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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
550 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 550 reviews

May 11, 2026

Financial guy wouldn't take no for an answer The salesperson was kind of rude. More

by mmike175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
They know who they are
Report | Print
May 14, 2026 -

Gene Messer Hyundai responded

Thank you for the feedback about your experience with us. It is difficult for me to know how to correct this behavior in a specific eomployee when you did not list the employees you worked with or your actual name in the review. I would like to visit about this because it sounds like this could be a beneficial training opportunity for my team. Please reach out to me at 806.810.5088 or bcimino@group1auto.com to discuss further. Thank you, Brendan Cimino General Manager

May 08, 2026

Always willing to go the extra mile for every service I’ve scheduled since I purchased my car 6 years ago More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
May 15, 2026 -

Gene Messer Hyundai responded

Hi Jess, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 05, 2026

The workers were so nice helping set up the appointment that people working at front desk were great. Everything looked really good on my vehicle after they were through with it. I think this is a top-notc More

by Coach Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Ipock
Report | Print
May 14, 2026 -

Gene Messer Hyundai responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2026

Quincy was the best salesman. Never pushy! They worked so well with us. We were very pleased. More

by nanleal99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quincy
Report | Print
May 14, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2026

Very helpful and super nice people, especially Victoria. My car was serviced and recall fixed in a timely manner. More

by Kari B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
May 14, 2026 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2026

I’m always pleased with the service at Gene Messer Hyundai. Their facility is great, they keep my car in good shape. My new Hankook tires have made such a difference in how my car rides. More

by Lsmerud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob (Jake)
Report | Print
May 14, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2026

The staff at Gene Messer seem to take pride in making sure your auto is serviced in the best manner possible. More

by Billbizzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not have names to submit.
Report | Print
May 15, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

April 27, 2026

Ivan was very communicative and helping with any questions I had! Really appreciate the customer service and him making it a smooth process! More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Apr 28, 2026 -

Gene Messer Hyundai responded

Sam, we're happy you found our staff to be so supportive during your experience here at Gene Messer Hyundai. If you have any further questions, please give us a call. We're always happy to help!

April 24, 2026

Everyone is so nice and helpful! G. Gutierrez Was very kind and knowledgeable! Great experience More

by heather4.13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro Gutierrez
Report | Print
Apr 27, 2026 -

Gene Messer Hyundai responded

Hi, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2026

Service dept was able to eventually get our car repaired after a tow, but they appear to be very busy and behind schedule. It took about 4 days for the vehicle to be diagnosed and another 2-3 days for the More

by kkoch5249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria, Jake
Report | Print
Apr 20, 2026 -

Gene Messer Hyundai responded

Thank you for your honest review! We apologize for the long wait time and appreciate your patience. Our team strives to provide thorough and efficient service and we're glad your car was repaired. We value your business and hope to have the chance to serve you again in a more timely manner.

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