told me two days to get the work done and had it ready the next day. Awesome job! me two days to get the work done and had it ready the next day. Awesome job! More

If I could I would give this dealership a 0 or a negative 5 I had a 7:15 appointment for an oil change that I had a $9.95 coupon for. I arrived before 7:10. I was told by one of the gentlemen sitting as 5 I had a 7:15 appointment for an oil change that I had a $9.95 coupon for. I arrived before 7:10. I was told by one of the gentlemen sitting as you walk in that he could not help me because I had been assigned to someone else. K told him that I needed to be finished as soon as possible as I had a 9:15 doctor’s appointment I also told him I needed to speak with whom ever I was assigned to because I had another problem I needed to discuss with him. I was told he was not there at that time. I told the first gentleman I would be waiting in the adjacent area when he arrived. He took my keys and said he would get them to him. I never got to talk to him until after the work was already being done at 8:55. I was charged over $70 for an oil change. I did not ask for any thing else yo be done to my vehicle and I was very explicit that i need it done quickly yet I was late for my doctors appointment. I do not know how it could possibly take nearly 2 hours to change the oil in a vehicle. This us the second time this has happened to me at Messer Ford. I have driven a Ford F150 for most of my adult life and tjis is the only dealership that I have ever had any problems with. All of the others have changed my oil and had my truck ready in 30 minutes max. I was so upset the last time this happened that I drove to Stillwater Oklahoma to buy a new truck in late December without even checking the inventory at messer Ford. I will never purchase a vehicle nor have a vehicle serviced there again even if it means driving to Oklahoma or New Mexico to get service. More