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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.8
874 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 875 reviews

February 12, 2025

Took vehicle in by appointment, they didn’t start working on the vehicle until Thursday.took 9 business day’s before I got the vehicle fixed, I am glad I had a warranty! More

by brucebellinghausen
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Feb 17, 2025 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Shane Qualls General Manager squalls@genemesser.com

February 10, 2025

Very professional. Great service! It was prompt with great communication at all times drop off, during service and pickup. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dammian
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Feb 13, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 10, 2025

Super smooth transaction. Levi Thomas was very friendly and accommodating.thanks Levi! We really appreciate it. More

by craigtharp67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Thomas
Report | Print
Feb 13, 2025 -

Gene Messer Ford of Amarillo responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Worked very hard to make sure I had the best experience. The communication frequency was more than appropriate. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 13, 2025 -

Gene Messer Ford of Amarillo responded

Hello Steven, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 09, 2025

Five stars on the quick appointment especially on a Saturday to get my truck service on oil and filter change on The Works and everything that goes with The Works More

by Jack and Mary Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Feb 12, 2025 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 09, 2025

Very polite and helpful keep you posted on the progress of your vehicle very professional More

by Rdurr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damin
Report | Print
Feb 12, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2025

Victor was our service person and did an excellent job. Courteous, knowledgeable and very prompt. More

by alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Feb 12, 2025 -

Gene Messer Ford of Amarillo responded

Hello Alan, thank you for your kind review; we are happy to pass along your comments to Victor here at Gene Messer Ford Amarillo! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2025

Service Adviser was very thorough in explaining 10 year service job and delivered on time! More

by foster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain
Report | Print
Feb 11, 2025 -

Gene Messer Ford of Amarillo responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2025

Professional and helpful as always. I highly recommend. All the people I've dealt with in the service department are great. More

by smithwickbraden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Feb 11, 2025 -

Gene Messer Ford of Amarillo responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2025

Service was great. Timely and friendly. Great communication and very knowledgeable staff. They addressed my concerns even though remedies were not yet available for the More

by benhaschk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason smith , manager of service also helped.
Report | Print
Feb 11, 2025 -

Gene Messer Ford of Amarillo responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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