Gene Messer Hyundai

Intellectual, incredible, informative, west Texas hospitality, friendly, This location has always been the best when it comes to home town honest service hospitality, friendly, This location has always been the best when it comes to home town honest service More

The initial purchase was easy. My salesman explained about the 30 day 1000 mile warranty that covered any issues they might have missed during their inspection. I liked that. A few My salesman explained about the 30 day 1000 mile warranty that covered any issues they might have missed during their inspection. I liked that. A few weeks after I fought it I noticed a small clunk from the passenger side front when going over dips. It took another week to decide that wasn't supposed to do that so I called to get it looked at. This is where I started regretting doing business with group 1. First off, I talked to a call center in Houston and they passed them selves off as the Lubbock dealership. I explained my wife and I were down to one car right now as we are getting hers worked on also, and would need a loner car. He said someone would call me about that. No one did. I got there Monday morning for my appointment and was told they were weeks, possibly months behind and would need to leave my car. I explained this won't work and the lady at the counter didn't care what so ever. I explained that I will wait till a loner car is available as long as they cover it under the 30 day 1000 mile warranty. She said there is no such thing just a power train warranty. I explained that's not what I was told. Again she didn't care. I asked to speak to the service manager and she said ok and pretended I didn't exist. I asked if that was him in the office at the end. She said yes. I asked if I just go down there she said yes with out looking up. I talked to the service manager and explained everything all I got was we will retrain out salesmen not to say that. He said I can bring it in Saturday and if they can't get to it they will keep it untill they can. This was after I explained I can't leave it because we only have one car. I wanted to make an appointment so it will be looked at when I get there even if that's a month out. He didn't listen. I've called the Houston call center 2 times trying to get connected to the Lubbock dealership but was told to go on the website and start a text. I have been doing that all week and no one will get back to me. I am regretting doing business with group one. More

This Dealership is outstanding had no problem getting in and out with the car I wanted. No issues whatsoever car or personnel. I would definitely recommend this dealership time and time again. and out with the car I wanted. No issues whatsoever car or personnel. I would definitely recommend this dealership time and time again. More

Very unprofessional, my service advisor Jake was no help. He was very hard to get into contact with when it came to getting my car back. I told him how hard of a time I was having trying to communicate help. He was very hard to get into contact with when it came to getting my car back. I told him how hard of a time I was having trying to communicate with him & he said "oh yeah the phone is always ringing" as if it isn't his job to answer service calls. I wouldn't go here again. More

Simply the best Andrew had a great job of presenting the Hyundai. Santa Cruz made me a good deal. It was about to what I expected it to be, and it worked out real well. I am really happy with my Santa Cruz. Hyundai. Santa Cruz made me a good deal. It was about to what I expected it to be, and it worked out real well. I am really happy with my Santa Cruz. More

They did the service work that I asked for satisfactorily. I had an appointment at 12;00pm. I finally called at 5:30 & was told it was ready. No one ever contacted me & I had to drive 1-1/2 satisfactorily. I had an appointment at 12;00pm. I finally called at 5:30 & was told it was ready. No one ever contacted me & I had to drive 1-1/2 hrs home. Was no pleased with the customers device More

Very kind, considerate, caring and courteous! I plan to go back again for my next vehicle! I plan to go back again for my next vehicle! More

I bought my vehicle from Gene Messer Hyundai (now Group1) in ‘23. Since then their service dept. has been top notch in maintaining my vehicle & making minor repairs when needed!! I highly recommend them!! in ‘23. Since then their service dept. has been top notch in maintaining my vehicle & making minor repairs when needed!! I highly recommend them!! More

Tim was ok but failed to call me back as he promised he would. Alyssa was very rude, trying to talk over me, and when she didnt like what I said she tried to push me off on somone else and then just flat would. Alyssa was very rude, trying to talk over me, and when she didnt like what I said she tried to push me off on somone else and then just flat hung up on me!! She is very unprofessional!!! More

They take care of what I asked of to be done and do good work work More