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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.4
379 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 379 reviews

February 21, 2024

Service department was efficient and had our vehicle ready before the estimated time. The service manager was personable and pleasant to work with. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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Feb 24, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that your experience with our service department was efficient, and that your vehicle was ready before the estimated time. It's great to know that the service manager was personable and pleasant to work with. We appreciate your business and safe travels in your well-serviced vehicle!

Helpful
February 17, 2024

Always receive the best treatment here. Good work for a fair price. Had oil change done and tires rotated in almost no time at all. More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macyn Campbell, Tom Madewell
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 16, 2024

Amazing customer service! !!! Very courteous and friendly from the beginning to the end. Will definitely do business with them in the future. More

by westtxtam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara and Daniel
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 16, 2024

This dealership has an excellent service department. They changed my oil and filter and checked the tire pressure and brake shoes. More

by riverman00us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
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Feb 23, 2024 -

Gene Messer Ford of Lubbock responded

We're glad to hear that you had an excellent experience with the service department, including an oil and filter change, tire pressure check, and brake shoe inspection. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

Helpful
February 15, 2024

my customer service was over the top amazing and barbara was so sweet and kind to me ! i will highly recommend this place to my friends! More

by haileynewby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
barbara
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Feb 17, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that you had an over-the-top amazing customer service experience and that Barbara was sweet and kind. Thank you for your recommendation! We appreciate your kind words and look forward to serving you and your friends in the future!

Helpful
February 15, 2024

Parts hard to get but service adviser did great job, it took 13 working days More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden Campbell
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Feb 17, 2024 -

Gene Messer Ford of Lubbock responded

We appreciate your understanding regarding the challenges in obtaining the necessary parts. It's great to hear that your service adviser did a great job, even in the face of these difficulties. Thank you for choosing us, and we look forward to providing excellent service for your future visits!

Helpful
February 13, 2024

Service was quick and easy! After showing my FordPass coupon, GM graciously accepted it and helped us lower our fees. This made my day because I have been to 3 establishments th More

by CGEmbley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name but I really want to thank this person.
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Feb 16, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that your service experience with us was quick and easy! We appreciate your kind words about our team's willingness to assist and accept your FordPass coupon, resulting in a reduction of fees. It's wonderful that we could provide a positive solution for you, especially after your previous challenges at other establishments. Thank you for choosing us, and we're here for you whenever you need us.

Helpful
February 11, 2024

Great experience. Took great care of me. Pleasure doing business with them. Good communication. Nice folks. More

by punkin155
Recommend Dealer
Yes
Employees Worked With
Dpn
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Feb 13, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 09, 2024

Very kind and knowledgeable. They were very fast and kept me in the loop. And made sure that I understood the next step of the process. More

by adriangalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy with the beard
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Feb 13, 2024 -

Gene Messer Ford of Lubbock responded

We're pleased to hear that the team was very kind and knowledgeable, providing fast service while keeping you informed and ensuring you understood the next steps of the process. We appreciate your business and look forward to serving you again in the future!

Helpful
February 08, 2024

Tom did a great job during my first time visit in the gene messer service. He explained to me well what will be the things that will be done for my truck and he arrange the free shuttle service going and More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 10, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to hear that Tom provided you with excellent customer service during your first visit to the Gene Messer Ford Lubbock service department. It's great that he explained the service details and arranged the shuttle service for you. We appreciate your positive review and look forward to serving you again in the future. Safe travels!

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