Gene Messer Ford of Lubbock

Great experience! My experience at Gene Messer Ford was excellent! The problem with my Explorer was quickly diagnosed by the technician and fixed with no inconvenience My experience at Gene Messer Ford was excellent! The problem with my Explorer was quickly diagnosed by the technician and fixed with no inconvenience to me. More

Trade vehicle Steve Zionts was a very professional man . Did everything to get us the 2017 mkx car. I would recommend Gene Messer in all my vehicle Steve Zionts was a very professional man . Did everything to get us the 2017 mkx car. I would recommend Gene Messer in all my vehicle More

Great experience Very professional and easy to get checked in. Comfortable waiting area with free wi-fi and complimentary drinks. Short time to get vehicle serviced. V Very professional and easy to get checked in. Comfortable waiting area with free wi-fi and complimentary drinks. Short time to get vehicle serviced. Very nice More

King Ranch! I gave 3 stars, I liked my salesman, but I wasn't completely happy with the deal I got, I felt the dealership used every opportunity to take money awa I gave 3 stars, I liked my salesman, but I wasn't completely happy with the deal I got, I felt the dealership used every opportunity to take money away from the offer and add on to their bottom line, I feel I got a fair deal, but not the initial price offered for the truck that made me come to this dealership. More

Great experience I had some warranty issues and need an oil change, and mike took care of everything ! He kept me updated on progress for two days. I had some warranty issues and need an oil change, and mike took care of everything ! He kept me updated on progress for two days. More

Over The Top! Just purchased my 4th car from Gene Messer...Hector Olivas and Lane Meyers are both awesome! They got me a super deal! Another great experience!:) Just purchased my 4th car from Gene Messer...Hector Olivas and Lane Meyers are both awesome! They got me a super deal! Another great experience!:) More

Broken Down in Lubbock! I had just moved-in my college student at Texas Tech when I was departing the campus parking lot heading back to Colorado on a Sunday. I had an unfor I had just moved-in my college student at Texas Tech when I was departing the campus parking lot heading back to Colorado on a Sunday. I had an unfortunate car breakdown where steam was coming from underneath the hood. Forced to spend another night in Lubbock, it was recommended to visit Messer dealership the following day. Promptly showing up on Monday by 0700 (first in line) I was informed that the dealership was days behind schedule and they would not be able to work me in until Wednesday. Of course this was unacceptable to me and my predicament being from out of state. My only request is to have my Ford Edge be evaluated that day so I can make the appropriate decision as to extend another hotel stay (not fun) or make other arrangements to get back to my residence in Colorado. I was pleasantly surprised when I was informed about 1300 that my vehicle had been diagnosed and parts are in house and would be ready by 1700! I am grateful for the service department on managing to work me in but also getting me on the road later that day (1630). More

Great Service! Matt takes great care of us and our cars. He treats me as if I am the only customer. The shuttle drivers are so courteous while transporting me From Matt takes great care of us and our cars. He treats me as if I am the only customer. The shuttle drivers are so courteous while transporting me From home to the dealership. I love being a customer here! More

Effect Service Antone was eager, yet polite on helping with my servic needs. Gave pricing and what was included. He verified that car warranty was accepted here. W Antone was eager, yet polite on helping with my servic needs. Gave pricing and what was included. He verified that car warranty was accepted here. When I picked up my car, he review the report with, very informative. I mentipned to him a small issue i was having in which he was familiar. He gave an estimate Overall I was pleased More

Saved during graduation! We were on our way to Lubbock and got a flat tire that was not repairable. Everything was closed. The next morning. Gene Messer Lincoln saved us. Our We were on our way to Lubbock and got a flat tire that was not repairable. Everything was closed. The next morning. Gene Messer Lincoln saved us. Our son was graduating from Texas Tech (History Master). They picked our MKX up from graduation and brought it to us before we needed to leave town. We stayed right on schedule. More