Gene Messer Ford of Lubbock

Excellent Service/ Visit Went in for a regular oil change and potential warranty/recall item which turned out not to be needed. The staff was extremely helpful in explaining Went in for a regular oil change and potential warranty/recall item which turned out not to be needed. The staff was extremely helpful in explaining my services and right on point in terms of their cost/time estimates for my visit. Very impressive and very much appreciated :) More

Great salesman. Blake Dolan was great. I would deal with him again. Wait to sign papers was way to long. I am not sure what took so long, it was slow that day. Blake Dolan was great. I would deal with him again. Wait to sign papers was way to long. I am not sure what took so long, it was slow that day. More

Good job Had to wait a while for the F&I process, but once in it didn't take long. Both the sales person and the F & I person were very professional. Had to wait a while for the F&I process, but once in it didn't take long. Both the sales person and the F & I person were very professional. More

Great people to buy a car from! From the salesman to the guy we signed papers with, we could not have asked for better care! Everyone was very friendly, helpful and knowledgeable. T From the salesman to the guy we signed papers with, we could not have asked for better care! Everyone was very friendly, helpful and knowledgeable. They were able to answer all of our questions and took care of all of our needs. Great people and love our new pick up!!! More

I had a wonderful experience It is a very good place to buy the vehicle you want and need.. thank you to my salesperson for making it possible for me... thank you Eva Garcia you w It is a very good place to buy the vehicle you want and need.. thank you to my salesperson for making it possible for me... thank you Eva Garcia you were awsome! More

Fast, easy, clear. Found the trucks I was interested via website. Scheduled a drive with Jessica Broadway. She was friendly, informative and easy to deal with. Apprec Found the trucks I was interested via website. Scheduled a drive with Jessica Broadway. She was friendly, informative and easy to deal with. Appreciated her letting me make my own decisions and not being pushy. Greg Greene handled the financing and was also informative and clear about my numbers. More

Horrible service for recalls I called ahead a week in advance to set up a service appointment for a recall. The recall notice said that it would only take 1/2 day to complete. The I called ahead a week in advance to set up a service appointment for a recall. The recall notice said that it would only take 1/2 day to complete. The dealership said it would take 1 1/2 max. I called multiple times to check on the status of my vehicle with no response other than "we will call you when we find something out". A full two days later is was told that they haven't even gotten to my vehicle! Being without a vehicle in a town with such poor public transit is a nightmare. Not to mention I was supposed to be moving three days after I dropped my vehicle off. Pretty hard to pack up and do last minute errands with out a car. Would not recommend for recall service. More

Car buying made EASY! Thanks for always taking care of my car buying needs! The service dept. does NEED some attention I dropped my car off at 11 am one day and they NEVER Thanks for always taking care of my car buying needs! The service dept. does NEED some attention I dropped my car off at 11 am one day and they NEVER got to it that same day not even to tell me what was wrong and I had to get a rental car to go back home and leave my car overnight! SERVICE dept. needs help! More

Great hassle free service Service writer and service dept were outstanding! Vehicle was ready ahead of schedule. No extra or "add on's" were added to my service. Drop off and Service writer and service dept were outstanding! Vehicle was ready ahead of schedule. No extra or "add on's" were added to my service. Drop off and pick up were easy and convenient. I live about an hour and half away but I chose Gene Messer Ford when purchasing my vehicle and I bring my vehicle back for all service needs-which all have been routine maintenance. More

Ford Edge SEL The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me throug The staff and agents at Gene Messer Ford at Lubbock, TX were very professional and friendly. Ashley was particularly very helpful in walking me through the purchasing process from the start to finish. She appeared and sounded very reliable and committed to customer service. I would definitely recommend to others. More