Gene Messer Ford of Lubbock

Marcos was extremely polite and helpful. The service guys were quick and efficient and my car was ready sooner than expected The service guys were quick and efficient and my car was ready sooner than expected More

If it were not for Cadyn Campbell I would have left. I was shocked that no one greeted me when I walked in. Every one seemed so gloomy. His customer service was awesome! Will talk to him going forward I was shocked that no one greeted me when I walked in. Every one seemed so gloomy. His customer service was awesome! Will talk to him going forward! More

Excellent service but I had left a few dollars in my console and when I left I didn’t notice until I got home console and when I left I didn’t notice until I got home More

They were very cordial, friendly and helpful. They got us in and out very quickly. They got us in and out very quickly. More

The dealership was clean, the service department staff was very helpful, and the valet was courteous and prompt. was very helpful, and the valet was courteous and prompt. More

They were curteous, timely, and communicated progress with me. Loved the concierge car return service with me. Loved the concierge car return service More

Finance was very tricky about how they tried to add an extended warranty. Watch your sales agreement and make sure your contract matches. Sales dept was pretty good. Fair trade amount and fair amount for extended warranty. Watch your sales agreement and make sure your contract matches. Sales dept was pretty good. Fair trade amount and fair amount for the new car. Finance dept is really what drove my review lower. They probably won’t get my business again. More

We bought a 2024Lincoln on Tuesday 4/7/25. Today is 4/14/25 and we still don’t have our new car. The $74K check cleared the bank on 4/9/25. No word on our car as I type this survey. Very d Today is 4/14/25 and we still don’t have our new car. The $74K check cleared the bank on 4/9/25. No word on our car as I type this survey. Very disappointed in this transaction. More

I took my expedition in for a recall of the fan motor. They were curious and efficient. The fan is quiet now. They were curious and efficient. The fan is quiet now. More

Marcus was friendly and had my car ready and back to me in less than the quoted time. Excellent experience. in less than the quoted time. Excellent experience. More