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Gene Messer Hyundai

Lubbock, TX

4.4
579 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 579 reviews

September 22, 2026

Everyone was kind and very helpful. Communication was excellent throughout. The new building and construction are nice More

by jordank1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri
September 19, 2026

Tyrone was amazing he saw that I had been speaking with an AI person about changing my scheduled time and still was able to allow me to get my services done in a timely matter with it just being only one m More

by kenziemac813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Sep 20, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found Tyrone to be so supportive during your experience here at Group 1 Hyundai Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

September 18, 2026

Chi was my salesman for my new care. He was very helpful and courteous.100% More

by barbaracoleman870
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chi Lim
Sep 22, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2026

The customer service here is extraordinary! I needed assistance at 7:00am with a car problem, a medical emergency, and this group met the challenge! Chris provided a loaner, contacted me thro More

by llindalee882408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Elrod
Sep 18, 2026 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass your comments to Chris here at Group 1 Hyundai Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 18, 2026 -

llindalee882408 responded

You and your team as well! Thank you!

August 30, 2026

Everyone in this dealership is very respectful, helpful and kind. Genaro is the one who helped me with purchasing my car. He makes the process very understanding and everything run very smoothly. More

by caitlyn castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro
Sep 04, 2026 -

Gene Messer Hyundai responded

Hello Caitlyn, we're happy you found Genaro to be so supportive during your experience here at Group 1 Hyundai Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2026

Sales was great. After sale (thier screw ups) were rude, hateful and disrespectful. I will never purchase a vehicle from them again. More

by Angiethompson301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager, front desk
Aug 12, 2026 -

Gene Messer Hyundai responded

Thank you for your feedback. I was out of the office yesterday when you called for a charity event honoring our service members with the South Plains Honor Flight. I did listen to the phone calls and was quite surprised by your tone and the vulgar language that you used toward our team members that were trying to help you. We printed the registration receipt that was mailed to the address you provided at the time of purchase. We let you know that a replacement would need to be acquired by you, and we would be happy to reimburse any expense associated with that. You declined reimbursement, and instead chose to cuss out our receptionist who was trying to help you. If you feel the need to discuss this further, please reach out to me directly at 806.810.5088. Thank you, Brendan Cimino General Manager Group 1 Hyundai Hub City

Aug 13, 2026 -

Angiethompson301 responded

I wasn't vulgar until the employee's were hateful and very rude. Customer service is not a thing there. After the 3rd time of being in there to get something that should of been done right the first time and being talked like a piece of trash yes it was upsetting. Never again will i deal with this dealership.

August 09, 2026

My salesman Ivan Munoz was a great help in finding the right car for me. He was knowledgeable and professional throughout the process. More

by Jeronimov194
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Aug 13, 2026 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2026

Over 2 hours in the Service department and they hadn't started any of the oil changes waiting, including ours. Not friendly or apologetic. More

by eburdine77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Aug 13, 2026 -

Gene Messer Hyundai responded

I apologize that the wait time was longer than usual for your oil change. In the future, please feel free to utilize our complimentary transportation to keep your day on track while we service your vehicle. Thank you, Brendan Cimino General Manager bcimino@group1auto.com

July 28, 2026

Great service after the sell. Took vehicle in for scheduled oil change. They fixed the seatbelt recall also. Didn’t have to make two trips! More

by wmttrucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names, but very helpful
Jul 30, 2026 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2026

This dealerships makes everything easy! From buying to service. They made our buying g experience a breeze. More

by pdconner2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Jul 29, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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