Gene Messer Hyundai

I love and enjoy the people there,they tell me very good advice about my Hyundai ,the problems that my car has.very friendly people advice about my Hyundai ,the problems that my car has.very friendly people More

Service is unorganized and unprioritized. Every time I have to go there it’s a hassle. They misplaced the second key fob when I purchased the vehicle. They called more than 6 later to say the Every time I have to go there it’s a hassle. They misplaced the second key fob when I purchased the vehicle. They called more than 6 later to say the fob is ready for pick up, When we arrived they said it would take a couple of hours. Don’t call and say it’s ready then say it will be a while. Over 3 hours to remove a nail from my tire, when they said 30 minutes, Scheduled oil change and tire check. Dropped vehicle off and 3 1/2 later still hadn’t touched my car. Had to pick up and schedule for the next day. They did complete it the next day. I paid for the maintenance and tire packages but wish I wouldn’t have so I don’t ever have to go back. More

My experience is always great, they are accommodating to my schedule, professional, always helpful and the facilities are spotless, a reflection of how they take care of my car. my schedule, professional, always helpful and the facilities are spotless, a reflection of how they take care of my car. More

I highly recommend! Definitely one happy customer thanks to our friendly, helpful and educated salesman Ivan Munoz on helping us answer any questions we had right away, Definitely one happy customer thanks to our friendly, helpful and educated salesman Ivan Munoz on helping us answer any questions we had right away, helping us find the vehicle that was right for us, and being quick with knocking out the paperwork and getting us on the road home! More

I love coming in to repair my vehicles here. Everyone is like family. So professional and knowledgeable. The only downfall is that the services aren't free. Everyone is like family. So professional and knowledgeable. The only downfall is that the services aren't free. More

The Messer Hyundai dealership in Lubbock Texas is up to date in technology and appearance. The staff in parts and service were friendly and helpful making the experience more enjoyable. The waiting area wa date in technology and appearance. The staff in parts and service were friendly and helpful making the experience more enjoyable. The waiting area was well stocked and had nice accommodations. Thomas More

Very happy that they were able to get my car fixed. Only “problem” I really had was getting updates on my car. Wish there was some kind of web page with updates or text service to let you know what was Only “problem” I really had was getting updates on my car. Wish there was some kind of web page with updates or text service to let you know what was going on without having to call every time. More

Their service department is the worse. I went in for an oil change that was supposed to take one hour and I was there nearly 4 hours because there was a recall and they didn’t advise me of I went in for an oil change that was supposed to take one hour and I was there nearly 4 hours because there was a recall and they didn’t advise me of this so I was there nearly four hours wondering what’s going on. When we bought the car there it was used and we were told there would be three free complementary oil changes and when they got through changing the oil today, we were told that’s not the case. It has to be the original owner. Needless to say, I will not be buying another vehicle from there and I would advise anyone else not to either More

Staff was polite and courteous. Salesmen showed me and test drove multiple cars to try and find the right one. Salesmen showed me and test drove multiple cars to try and find the right one. More