Gene Messer Ford of Lubbock

Great service and people. Always try to accommodate my schedule and are very easy to deal with. Always try to accommodate my schedule and are very easy to deal with. More

I always make an appointment for any service. Technicians always greet you upon arrival and check you in. They are very good about keeping you updated on the progress of your vehicle. Technicians always greet you upon arrival and check you in. They are very good about keeping you updated on the progress of your vehicle. More

Got right in for my appointment. Was finished in an hour and price was reasonable. Was finished in an hour and price was reasonable. More

People here treat you real. Rude Barbara is very rude.I don't trust her at all.The other guy that helped me out he's just as rude as her Rude Barbara is very rude.I don't trust her at all.The other guy that helped me out he's just as rude as her More

They give great service and everyone is friendly. They get you in and out quickly. They get you in and out quickly. More

Service department did a fantastic job in taking care of us. Andrew is the best us. Andrew is the best More

Fast friendly service. Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions Alfredo Garcia, my service advisor was friendly, knowledgeable and very helpful. He answered all my questions More

This visit was by far the worst experience of the several visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t kn visits .. was made to feel like my business was not as important as other customers..communication was terrible/ questions were answered by “don’t know” and received contradictory answers when I would get any.. I do not feel like a valued customer. I bought car here . Always get serviced here but that may have to change .. customer service is lacking . More

Very professional staff that took care of my concerns and vehicle. I would recommend them for all service needs. vehicle. I would recommend them for all service needs. More

Hello folks, I dropped off my 1970 Ford F-250 at Gene Messer Ford in Lubbock, in order to address three issues with the truck. 1. The truck would stall upon depressing the gas from a stop. A new carb was Messer Ford in Lubbock, in order to address three issues with the truck. 1. The truck would stall upon depressing the gas from a stop. A new carb was ordered and installed. So far it’s a success story. 2. Install Pertronix unit and coil to replace points and condenser. I asked them to make sure I had 12 volts coming through the coil; lower voltage would ultimately ruin this electronic ignition system. They never informed me after the install that I had 12 volts running through that unit and coil. 3. Repair brake lights, they were intermittently staying lit after I departed the vehicle; a few times it drained the battery and I was stranded. I showed Tom the brake pedal had some play in it. When I picked the truck up the receipt said they couldn’t re- create the problem. Nobody told me if they addressed the brake pedal issue. The pedal is still loose.. It was a better, not best effort in my estimation. I paid $1,500.00 for that work. I thought Ford would have done a better all around job. Not so, it seemed like a lethargic effort on their part. Plus no mention of a warranty window. So, in kind, I give 3 out of 5 and I’m being gracious. I’m an old guy with dementia; I feel I was taken advantage of. Kenny More