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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.7
1,121 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 1,121 reviews

November 03, 2025

Great experience! The shop is great and had our car like new. Great people to do business with! More

by Dale Woodul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Purser
Report | Print
Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hi Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 03, 2025

Service department was great. Brought the car in for a recall and work was done fast! More

by lucas.a.schofield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
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Nov 04, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Ford Lubbock. If you have any further questions, please don't hesitate to reach out!

November 02, 2025

I called and they got me in the same day and got me fixed up before I go on a trip thank you. More

by Michael H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbra
Report | Print
Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

November 01, 2025

Dealership opened up on time service agent was readily available asked questions took care of everything especially my special request time during service was reasonable everything was explained needed re More

by bobtexasfirefighter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Nov 03, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 31, 2025

One of the best less stress . dealer ship that I have ever experienced fast and easy More

by mbgill7704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2025

Very good communications from service advisors. The updates were timely and very informative. I felt like they were taking care of me. More

by jaimeyslas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leigh Ann and Noah
Report | Print
Nov 02, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 29, 2025

Dealership was great easy process to handle everything. Sales person was great and made everything easy More

by Zanderkadeluera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula,Nguyen
Report | Print
Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're glad you had such a wonderful experience with us! We hope to see you soon!

October 29, 2025

Friendly. Great service. Very exceptional work. Highly recommend this shop for anyone that needs first rate body work. More

by bobbwinchell54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 28, 2025

Great dealership, very helpful and friendly people. Kudos to you all. Can't wait to continue to do all my service needs here. More

by Kristi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael...service manager
Report | Print
Oct 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 28, 2025

Always easy to schedule an appointment for my vehicles for service to fit my busy schedule. In and out in no time. More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Hanna
Report | Print
Oct 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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