Gene Messer Ford of Amarillo

I had my oil changed today and I am very pleased with the service and the staff!! They are always friendly and great to work with!! service and the staff!! They are always friendly and great to work with!! More

Visiting from Houston, usually something broken in the winter. This time PM. Y’all have always taken care of my needs. winter. This time PM. Y’all have always taken care of my needs. More

Excellent Customer Service! Very friendly and helpful! Chris is a very nice and helpful salesman. We are satisfied with our car so far! Very friendly and helpful! Chris is a very nice and helpful salesman. We are satisfied with our car so far! More

Service Dept is a disaster. Had my vehicle for 6 weeks and one of the requested repairs was completely ignored by service writer. Had to get remaining repair done at another dea Had my vehicle for 6 weeks and one of the requested repairs was completely ignored by service writer. Had to get remaining repair done at another dealership in town. More

Bought my Lincoln aviator 2021 new for comfort , performance and preferred Lincoln service and no service performance and preferred Lincoln service and no service More

I live 3 hours away and let the sales person know I was on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have fi on my way to see an expedition. It sells 30 minutes before I get there, so I made the trip for NOTHING. Would’ve have been nice to be able to have first choice since I notified them I was on the way. What a waste of time and fuel. More

I put one star because it won't let me do zero. For the second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, y second time in 4 weeks, they have exhibited unprofessional behavior, indifference and a whole lotta incompetence. When you call for a service appt, you are actually calling a call center, where a congenial person makes an appt for you...after asking a good 10 mins worth of questions about the prospective problem. (if I could diagnose the problem, I wouldn't need to take it into service, now would I?) I could run to a parts store, watch a you tube video and fix it myself. But I digress...The first mixup was about a month ago. I made an online appt, took the car in, they thought I was there for an oil change...this was the first of 5 times I have heard the phrase, 'we are having trouble with them (the call center). This time, I call and am told to rush up there and they could look at the vehicle today. Guess what, got to hear the 4th and 5th time, ...'we are having trouble with them (the call center). To shorten this litany...Gene Messer Ford Amarillo Service Department - Your business paractices and customer service are despicable. I am going to tell everyone I know (I myself have 3 Ford Vehicles) to go elsewhere and not to bother you and your call center. I am going to try Whiteface Ford or Allstar Ford next time. More

As I was traveling thru, on my way back home, took my 2011 F350 in for an oil and fuel filter change. Took 2 hrs with the first appointment for the day. Within 4 days I had a large oil leak. Within 6 day 2011 F350 in for an oil and fuel filter change. Took 2 hrs with the first appointment for the day. Within 4 days I had a large oil leak. Within 6 days the change oil and filter notification lit on my dashboard. Why go to a dealer to have them not do a complete job? And this cost nearly $100 more than my home dealership charges. Literally "Not a Happy Camper." More

Jd was extremely helpful and knowledgeable in helping service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while gettin service my Explorer . Very courteous anytime that we spoke . Very through and knew what the status of my car was during the entire time while getting service . Great job and Kudos to JD Thks for everything ed bright More

Poorly run service department, you schedule a appointment over a week in advance, it doesn’t matter they get you in when they want to. What’s the use of having a appointment. Pretty poor won’t get any more o over a week in advance, it doesn’t matter they get you in when they want to. What’s the use of having a appointment. Pretty poor won’t get any more of my business. Have a 2019 & 2020 Fords will go somewhere else next time if they can’t take better care of business than that. Said they over booked, their looking at a computer screen right in front of you, you have 4 people serving, how do you over book, That’s a crock. Just a bad run department. More