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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.6
317 Reviews
Call Dealership (877) 315-7172

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 317 reviews

April 01, 2024

They were attentive to my needs and provided detailed findings on what my vehicle needed. They performed the service in a reasonable amount of time to get me back on the road. Thanks to all involved. More

by Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 05, 2024 -

Gene Messer Ford of Amarillo responded

It's great to hear that you had a positive experience with the dealership. We strive to provide excellent service and ensure our customers are satisfied with their purchases. If there's anything else we can assist you with or if you have any questions, feel free to reach out. We're here to help!

Helpful
April 01, 2024

The staff was good, the guy that drove out was the best person on the staff. More

by Jaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett brashears
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Apr 04, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

Jimmy is AWESOME. Had the entire process done in 2-3 days. Went above and behind for me. I love my first ford! More

by cheycawyer12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Apr 04, 2024 -

Gene Messer Ford of Amarillo responded

That's fantastic to hear about your experience with Jimmy at the dealership! We're thrilled that he provided you with excellent service and went above and beyond to ensure a smooth process for you. Congratulations on your first Ford, and we're glad that you love it! We're here to ensure your continued satisfaction with our dealership and services.

Helpful
March 28, 2024

I bought new tires and had an alignment. Ryan in service and Juan were great to deal with. I will definitely use them again. More

by dlegrand42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier, Juan
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Apr 03, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your experience with us! We're delighted to hear that Ryan and Juan provided you with great service while purchasing new tires and getting an alignment. We appreciate your kind words and look forward to assisting you again in the future.

Helpful
March 28, 2024

Had several significant items to be repaired. Work was explained and completed satisfactorily. Damien was the service representative that worked with me yo get these items repaired and Juan did More

by ctex99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien,Juan
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Apr 03, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your experience with us! We're glad to hear that Damien provided you with excellent service and explained the work to your satisfaction. It's also great to know that Juan ensured a smooth transportation process for you. Our team at Gene Messer Ford Amarillo aims to deliver top-notch service, and we appreciate your feedback.

Helpful
March 27, 2024

Great customer service from The beginning till the end definitely will be going back for more service in the future More

by ruizfrancis893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Apr 03, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 27, 2024

The service was very good. The technician explained everything to me very clearly and I was satisfied. More

by Eloisecornish15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young and pleasant guy. I don’t remember his name off hand
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Mar 29, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 26, 2024

Quick repair on rear camera recall, as soon as parts became available. Courteous. Explained the problem. More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent
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Mar 28, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 26, 2024

3-25-24. Had to go have an oil change today. I had an appointment so I got right in. The technician noticed my auto needed a CT wheel alignment. I knew it did More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Gregor
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Apr 03, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for sharing your positive experience with us! We're delighted to hear that your oil change appointment at Gene Messer Ford went smoothly and that the technician also noticed the need for a CT wheel alignment, resulting in a noticeable improvement in your driving experience. We appreciate your feedback and look forward to serving you again in the future.

Helpful
March 26, 2024

Excellent experiences when I come in for service or while I have been looking at a new truck. It’s been an impressive experience. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Report | Print
Apr 03, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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