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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
988 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 988 reviews

July 24, 2025

Fast service. Excellent customer service from Michael. We buy our vehicles from Gene Messer Ford. Great trucks! More

by sholdridge50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jul 26, 2025 -

Gene Messer Ford of Lubbock responded

Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

July 24, 2025

The salesman was great. But the car has issues that needs to be fixed. Ok? More

by Txveteran1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Gonzalez
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Jul 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 24, 2025

Gene Messer is my go to no matter what car i want to buy! Great selection! Friendly service! I love my new Lincoln Corsair! Thank you ! More

by mgn120568
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aliyah Bollegar
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Jul 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you so much for your positive comments about Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2025

They have always helped us with ALL of our new truck needs. From repairs to upgrades. Barbara our service advisor goes above and beyond. Ernest the master mechanic is absolutely the one to have to work More

by joe.perez.1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Orr and Ernest
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Jul 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2025

Britton handled himself in a professional manner. Easy transaction and provided a shuttle service home and back to the dealership! Used my rewards and paid less than 15 dollars for an oil change! More

by Orlando07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Jul 21, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff Britton to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2025

Dropped my truck off for oil change at 9:20 am. I did not receive a text until 2:15 pm that it was ready for pick up. Extremely poor service. For oil and filter change. More

by davisonmike773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Jul 23, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for bringing this to our attention. We apologize for the delay in completing your oil change and are taking steps to ensure timeliness moving forward. We are committed to improving your experience on your next visit. If you would like to further discuss, please feel free to reach out to us! - Gene Messer Ford Lubbock team

July 17, 2025

I received excellent and professional service from the young sells man who answered all my questions and was very attentive to our needs. More

by cezarcervantez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Lee Leon
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2025

Fast, courteous, efficient, knowledgeable personnel and technicians quickly handled my concerns and requests while listening to my needs. More

by MustangF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 17, 2025

Understanding of what is asked if there is something that needs to be fixed or even if you purchasing More

by Jennifer.robinson1808
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley ramiez
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Jul 19, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2025

Always have a good experience here. Purchased the car here in November and brought it in today for oil change and tire rotation. Britton made sure everything went smoothly and Jacob s More

by Mike
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton, Jacob
Report | Print
Jul 18, 2025 -

Gene Messer Ford of Lubbock responded

Hi Mike, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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