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Gene Messer Hyundai

Lubbock, TX

4.4
588 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 588 reviews

October 20, 2026

Service ADVISORS were amazing! Tyrone helped me out and kept me updated. Audri-ana made sure I was taken care of when Tyrone was out. Thank you guys! More

by Squeezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Audri-ana
Oct 22, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2026

It was a great place to purchase a vehicle and Ivan was great to deal with More

by Sbicknell076
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Oct 18, 2026 -

Gene Messer Hyundai responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2026

Working with Gene Messer Has been a great experience. They have been courteous and professional. More

by dgw1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone Christopher
Oct 16, 2026 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

October 03, 2026

Did great job and was very fast had me out in less than an hour for alignment More

by Jpw1182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri
Oct 04, 2026 -

Gene Messer Hyundai responded

Hi, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2026

Dealership was well organized, clean, and the salesman knowledgeable, as were everyone else I was in contact with. More

by stevei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chi Lim, Brendan Cimino, Louie Bogan
Oct 04, 2026 -

Gene Messer Hyundai responded

Hello Stevei, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Hub City. Feel free to reach out to us if you need anything. Have a wonderful day.

October 01, 2026

Intake is good, communicating during is good, but they never wash the vehicle like they say they will, or put a new sticker on the windshield for “next service” date, etc. Group1 Chevy is the other dealer More

by Hbleiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 04, 2026 -

Gene Messer Hyundai responded

Hi Hbleiker, thank you for your feedback! We're glad to hear that the intake and communication during your service were good. We sincerely apologize for not meeting your expectations regarding the vehicle wash and the service sticker. Your experience is important to us, and we will address these issues with our team to ensure we provide the quality and reliability you deserve. We hope to welcome you back soon!

September 30, 2026

My sales experience at this dealership has always been the most positive, unique, caring, observant and great listener to what my needs are. I truly believe it’s because the Sales guy “Ivan” whom I have More

by cmcruise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Oct 02, 2026 -

Gene Messer Hyundai responded

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 26, 2026

Their work was done in a timely manner. Tyrone communicated with me everything that was going on! Great job!!! More

by Dalicia Banda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone
Oct 03, 2026 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2026

I have bought two vehicles from Group 1 Hyundai in Lubbock. Kristo and the team are great. Fast, knowledgeable, professional, kind, and helpful. More

by chris.longo360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristo Tomasic
Sep 28, 2026 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Hyundai Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Hyundai Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2026

Everyone was kind and very helpful. Communication was excellent throughout. The new building and construction are nice More

by jordank1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri
Sep 23, 2026 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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